Jennifer L. Rousseau
** ***** ****** **********, ** 07876 Mobile 973-***-**** *********@*****.*** Stay in Front May 2017 - Current
Corporate Trainer & Instructional Designer
Classroom training for internal and external clients
Create CBT training videos for proprietary and mainstream software applications utilizing Adobe Captivate
Design CBTs utilizing adult learning theory and the ADDIE model and company branding
Manage and maintain LMS on a Moodle platform
Utilize Microsoft Office for documentation, data and design
Work closely with management on design to ensure client satisfaction Training/Learning Consultant January 2017 – Current
Teach per diem MS Office classes for multiple vendors and clients
Design and implement Training/Education initiatives to client specs
Create webinars, videos and education materials as part of client’s marketing programs
Train virtual presenters in software and delivery skills
Work closely with clients to ensure client satisfaction Our Town Magazine February 2007 – December 2016
Operations Manager
Manage in office staff
Utilize Microsoft Office for ad design, layout and customer tracking
Work closely with customers on marketing ideas and specs and maintain relationships
Create and oversee ad design, layout and content
Sales & marketing to new and existing clients
Communicate with vendors on product, pricing and budgets
Manage relationship and communicate with franchise corporate headquarters
2009 Chamber of Commerce “Business Person of the Year” Senior Consultant August 2008 – September 2010
Live Virtual Training Specialist
Design and implement Training initiatives to client specs
Create marketing programs to ensure training success
Utilize Microsoft Office for documentation, data and design
Analyze stakeholder needs for strategic planning
Set and manage project budgets internally and externally
Develop and oversee client specific training programs on vanilla or proprietary software including courseware, virtual materials, quick reference guides etc
Teach T3 (Train-the-Trainer) programs for virtual and classroom delivery TechSoft Information Technologies, Inc. January 1998 – August 2008 Technical Training & Consulting - Instructor-led Classroom & Virtual Training Director of Training & Development
Design and apply strategic vision for future growth of Training initiatives
Research new delivery and learning alternatives
Analyze stakeholder needs for strategic planning
Control and manage day to day operations of the training department.
Develop and initiate a very successful LIVE Virtual Computer Training program on MS Office topics
Supervise the virtual and classroom Instructors as well as interview prospective trainers
Set and manage project budgets internally and externally
Develop and oversee client specific training programs on vanilla or proprietary software
Develop programs to attract and retain superior training staff
Create partnerships with vendors and contractors for alternate services and courseware Jennifer L. Rousseau
39 Henry Street Succasunna, NJ 07876
Home 973-***-**** Mobile 973-***-**** *********@*****.***
Oversee marketing initiatives for new training programs for Techsoft and for client’s internal projects
Teach T3 (Train-the-Trainer) programs for virtual and classroom delivery Catapult/IBM Software Training, Inc. October 1996 - January 1998 Computer Training - Instructor-led Classroom Training Instructor - Microsoft Office User Specialist
Expert MOS Certification - (PowerPoint, Excel, Word, Access, Outlook)
Ranked top NJ Instructor based upon consistently high evaluation scores.
Facilitate classroom and individual instructor led training for corporate clientele and Fortune 500 clients.
Team member and/or lead for clients with proprietary needs for rollout projects.
Lead instructor for IBM, Dialogic, Rhone Poulenc and Fleet Financial. Team member for many clients such as Prudential, Metlife, Johnson & Johnson, Panasonic, Warner Lambert and many more.
Aid in the development of customized course material and provide helpdesk support as needed. CALC/Canterbury June 1992 to October 1996
Software Training - Instructor-led Classroom Training Assistant Instructor: July 1996– October 1996
Assist Instructor in the classroom and support slower students to maintain class pace. Sales Administrator: November 1995 –July 1996
Assist six Account Managers handling all of NJ.
Schedule and maintain all PC training classes in the NJ area.
Winner of 1995 Employee of the Year award.
Registrar/Customer Service: June 1993 – November 1995
Service approximately 250 customer service inquiries daily to assist potential students.
Help potential students to decide which level of class or software direction to take.
Participate in several special committees such as company recognition program and four-day work week. Office Assistant: June 1992 – June 1993
Direct customer contact through phone support.
Dispatch and track all technical support requests.
Administrative duties