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Administrative Assistant Customer Service

Location:
Germantown, MD
Salary:
30 to 40 K
Posted:
March 15, 2018

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Resume:

Harriet Falchick Germantown, Maryland ***** (c) 240-***-**** ac4trn@r.postjobfree.com

PROFESSIONAL SUMMARY

Receptionist/Administrative Assistant with strong organizational skills and exceptional interpersonal and communication skills. A supportive team player committed to fulfilling the organization’s goals and missions.

SKILLS

MS Word

MS Excel

Scheduling

Written Communication

Customer Service

Telephone Reception

Purchasing

Professional Experience

Randstad - Bethesda, MD September 2017 - Present

Receptionist/Administrative/File Clerk

Home Instead Senior Care February 2018 - March 2018

Front Desk Receptionist/Administrative Assistant

Answered incoming calls from a five-line phone system from caregivers to potential caregivers and new potential clients and directing them to the appropriate people in the office

Put together packet for new client service representative to have when meeting new clients

Entered On Call report into each caregiver’s profile for the day before

Scanned documents to be forward to caregivers file

Faxed documents for comptroller and mailed out invoices for payment

Seasonair, Inc January 2018

File Clerk

Working for the service department filing away service tickets into the appropriate files, made labels for new files.

Leisure World Senior Citzen Community – The Greens One property November 2017

Administrative Assistant

Worked alongside the property manager answering incoming calls from senior residence regarding issue and setting up water shut downs for resident projects and putting residents who needed exterminations on the list for exterminators.

Filing documents into to resident’s files, scheduling the elevators for when residence were either moving or out and updating residence list.

Leisure World Senior Citzen Community Medical Center October 2017 - November 2017

File Clerk

Worked with the social workers scanning patient records into the computer along with making photo copies of documents

The Lenkin Company Management - Bethesda, MD July 2002 - February 2017

Receptionist

Answered incoming calls for 25 employees from a six-line phone system

Greeted clients and vendors

Distributed correspondence via fax to 25 employees

Prepared air bills for couriers to ensure timely delivery of vital documents

Successfully coded bills for accounting department to ensure proper input and payment

Maintained a visitor’s log for six residential properties

Processed condominium payments for deposit for two properties

Mailed twice-monthly investor’s statements for 100+ investors

Assisted Lease Administrator in filing late notices, letters and insurance certificates for ten commercial properties

Craftworks - Rockville, MD November 1998 - June 2002

Receptionist

Answered incoming calls from a five-line phone system

Arranged advertisements to solicit crafters to place merchandise in twelve stores

Handled incoming and outgoing correspondence

Logged sales for all stores into Excel for invoicing and commission payments

Made travel arrangements for two sales representatives

Education

Katherine Gibbs School, Rockville, MD Certificate: Executive Secretarial Program, June 1884

Montgomery College, Rockville, MD Communications and general courses, Fall 1984

Penn Foster, Scranton, PA Certificate: Animal Care, August 2013

Volunteer work

Oldies but Goodies Cocker Spaniel Rescue June 2008 - Present

Mid-Atlantic Make-A-Wish Foundation April 1999 - Present

Mattie Stepanek King Farms Foundation August 2006 - October 2008



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