Debra Davidson May
Credit Analyst / Manager
Detail-oriented professional and self-starter with more than 25 years of experience in credit analysis and service roles. Proven ability to establish strong sustainable customer relations. Expert in quantitative analysis, creating/utilizing pivot tables, linear regression, forecasting, optimization modeling, and data analysis. Currently completing an MBA in Accounting. Eager to take on a new challenge and work collaboratively in a team setting.
Customer Service & Support
Credit Review & Analysis
Training & Development
Quantitative & Qualitative Analysis
APL Logistics, Scottsdale, AZ
3rd Party Logistics Company with annual sales of $285 million.
Accounts Receivable Manager (2017)
Provided effective leadership and mentoring for the newly transitioned collections team.
Established processes and procedures to aid in effective collections practices to increase cash flow and reduce financing requirements.
Encouraged team building to form collaborative relationships to gain resolution commitment with all stakeholders.
Effective recruitment, leadership, and mentoring for the newly transitioned collections team from Costa Rica to Scottsdale over a period of three months.
Orora Packaging Solutions, Service Center, Tempe, AZ
Packaging and Shipping Supplies Manufacturer and Distributor with annual sales of $4 billion
Credit Service Representative (CSR) / Lead CSR (2005 to 2017)
Assigned and resolved challenging customers to bring the accounts within established terms
Managed strategic accounts to establish collaborative policies and procedures to meet the customer’s needs
Established strong customer relationships to ensure customer retention while increasing cash flow
Consistently maintain a 40-day DSO, per company standards.
Mentored and trained team members on effective communication and processing skills
Promoted into a Lead Credit Service Representative role for five years
Successfully established new procedures for a strategic customer
TIRECO, Inc., Compton, CA
Tire Distributor and Wheel Manufacturer
Senior Credit Representative (1998 to 2004)
Analyzed the creditworthiness of customers by reviewing credit history and reports from Dun & Bradstreet.
Prepared and filed UCC forms and Personal Guarantee agreements to secure accounts on open credit terms.
Discussed problems and past due account balances with customers to negotiate an acceptable solution.
Reviewed accounts and made recommendations to management for transfer to outside collections.
Designed and maintained the UCC filing process and procedure for all 50 United States and its territories.
Maintained and updated the resale certificate process for all customers.
Processed, filed, and monitored personal guarantees for all customers.
EDUCATION & CREDENTIALS
Master of Business Administration-Accounting. Grand Canyon University, 6/2018
Master of Elementary Education. Grand Canyon University
Bachelor of Science-Business (minor: Management), Summa Cum Laude, Western International University
Associate of Arts-Business Administration, Long Beach City College, Long Beach, CA
Executive Certificate-International Business, Long Beach City College, Long Beach, CA
MEMBERSHIPS: Golden Key International Honor Society