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Customer Service Representative

Warren, MI
March 15, 2018

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Thyra L Wandrie

**** ******** **.

Centerline, Mi. 48015

Home: 586-***-****

Professional Summary

Enthusiastic health care professional with excellent people skills and a strong work ethic. Meticulous and multi-tasked oriented, self-directed, and customer-focused. RHIT certified, and 10+years of customer service experience.

Skill Highlights

CPR/BLS certified HIPAA compliance

Leadership Strong work ethic

Problem Solver Deadline-driven

Microsoft Office Good Oral/written communication

Social Media

Education and Training

2016 Baker College

Clinton Township, Mi. USA

Health Information Technology

Associate of Applied Technology

Concentration in Health Information Technology

Professional Experience

Nov. 2016 to Cioxhealth

Feb. 2018 c/o Huron Valley Hospital

Commerce Twp. Mi.

Client Service Representative 1

Process all release of information (ROI) specifically medical records requests in a timely & efficient manner.

Process incoming requests for medical records via fax, telephone and walk-ins (front desk).

Validate requests & authorizations for release of information according to HIPAA guidelines.

Retrieve patient medical charts via Cerner system or paper chart. Accurately and correctly copy/scan records according to request & electronically transit them to processing operations.

Perform quality checks to assure accuracy.

Maintain confidentiality, information security & ethical behavior when handling protected health information (PHI).

April 2016 to Truvenhealth Analytics

May 2016 Ann Arbor, Mi.

(Externship) Nosologist (40 hrs.)

Provided answers to coding, and grouping questions

Built, maintain, and update coding grouping ICD-10CM/HCPCS

Utilized AHA coding clinics, AMA (CPT) coding guidelines, and UHDDS guidelines for sequencing.

April 2016 Huron Valley Sinai Hospital

(Externship) Commerce Twp., Mi.

HIM Processor II (80hrs.)

Compiled updates, and reports physician record completion statistics and physician notification letters.

Obtained patient medical information from units upon discharge and reconciles and tracks records and other related medical record documents.

Retrieved records for patient care, studies, and committees.

Validated that all documents are properly found within document imaging system as required.

Scanned in all patient records.

Index documents to appropriate category with imaging system.

Sept. 2010 to McDonald’s Corp.

Nov. 2016 Sterling Heights, Mi.

Crew Service

Order entry, cashier, delivery of product, inventory, maintaining facility appearance/cleanliness.

Help train new hires.

Providing quality customer service to manage/crew members and patrons.

Feb. 2005 to M.O.R. E Office Products

July 2008 Warren, Mi.

Customer Service Representative

Placed customer orders, and educated clients on product.

Audited account receivable/payable ledgers.

Trained new hires on system usage and providing written & oral feedback

Oct. 1999 to Corporate Express

Feb. 2005 Warren, Mi.

Assistant to Operations Director

Transportation and Logistics:

Developed shipping procedures.

Catalogued office materials.

Researched ‘Proof of Deliveries’.

Filed manifests in chronological order.


Handled product returns.

Set freight appointments.

Resolved system errors.


Order entry/print & pull all rush/will-call orders.

Documented outbound reports.

Assisted customer service representatives with warehouse/database issues

Customer Service Representative (1999-2001)

Placed customer supply orders and resolved order disputes.

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