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Customer Service Supply Chain

Plymouth, MI, 48170
March 15, 2018

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**** ***** ******, ********, ** 48170 734-***-**** /


Logistics professional with cross-functional experience in supply chain management, procurement, domestic and international logistics, transportation, customer service, internal consulting, and trade compliance. Experienced with Lean methodologies, Value Stream Mapping, and Six Sigma Yellow belt certified. Expertise in NMFC classification, TMS & other logistics software packages.


TriMas Corporation, Bloomfield Hills, MI 2011 – 2017

Director of Global Transportation & Logistics

Oversee logistics sourcing and strategy across ten business units operating out of 60+ locations in 13 countries, with over $75M in transportation spend. Responsible for all national indirect spend contracts.

Reduced freight spend as a percent of sales by 2.4% by developing global mode strategies.

Reduced the total number of carriers by 41% while improving on-time delivery, improved contract carrier compliance to 89%, and maintained average cost / pound for the last 5 years.

Developed and implemented a DOT compliance program, and a Trade Compliance program.

Selected and implemented a Transportation Management System, achieving an 8% cost reduction.

Masco Corporation, Taylor, MI 2000 – 2011

Manager, Logistics

Developed corporate logistics strategy, managed the logistics steering committee, and acted as an internal consultant for supply chain analysis across 20+ business units.

Sourced and contracted LTL, TL, Parcel, Air Freight, Ocean Freight and Household Goods transportation services covering all US based business units, totaling $130M in annual spend.

Achieved four consecutive years of 3-15% savings through vendor consolidation and negotiations.

Logistics Analyst, 2000-2004

Provided software training, data gathering and analysis to identify improvement opportunities.

Con-Way Transportation Services, Ann Arbor, MI 1996 - 2000

Assistant to the Vice President of Sales, CCX

Oversaw sales performance metrics and provided performance data against goals.

Created monthly newsletters, presentations, and provided customer service for top customers.

Investigated claims and contested freight invoices for top 50 customers

National Accounts Sales Support, Romulus, MI, 1996-1998

Provided customer service and inside sales support for Detroit area national accounts.

Maintained customer profiles, and freight profiles for pricing department inquiries.


Master of Science, Global Supply Chain Management

Kelley School of Business, Indiana University, Bloomington, IN

Bachelor of Arts, Psychology

The University of Michigan, Ann Arbor, MI


Member of the MAPI (manufacturers association) Global Logistics & Procurement Councils

Member of the NASSTRAC (shippers association) Board of Directors, and Association Treasurer

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