Customer Service Sales

SHARON BROWN

**** ***** ****** **, ***** N.Y. ***67

Phone: 804-***-**** Email: ************@*****.***

PROFESSIONAL PROFILE

Over 20 years of demonstrated experience in administrative, sales, customer service, and health care. Possess strong problem-solving and critical thinking skills, with a natural ability to form trust-based interpersonal relationship. Skilled team communicator, with an extensive background in telecommunications finance, and office supply industry My objective is to obtain an entry level job in the medical billing field.

CORE COMPETENCIES

Team Leadership

Coding knowledge in ICD-9

Interpersonal Relations

Complex-Problem Solver

Handle high volume of calls

Cross-Functional Skills

Excellent communication skills

Project Management

Customer Service

PROFESSIONAL EXPERIENCE

Orthonet for Robert Half 12/2016-05/2017

Contract Assistant

Build cases for Humana pain management patients and I answer provider questions about pain management requests.

When needed I call Humana to verify member benefits. I work with CPT and Icd-10 codes for the spinal region of the body.

Rite Aid 11/2015-10/2016

Wellness Ambassador Bronx, NY

Promote pharmacy and clinical services for Rite Aid in support of script growth initiatives. Performed business to business and community outreach activities including immunization outreach, senior citizen center visits, health care provider visits, and fitness center visits.

Organize, promote, and facilitate health events for Rite Aid. Introduce the customer to the Pharmacist and provide support for the pharmacist as they guide the customers in selecting and making purchasing decisions on products related to their wellbeing (vitamins, OTC, specialty foods, etc).

Support, embrace and implement new initiatives to support wellness and health trends. Engage customer and provide a unique shopping experience utilizing in store technology.

HCA 05/2014-11/2014

Customer Service Representative Richmond, VA

Assisted customers with their billing concerns that involved explaining aspects of the customers’ health plan policies. Developed a working knowledge healthcare requirements and regulations.

Placed outbound calls to insurance companies to verified patient eligibility. Posted customers’ payments into the accounts receivable system and verified that the correct customer’s account is credited with the correct amount.

Reviewed financial data, corrected any discrepancies and reconciled accounts. Discuss invoices and accounts with customers.

Service Corporation. International 06/2008-01/2012

Administrative Assistant/Sales Richmond, VA

Generated sales of various cemetery properties, goods, and services. Supported counselors by completing sales contracts.

Performed quarterly inventory of cemetery goods to investigate and resolve discrepancies notes. Conducted inspection of cemetery plots.

Staples 2007-2008

Account Manager Orlando, FL

Surpassed office supply sales goals involving 600 accounts. Appointed interim supervisor manager on several

occasions.

EDUCATION

Major Nursing

University of Alabama School of Nursing, Tuscaloosa, AL (1980)

Health Records Coding

J. Sargent Reynolds Community College, Tuscaloosa, AL (2013)

Medical Billing- Manhattan Institute (2016)

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