Customer Service Representative
Resume:
Katie Keith
Customer Service Representative
Piedmont, SC 29673
**********@*****.***
To provide excellent and professional service in the best fit job. Authorized to work in the US for any employer
Work Experience
Patient Representative
Childrens Medical Center - Greer, SC
January 2018 to Present
I help with scheduling patient appointments. Call our patients to remind of upcoming appointments and take inbound calls.Add all faxes to patient charts.Process patient payments. Also, help with medical records and referrals for our patients. Ensure that the parents have a wonderful experience at our office by providing great customer service.
Customer Service Manager
Manifest Pharmacy - Greer, SC
August 2014 to Present
Responsibilities
Manifest is a mail order/diabetic supply company at which I have been working at for a little over a year. I am over the customer service at Manifest. I guided my team in making sure all of our patients are contacted that have current orders that are due for their medications and or diabetic testing supplies. I also take care of all incoming payments via telephone, mail, etc. I also take care of outside client pharmacies that we also fill for as well and making sure all of their patients orders have shipped in a timely manner. I take care of patient issues in making sure all our patients are satisfied and taken care of. I also answer inbound calls from patients that call in to place orders for refills of their medications/diabetic supplies or answer any questions they may have. Provided patients with excellent customer service.
Patient Care Specialist
Childrens Medical Center - Greenville, SC
Responsibilities
This job consists of checking in patients, taking payments, requesting and filing medical records. It also consists of scheduling same day appointments, answering phones and checking patients out. Customer Service Representative
Value Medical Inc - Piedmont, SC
May 2009 to June 2014
Value Medical is a diabetic supply company and mail order pharmacy in the five years that I worked there I did a variety of different jobs! Some of my job duties as customer service at Value Medical included:
• Having Great Customer Service skills
• Taking inbound calls/making outbound calls to patients
• Keeping update to date notes in all the patients accounts
• Helping approve patients orders
• Updating patients insurance
• Providing great customer service with each patient I spoke with and making sure I answered all their questions thoroughly
Shift Manager
CVS Pharmacy - Pelzer, SC
November 2005 to May 2009
of CVS my job was to provide excellent customer service as well as take care of my daily task and responsibilities. Some of those duties and
responsibilities included counting teals, deposits, imprests, and taking care of inventory management. Some other duties include unloading truck and stocking shelves on a weekly basis.
• Great customer service skills
• Kodak certified
• Pharmacy training
• Shift Manager training
Education
Palmetto High School - Williamston, SC
May 2005
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