Administrative Assistant Customer Service

LaTaska R. Duchane

***** ********* **** ***. #**** s Houston, Texas 77062 s Phone: 832-***-**** s

Email: ***************@*****.***

SUMMARY

A highly motivated individual with multiple years of experience in Program Coordination. Event Planning, Office Management. Administrative Assistance and Training Facilitation. A strong ability to be organized, work under pressure and meet deadlines. A team player who has bottom line strengths in organization, supervision, planning and scheduling, customer service, data entry, curriculum development and public speaking. Demonstrates the ability to perform with a keen knowledge and utilization of most Microsoft computer applications, Share Point, Internet and Social Media platforms.

OCCUPATIONAL BACKGROUND

2008 – 2017 MD Anderson Cancer Center Administrative Assistant/Program Coordinator

Coordinate administrative, regulatory, research studies in two departments including cohort studies, survey studies and clinical trials

Develop and maintain organization of information

Prepare audit teams to go out and conduct on-site audit visits

Develop and maintain processing and tracking systems for specified information

Develop project timelines and objectives and organize resources to carryout projects and adhere to timelines and outcomes

Analyze and prepare status reports, milestones and project reviews. Evaluate current procedures to improve effective and quality assessment of productivity

Develop, implement and facilitate team building activities to promote a unified and cohesive team atmosphere and environment

Meet daily needs of the department, facilitate, communicate and address administrative issues

Develop and/or maintain vendor relationships

Compose and type necessary correspondence, organizational charts, graphs and spreadsheets. Create and maintain project folders and binders. Maintain files in an accurate, organized and understandable manner

Perform other administrative duties as assigned

2006 – 2008 Family Service Center of Galveston County Office Manager/Intake Coordinator

Develop and maintain vendor relationships

Maintain efficient operation of office equipment, monitored office supply inventory and resource center

Assumes positive role with staff, school personnel, service consumers, and others in the community

Responsible for opening and/or closing the office for the business day

Answer incoming calls and forwarding calls to specific personnel, greet guests/clients upon arrival

Responsible for gathering initial patient intake information and scheduling appointments

Collect payments, document receipts, prepare and maintain charts, complete paperwork, verify insurance

Assist with Special Events and Projects by maintaining database, processing registrations, documenting donations and sending letters

2002 – 2006 Innovative Alternatives, Inc. Mediation/Violence Prevention Specialist/

Intake Coordinator

Works closely with mediation team for strategic planning, project development and execution of projects

Assist in developing objectives and strategies for projects within goals of grant regulations

Interact and communicates with Program Coordinators and other personnel in school districts

Participate in supervision; attends regular meetings with team for project planning, review and generation of new ideas; coordinating research activities; keep records of activities and statistics; maintain efficient files and materials

Provide direct services including, training presentations, mediations, and meeting facilitations

Assist in conducting regular, systematic evaluations of client satisfaction with services and propose revisions

Assist is special projects as development of marketing materials and training curricula

Assist in consistently evaluating progress of projects, applies creative thinking and engages in research to develop continual improvement in plans and services

Report problem areas in school programs, including obstacles to meeting established goals and objectives; also includes recommended resolutions

Assumes positive role with staff, school personnel, service consumers, and others in the community

Responsible for opening and/or closing the office for the business day

Answer incoming calls and forwarding calls to specific personnel, greet guests/clients upon arrival

Responsible for gathering initial patient intake information and scheduling appointments

Collect payments, document receipts, prepare and maintain charts, complete paperwork, verify insurance

Maintain an adequate supply of client and employee forms, office equipment and supply inventory

Provide clerical support to staff, prepare manuals, brochures and handouts for training courses

Order, maintain and distribute office supplies, perform inventory and keep file room/supply closet organized

Assist with Special Events and Projects by maintaining database, processing registrations, documenting donations and sending letters

2001 – 2002 Texas Nurse Aide Academy Office Manager/Administrative Assistant

Perform as the administrative assistant to the Administrator and President of the academy

Create, duplicate and maintain documents, student files, transcripts, reports and certificates

Register students, process payments, answer multi-line phones, maintain office supplies and equipment

Assist in writing new program curricula, research competitors and new textbooks and materials

Perform and assist in correction of administrative sightings that are non-compliant with state regulations

Perform as the supervisor to the Recruiter and Placement Coordinators

Schedule and facilitate meetings, schedule appointments, create agendas and itineraries, conduct interviews

Counsel students on career goals and assist in job placement assistance for students upon program completion

Process invoices and handle outgoing/incoming mail and packages

1999 – 2001 CCR, Inc. Home Health Office Manager/Administrative Assistant

Aetna U S Healthcare Customer Service Rep and Team Coach

Perform general operations of the office, prepare correspondence, proposals, reports, spreadsheets and budgets

Perform as Administrative Assistant to the Director of Nursing and Administrator

Supervise 35 health care providers, the receptionist and the office assistant

Perform and assist in correction of administrative sightings that are non-compliant with state regulations

Answer heavy call volumes, handle inquiries from members, physicians, pharmacies and benefit administrators

Coach and assist team members with escalated calls or supervisory issues on problem calls; effective and efficient problem solving and utilizing available resources

Communication using good verbal and written skills and utilizing networked computer environments

Analyze processed claims, create temporary files for new members, research various accounts and claims

EDUCATIONAL BACKGROUND

2002 Innovative Alternatives, Inc. Certificate – 40 Hr. Mediation Training

1998 – 2000 ITT Technical Institute Associates of Applied Sciences Degree/Chemistry

1992 – 1994 Texas Southern University Major: Psychology – Minor: Business

1987 – 1991 Ross S. Sterling Sr. High School Diploma of General Studies

ACCOMPLISHMENTS & AFFILIATIONS

2016 – Present State of Texas Certified Community Health Worker

2015 Woman You Rock Community Service Award – The Overflow Church (Manvel, TX)

2013 – Present Board Chair of Diamonds and Pearls Mothers Organization

2009 – Present Board President of Beauty of Praise Outreach Ministries

2003 – 2014 Teen Ministry Director, Teen Teacher, Theatre Arts & Praise Dance Ministry Director, Finance Committee Member, Announcements Coordinator, Media Coordinator

1998 – 2000 President and Member of the American Chemical Society (ACS) ITT Tech Houston SW Chapter

1998 – 2014 Notary Public for the State of Texas

1999 – 2000 ITT Technical Institute Chemical Technology Honor Student

1997 – 2000 Member – International Who’s Who Among Business Professional

1997 – 1999 Member – National Association of Executive Secretaries and Administrative Assistants

1995 – 1998 Co-Founder & Member of the Houston Area Urban League’s Young Urban Professionals

1994 – 1998 Member – Houston Area Urban League

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