Director of Operations & Organizational Development
Candidate backed by advanced education, training, and demonstrated experience in Organizational Development
Demonstrated success guiding diverse, cross-functional engineering and international manufacturing teams in production and operations with advanced training, education, and a passion for Organizational Development. Talent for identifying team needs and motivators and implementing innovative and effective solutions. Expert communicator, collaborator, and team leader; able to forge solid relationships with partners and focus on business development and operations in additional to team development.
Highlights of Expertise
Strategic Organizational Planning
Cost Reduction and Avoidance
Leadership Program Development
Recruiting and Staffing Initiatives
Senior Mentor and Development Coach
P & L Accountability
Process Redesign / Change Management
Staff Development Programs
Team Building and Leadership
Technology Solutions & Services, Inc., Mexicali, Mexico (2009 to Present)
Provide executive-level leadership with full P&L accountability for Organizational Development, Business Development, and Operations for a global provider of reverse logistics with $100M in revenue and 1,100 employees.
DIRECTOR OF OPERATIONS AND BUSINESS DEVELOPMENT (2015 to Present)
Tasked with oversight of 550 Lenovo Broker Program Remanufacturing Project staff and oversee all business development within mobility and manufacturing. Reputation for demonstrated results, including generating $30M in annual revenue from the Lenovo Broker Program, directing the redesign of the entire Mexicali mobility and repair transactional shop floor system, gaining R2/OSHAS18001 certification for the Mexicali facility, and spearheading a pilot program for partnership with Asurion business.
ORGANIZATIONAL DEVELOPMENT ACHIEVEMENTS:
Drove ISO certification for continuous improvement learning loops for 800 staff to improve communications, talent development, and mentorship efforts.
Responsible for coaching a QC Supervisor into a QC Director promotion.
Key developer of new engineer mentorship program focused on connecting senior and junior engineers, leading to significant production streamlining.
Introduced strategic peer review engagement and experience analysis to create an environment of open and constructive communication among staff members.
Worked closely with Human Resources to redesign communication system, including implementation of a suggestion box and feedback system resulting in millions in savings and production enhancements.
DIRECTOR / OPERATIONS (2012 to 2015)
Improved P&L of Mexicali HP Remanufacturing facility while managing 650 employees, including 19 managers, and reporting directly to the CEO and CFO. Identified and implemented key process improvements and commendations, including successful integration of multicultural teams in a merger, approval of opening mobility repair services, and recognition from President for complete turnaround of TV assembly project into a profit-making unit.
ORGANIZATIONAL DEVELOPMENT ACHIEVEMENTS:
Key driver of collaborative development programs alongside municipal Labor Department with special focus on skill and engagement improvements.
Effectively maintained team cohesion and morale throughout enterprise-wide changes.
Coordinated efforts for new employee survey with successful feedback and results within the workplace culture and environment.
OPERATIONS (2011 to 2012)
Directed 1200-member team and 19 direct reports in production and operations, including production planning and scheduling, inventory management, logistics, and repair backlog oversight.
Directed $2M in savings through headcount reduction and simultaneous line efficiency improvements of 100%.
Increased annual revenue by $300k through addition of new customers.
Assistant Plant Manager (2009 to 2010) Technology Solutions & Services, Inc., Cuidad Juarez, Mexico
Education & Credentials
Master of Science (M.S.) in Organizational Development
Pepperdine University, Malibu, California
Bachelor of Science (B.S.B.A.) in Business Administration
California State University - Northridge, Los Angeles, California
Member, Cellular Telecommunications Industry Association (CTIA)
Sitting President, Community Foundation
Fluent in Spanish (written and verbal)