Quality Manager

Kathy S. Orr

Phone: 843-***-**** / Email: ********@*****.***

Summary

Multifaceted, forward-thinking, strategic and highly motivated Quality Management professional bringing over 18 years of progressive experience in the development, implementation and continuous improvement of Quality Management Systems (QMS) and processes.

Notable Achievements

Member of the National Society of Collegiate Scholars

Nominated for Innovation Award for development of a Cost of Quality (or non-Quality) program utilized in facilities across the US for BOC Edwards.

Created an ISO9001 compliant Quality Manual for a WV company that enabled them to become registered with their industry standard.

Introduced and created two separate lean manufacturing strategies to enable rate increases and decrease quality inspections through oversight and statistical analysis of data.

Experience

Inspire-Create-Learn, LLC – Owner

2017 to Present

First Drama Kids franchise owner in South Carolina

Work with kids from 4-18 on developing their self-confidence, public speaking skills and creativity utilizing drama techniques and activities

Boeing South Carolina – Site Quality Manager, BSC Training Manager

2009 - 2017

FMW Composite Systems – Quality Supervisor

2003 - 2009

Belcan Technical Services – Contractor

2001-2002

Contract Employee placed at a fire extinguisher manufacturing company. My directive was to improve the quality system documentation and process flows to better meet the requirements of the ISO9000 standard.

BOC Edwards – Quality System Specialist

1998-2001

Developed and revised SOP's to ensure the best operating practices were utilized throughout the production process and compliance to standards were maintained resulting in improved customer satisfaction.

Developed and implemented a defect tracking system utilizing MSAccess with multi-level security to capture non-conformance trends & costs for analysis.

Designed a Cost of Quality system, now being used globally, to capture non-conformance and conformance costs for analysis of impact to bottom-line budget performance and plant goals.

Analyzed non-conformance trends and costs to build corrective/preventive action plans to decrease frequency and cost of non-conformances.

Developed and implemented a New Hire Training Program to ensure consistent quality performance throughout the plant. This program along with my Quality Action Teams assisted in decreasing quality costs by over $90,000 in the first 3 quarters of FY01 and decreased customer complaints by 76%.

Education

University of Phoenix – Business Degree

2013 - 2015

Clemson University – Certification

Supplier Certification

NC State University – Certification

Failure Mode and Effects Analysis

Statistical Process Control

ISO Internal Auditor

Michigan Virtual University – Certification

ISO Lead Auditor

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