Jennifer L. Rousseau

** ***** ****** **********, ** 07876 Mobile 973-***-**** ac4tps@r.postjobfree.com Stay in Front May 2017 - Current

Corporate Trainer & Instructional Designer

Classroom training for internal and external clients

Create CBT training videos for proprietary and mainstream software applications utilizing Adobe Captivate

Design CBTs utilizing adult learning theory and the ADDIE model and company branding

Manage and maintain LMS on a Moodle platform

Utilize Microsoft Office for documentation, data and design

Work closely with management on design to ensure client satisfaction Training/Learning Consultant January 2017 – Current

Teach per diem MS Office classes for multiple vendors and clients

Design and implement Training/Education initiatives to client specs

Create webinars, videos and education materials as part of client’s marketing programs

Train virtual presenters in software and delivery skills

Work closely with clients to ensure client satisfaction Our Town Magazine February 2007 – December 2016

Operations Manager

Manage in office staff

Utilize Microsoft Office for ad design, layout and customer tracking

Work closely with customers on marketing ideas and specs and maintain relationships

Create and oversee ad design, layout and content

Sales & marketing to new and existing clients

Communicate with vendors on product, pricing and budgets

Manage relationship and communicate with franchise corporate headquarters

2009 Chamber of Commerce “Business Person of the Year” Senior Consultant August 2008 – September 2010

Live Virtual Training Specialist

Design and implement Training initiatives to client specs

Create marketing programs to ensure training success

Utilize Microsoft Office for documentation, data and design

Analyze stakeholder needs for strategic planning

Set and manage project budgets internally and externally

Develop and oversee client specific training programs on vanilla or proprietary software including courseware, virtual materials, quick reference guides etc

Teach T3 (Train-the-Trainer) programs for virtual and classroom delivery TechSoft Information Technologies, Inc. January 1998 – August 2008 Technical Training & Consulting - Instructor-led Classroom & Virtual Training Director of Training & Development

Design and apply strategic vision for future growth of Training initiatives

Research new delivery and learning alternatives

Analyze stakeholder needs for strategic planning

Control and manage day to day operations of the training department.

Develop and initiate a very successful LIVE Virtual Computer Training program on MS Office topics

Supervise the virtual and classroom Instructors as well as interview prospective trainers

Set and manage project budgets internally and externally

Develop and oversee client specific training programs on vanilla or proprietary software

Develop programs to attract and retain superior training staff

Create partnerships with vendors and contractors for alternate services and courseware Jennifer L. Rousseau

39 Henry Street Succasunna, NJ 07876

Home 973-***-**** Mobile 973-***-**** ac4tps@r.postjobfree.com

Oversee marketing initiatives for new training programs for Techsoft and for client’s internal projects

Teach T3 (Train-the-Trainer) programs for virtual and classroom delivery Catapult/IBM Software Training, Inc. October 1996 - January 1998 Computer Training - Instructor-led Classroom Training Instructor - Microsoft Office User Specialist

Expert MOS Certification - (PowerPoint, Excel, Word, Access, Outlook)

Ranked top NJ Instructor based upon consistently high evaluation scores.

Facilitate classroom and individual instructor led training for corporate clientele and Fortune 500 clients.

Team member and/or lead for clients with proprietary needs for rollout projects.

Lead instructor for IBM, Dialogic, Rhone Poulenc and Fleet Financial. Team member for many clients such as Prudential, Metlife, Johnson & Johnson, Panasonic, Warner Lambert and many more.

Aid in the development of customized course material and provide helpdesk support as needed. CALC/Canterbury June 1992 to October 1996

Software Training - Instructor-led Classroom Training Assistant Instructor: July 1996– October 1996

Assist Instructor in the classroom and support slower students to maintain class pace. Sales Administrator: November 1995 –July 1996

Assist six Account Managers handling all of NJ.

Schedule and maintain all PC training classes in the NJ area.

Winner of 1995 Employee of the Year award.

Registrar/Customer Service: June 1993 – November 1995

Service approximately 250 customer service inquiries daily to assist potential students.

Help potential students to decide which level of class or software direction to take.

Participate in several special committees such as company recognition program and four-day work week. Office Assistant: June 1992 – June 1993

Direct customer contact through phone support.

Dispatch and track all technical support requests.

Administrative duties

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