Thyra L Wandrie
Centerline, Mi. 48015
Enthusiastic health care professional with excellent people skills and a strong work ethic. Meticulous and multi-tasked oriented, self-directed, and customer-focused. RHIT certified, and 10+years of customer service experience.
CPR/BLS certified HIPAA compliance
Leadership Strong work ethic
Problem Solver Deadline-driven
Microsoft Office Good Oral/written communication
Education and Training
2016 Baker College
Clinton Township, Mi. USA
Health Information Technology
Associate of Applied Technology
Concentration in Health Information Technology
Nov. 2016 to Cioxhealth
Feb. 2018 c/o Huron Valley Hospital
Commerce Twp. Mi.
Client Service Representative 1
Process all release of information (ROI) specifically medical records requests in a timely & efficient manner.
Process incoming requests for medical records via fax, telephone and walk-ins (front desk).
Validate requests & authorizations for release of information according to HIPAA guidelines.
Retrieve patient medical charts via Cerner system or paper chart. Accurately and correctly copy/scan records according to request & electronically transit them to processing operations.
Perform quality checks to assure accuracy.
Maintain confidentiality, information security & ethical behavior when handling protected health information (PHI).
April 2016 to Truvenhealth Analytics
May 2016 Ann Arbor, Mi.
(Externship) Nosologist (40 hrs.)
Provided answers to coding, and grouping questions
Built, maintain, and update coding grouping ICD-10CM/HCPCS
Utilized AHA coding clinics, AMA (CPT) coding guidelines, and UHDDS guidelines for sequencing.
April 2016 Huron Valley Sinai Hospital
(Externship) Commerce Twp., Mi.
HIM Processor II (80hrs.)
Compiled updates, and reports physician record completion statistics and physician notification letters.
Obtained patient medical information from units upon discharge and reconciles and tracks records and other related medical record documents.
Retrieved records for patient care, studies, and committees.
Validated that all documents are properly found within document imaging system as required.
Scanned in all patient records.
Index documents to appropriate category with imaging system.
Sept. 2010 to McDonald’s Corp.
Nov. 2016 Sterling Heights, Mi.
Order entry, cashier, delivery of product, inventory, maintaining facility appearance/cleanliness.
Help train new hires.
Providing quality customer service to manage/crew members and patrons.
Feb. 2005 to M.O.R. E Office Products
July 2008 Warren, Mi.
Customer Service Representative
Placed customer orders, and educated clients on product.
Audited account receivable/payable ledgers.
Trained new hires on system usage and providing written & oral feedback
Oct. 1999 to Corporate Express
Feb. 2005 Warren, Mi.
Assistant to Operations Director
Transportation and Logistics:
Developed shipping procedures.
Catalogued office materials.
Researched ‘Proof of Deliveries’.
Filed manifests in chronological order.
Handled product returns.
Set freight appointments.
Resolved system errors.
Order entry/print & pull all rush/will-call orders.
Documented outbound reports.
Assisted customer service representatives with warehouse/database issues
Customer Service Representative (1999-2001)
Placed customer supply orders and resolved order disputes.