Customer Service Sales
Resume:
CURRICULUM
VITAE
OF
KIGAN
NAIDOO
Introduction
As you will see I have extensive work experience in the Customer Service Support environment, Call Center, Marketing and Freight forwarding environment of new and existing business Development
I consider myself a person who works hard, pays attention to detail, very flexible, quick on my toes, and most importantly a team player My career in the Freight industry stretch over a period of 8 years to date with a proven Track record in Sales and Customer service Support on a Executive National & International level. With a local and International proven track record, ultimately managing a national sales team in the freight forwarding Sector of scope. Having interfaced with all the Leading Freighter in South, East, West of Africa Europe’ Asia and India. Grooming myself into a strategic Marketing voice, Target Driven Individual and working with nation & international currencies depending on Geographical Area. I have a strong sense of Marketing Development Skills within the freighting Sector but always open to new avenues.
Thanking you in advance for taking the time in considering my application and I look forward in hearing from you in the near future.
Your Sincerely
PERSONAL DETAILS
Full Name Kigan Naidoo
Nationality South African
Identity No 850**********
Contact No 061-***-****
Email *************@*****.***
Residential Address Midrand – Gauteng
Dependents None
Availability Negotiable
EDUCATIONAL DETAILS
College Ekurhuleni West College(Alberton)
Year 2002
Subjects English HG
Afrikaans HG
Biology HG
Mathematics SG
Physical Science HG
Accounting HG
Name of Institution Winchester Training Academy
Field of Study Call Centre
Duration 3 Months
Subjects Practical &Theory Case Studies\
EMPLOYMENT HISTORY
Company Cozivect PTY LTD
Period November 2013 – current
Position Sales & Marketing Administrator
Overall Responsibilities
The planning, organizing, leading and marketing pertaining to new and existing business, regardless of geographic area.
Development of new business revenue growth
Prepare tenders, reports, presentations and approve rates
Generate and follow up on qualified leads
Analyse client needs and propose various courier solutions
Manage and retain client relationships on all levels and provide a professional service
Exceed sales objective of assigned targets by promoting and selling courier services
Manage all relevant internal administrative processes
Attend all meetings and submit weekly reports
To Learn new product knowledge and keep abreast of competition services and markets
Ensuring effective communication with the Office Manager and colleagues
Skills & Attributes:
• Excellent client orientation
• Excellent negotiation skills
• The ability to generate sales leads and close deals
• Communication skills
• Time management skills
• Ability to work under pressure
• Target driven
Align performance for success: Focusing and guiding others in accomplishing work objectives
• Building customer loyalty: Effectively meeting customer needs and building productive customer relationships
• Customer Focus: Developing and sustaining productive customer relationships
• Communication: Clearly conveying information and ideas in a manner that engages the audience
• Follow up: Monitoring the results of assignments
• Initiating action: Taking prompt action to accomplish objectives
• Managing work (including time management): Effective managing of one’s time and resources to ensure that work is completed efficiently
Specific Duties
• General Administrative Functions
• Verifying and controlling the exports into Africa with particular focus on
• Administration of Orders
• Verification of export certificates
• Verify of Pro forma Invoice against Commercial Invoice (F178 docs)
• Calculation of freight and insurance
• Verification of Conformance Certificates (Quality Management Docs)
• Control of Transport - Air, Sea, Road, including Warehousing, Distribution value chain
• Telemarketing for existing and potential clients
• Sales Forecasts and pipeline management
• Weekly & Monthly Sales Reports
• Maintain existing Clientele
• Debtor Management
• Sales team management - quotations, tenders, updating CRM system, proposal formulation etc.
EMPLOYMENT HISTORY
Company Bureau Veritas
GSIT PVoC Division
Period July 2011 – October 2013
Position Marketing Executive
Reason for Leaving Career growth
Objectives
•Promote effectiveness of the company’s business model to existing and new clients and to maintain and service the company’s international contracts.
Overall Responsibilities
• The planning, organizing, leading and marketing pertaining to new and existing business, regardless of geographic area.
• Managing a national sales team of 15 people
• Monthly targets in excess of $1million
Specific Duties
• Devise a national sales strategy covering CRM of existing clientele and acquisition of new business
• Consolidating individual Strategic Key Account plans
• Continual marketing over viewing identifying growth areas
• The receiving of New Data for LO and filtering in to the respective region for self-marketing
• Telemarketing for PVOC Inspection to existing and potential clients
• Receiving of documentation (IDF, Pro forma, Commercial, Testing Certificates, Intertek Request for Certification)
• Issuing of new certificates
• Re-issue of existing certificates
• Preparation of monthly reports for management
• Analysis and relevant reporting to clients
• Preparation of budgets for projects and maintaining ongoing projects
• Maintain and close relations with existing clients and to identify new clients
• Structure of client specific services once the market initiative has resulted in confirming business
• To continuously liaise with the team members
• Invoice and payment follow up
• On confirming orders, obtain all required documentation, enter data onto ASTRA, follow up with accounts for invoicing and hand over inspection orders to inspections coordinator Once reports are handed in, review report finding, enter on to ASTRA in house systems and finally issue certificate for customs Clearance purposes.
Key Achievements
• Continual over achievement of annual targets in excess of $12million
• Successfully manage a national team to continually earn commission
EMPLOYMENT HISTORY
Company Intertek Testing Services
GSIT PVoC Division & Vehicle Pricing and Coding
Period Aug 2009 – June 2011
Position Marketing Analyst / Admin Officer
Reason for leaving Career Growth
Specific Duties
• The receiving of New Data for LO and filtering in to the respective region( for self-marketing
• Telemarketing for PVOC Inspection to existing and potential clients
• Receiving of documentation (IDF, Pro forma, Commercial, Testing Certification Global Inspections Request for Certification)
• Preparation of spreadsheets for daily activities.
• Feedback to clients regarding delays, etc.
• Maintain and close relations with existing clients and to identify new clients
• Structure of client specific services once the market initiative is completed and confirming business
• To continuously liaise with the team members
• Assisting Debtor Management
• On confirming orders, obtain all required documentation, follow up with CFO for invoicing and hand over inspection orders to inspections
Mozambique – Pricing and Coding
• Verifying and controlling the exports to Mozambique
• Administration of vehicle orders to Mozambique
• Verification of export certificates
• Verification of Pro forma Invoice against Commercial Invoice
• Scanning for identical Sources via Internet
• Calculation of freight and insurance
• Issuing of Conformance Certificates
EMPLOYMENT HISTORY
Company Global Inspections South Africa
GSIT PVoC Division
Period June 2006 – July 2009
Position Sales / Admin Officer
Reason for leaving Career growth
Specific Duties
• The receiving of New Data for LO and filtering in to the respective region for self-marketing
• Telemarketing for PVOC Inspection to existing and potential clients
• Receiving of documentation (IDF, Proforma, Commercial, Testing Certification Global Inspections Request for Certification)
• Preparation of spreadsheets for daily activities.
• Feedback to clients regarding delays, etc,
• Maintain and close relations with existing clients and to identify new clients
• Structure of client specific services once the market initiative is completed and confirming business
• To continuously liaise with the team members
• Assisting in Debtor Management
• On confirming orders, obtain all required documentation, follow up with CFO for invoicing and hand over inspection orders to inspections
Computer Literacy
• MS Office, Word, Excel, Outlook, Power Point
• ASTRA - Freight Forwarding System
REFERENCES:
COMPANY CONTACT PERSON CONTACT NUMBER
Bureau Veritas Grace Mabasa 011-***-****
Intertek Testing Service Tammy Denton 011-***-****
Global Inspections Shaun van Rensburg 082-***-****
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