Humberto Garcia

San Bernardino, California ***** 818-***-****

ac4tqd@r.postjobfree.com

LinkedIn.com/in/humberto-garcia-7717045

Director of Operations & Organizational Development

Candidate backed by advanced education, training, and demonstrated experience in Organizational Development

Demonstrated success guiding diverse, cross-functional engineering and international manufacturing teams in production and operations with advanced training, education, and a passion for Organizational Development. Talent for identifying team needs and motivators and implementing innovative and effective solutions. Expert communicator, collaborator, and team leader; able to forge solid relationships with partners and focus on business development and operations in additional to team development.

Highlights of Expertise

Strategic Organizational Planning

Cost Reduction and Avoidance

Leadership Program Development

Recruiting and Staffing Initiatives

Cross-Functional Management

Senior Mentor and Development Coach

P & L Accountability

Process Redesign / Change Management

Staff Development Programs

Team Building and Leadership

Career Experience

Technology Solutions & Services, Inc., Mexicali, Mexico (2009 to Present)

Provide executive-level leadership with full P&L accountability for Organizational Development, Business Development, and Operations for a global provider of reverse logistics with $100M in revenue and 1,100 employees.

DIRECTOR OF OPERATIONS AND BUSINESS DEVELOPMENT (2015 to Present)

Tasked with oversight of 550 Lenovo Broker Program Remanufacturing Project staff and oversee all business development within mobility and manufacturing. Reputation for demonstrated results, including generating $30M in annual revenue from the Lenovo Broker Program, directing the redesign of the entire Mexicali mobility and repair transactional shop floor system, gaining R2/OSHAS18001 certification for the Mexicali facility, and spearheading a pilot program for partnership with Asurion business.

ORGANIZATIONAL DEVELOPMENT ACHIEVEMENTS:

Drove ISO certification for continuous improvement learning loops for 800 staff to improve communications, talent development, and mentorship efforts.

Responsible for coaching a QC Supervisor into a QC Director promotion.

Key developer of new engineer mentorship program focused on connecting senior and junior engineers, leading to significant production streamlining.

Introduced strategic peer review engagement and experience analysis to create an environment of open and constructive communication among staff members.

Worked closely with Human Resources to redesign communication system, including implementation of a suggestion box and feedback system resulting in millions in savings and production enhancements.

DIRECTOR / OPERATIONS (2012 to 2015)

Improved P&L of Mexicali HP Remanufacturing facility while managing 650 employees, including 19 managers, and reporting directly to the CEO and CFO. Identified and implemented key process improvements and commendations, including successful integration of multicultural teams in a merger, approval of opening mobility repair services, and recognition from President for complete turnaround of TV assembly project into a profit-making unit.

ORGANIZATIONAL DEVELOPMENT ACHIEVEMENTS:

Key driver of collaborative development programs alongside municipal Labor Department with special focus on skill and engagement improvements.

Effectively maintained team cohesion and morale throughout enterprise-wide changes.

Coordinated efforts for new employee survey with successful feedback and results within the workplace culture and environment.

OPERATIONS (2011 to 2012)

Directed 1200-member team and 19 direct reports in production and operations, including production planning and scheduling, inventory management, logistics, and repair backlog oversight.

Directed $2M in savings through headcount reduction and simultaneous line efficiency improvements of 100%.

Increased annual revenue by $300k through addition of new customers.

Additional Experience

Assistant Plant Manager (2009 to 2010) Technology Solutions & Services, Inc., Cuidad Juarez, Mexico

Education & Credentials

Master of Science (M.S.) in Organizational Development

Pepperdine University, Malibu, California

Bachelor of Science (B.S.B.A.) in Business Administration

California State University - Northridge, Los Angeles, California

Affiliations

Member, Cellular Telecommunications Industry Association (CTIA)

Sitting President, Community Foundation

Fluent in Spanish (written and verbal)

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