Manager Customer Service
Resume:
Penny Jo DeWitt
Pioneer, OH *****
*******@*****.***
Seeking a challenging opportunity to build on my past experience, exercise my natural talents, further my education and enhance my value in a position with an innovative well-established organization.
Educational Data
Bryant Stratton College Associate - Business Degree (December 2004)
Professional Background
January ’92-Present Ms. Penny’s Preschool (Akron, OH)
Manage and maintain an In-home Preschool. This position requires managing the business, hiring and training employees, accounting, updating inventory, teaching the children general math, writing, reading, English skills and aid the children in every day learning activities, and planning nutritional meals and outings
September ‘87-‘92 University of Tennessee (Memphis, TN)
As a Senior Secretary of the DCCT (Diabetes Control and Complications Trial), providing administrative and clerical support to six doctors. Responsibilities include: heavy telephone contact, scheduling and coordinating appointments, typing memorandums, letters, and minutes, inventory control, recordkeeping and filing and updating medical records. This position also requires heavy interface with doctors and other medical professionals, recruitment of prospective patients, use of word processing and computers and packaging and shipping of blood and urine specimens.
July '85 -'87 C.P.I Corporation (Memphis, TN)
As the Memphis-based District Manager responsible for eleven C.P.I photography studios operating in various locations throughout the Mid-South directing all phases of business to include:
Photographic settings
•Techniques
•Sales
•Marketing efforts
•Customer service
•Personnel management
In addition, designed and supervised the implementation of personnel training program designed as a productivity aid for all aforementioned areas as well as increased public relations, routine camera repair,
and general ledger/accounting requirements. Other responsibilities included inventory control, resource management work, scheduling and "balancing the books".
Prior to my promotion to District Manager, was a manager in the largest volume studio in Houston, Texas where my responsibilities were quite similar to those mentioned above except on a smaller scale.
January ‘85- June ‘85 Original Aerobic Studio (Houston, TX)
As a Manager of this Aerobic studio, responsibilities were:
•Marketing, sales
•Promotions
•Personnel management
•Staff training
Also instructed aerobic classes, trained other staff members in public relations and, when required handled duties as studio receptionist.
References
Patricia Mathews 330-***-****
Amy McCray 330-***-****
Megan Dunn 330-***-****
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