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Customer Service Document Control

Troy, NY
March 15, 2018

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Superior Customer Services skills

Communication and organizational skills are exceptional and supported by 15 years of experience in the administrative field.

Flexibility to change focus to promote the motion of the business.

Computer skills including Microsoft Word, Excel, PowerPoint and Outlook. I am also comfortable with PeopleSoft, Citrix, Salesforce, Kronos, SharePoint, Concur and Google Docs.


CSRA – eMedNY – Menands NY May 2017

Administrative Support II

Database/Document Control

Scribe, HIPPA compliant

Onboarding/off boarding employees for badging, PO’s from Finance

Maintenance, IT and telephony tickets

Direct report to Director of eMedNY & Staff

Concur – approver & expensing

Morale Committee Secretary

Conduent/Xerox – NYMMIS NYS Medicaid Project – Menands NY July 2016 – April 2017

Project Administrator

SharePoint Database/document control

Conference Room Scheduling, scribe

Onboarding and off boarding of employees, responsible for telephony and IT tickets,

Corporate Security for badging

Admin for the Executive Office – 6 VP’s

Atlantic Testing Laboratory – Clifton Park NY May 2015 – July 2016

Technical Secretary

Responsible for writing all material reports for our Engineering staff.

Coordination of daily scheduling with management and staff to make sure we have sufficient coverage for all of our current jobs.

Database/document control for all our high security jobs and jobsites.

Front Desk/Customer Service duties

Sears Home Improvement – Albany NY Aug 2014 – Jan 2015

District Administrator

Office Manager, collected Non-Funded monies owed to Sears, scheduled services calls for Service Tech, Scribe

Document control, Accounts Receivables, distributed security badges, paid vendors for pre-measures

Time Warner Cable – Latham, NY July 2012 – May 2014

Project Coordinator – Business Class

Led Business Class implementation efforts for NYS Government and Education accounts.

Responsibilities also included Project Management for coax/fiber construction jobs in North and South Carolina and other special projects for the New York State Police as assigned.

ACO Property Advisors, Inc. – Saratoga Springs, NY March 2009 – June 2012

Project Administrator

Project Administrator for the Wireless Division at ACO Property Advisors.

Managed projects included: General Dynamics/AT&T/Bechtel upgrades in Albany NY; and AT&T mod work in Maryland.

Ordered checks, purchase orders, tracked projects on various spreadsheets, document control, ordering NEPA’s with SHPO and Photo Sims, reviewing and uploading leases, zoning approvals and construction drawings. Prepared invoices and AIA documents; worked with all government agencies.

Made travel arrangements, managed calendars for executives, reconciled T & E expenses; Scribe

Requested Certificate of Insurances for current jobs and other entities held by ACO Property Advisors

General Dynamics - Albany NY December 2006 – February 2009

Senior Administrative Assistant- NYS Wireless Network

Led the administrative team for document and work flow control, leasing, scanning construction drawings, reviewing drawings in AutoCad, creating Purchase Orders utilizing Oracle and approving invoices.

I was given a security clearance of Confidential

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