Robert Shambarger, PMP, CSM
408-***-**** ● firstname.lastname@example.org
LinkedIn ● Millbrae, CA
Dedicated and versatile IT Project Manager with a record of 20+ years of achievement at world-leading technology and semiconductor manufacturing enterprise with project successes that spanned data reporting and analytics, DevOps, Agile/Scrum leadership, application migrations. Expert in tracking and advancing complex projects, facilitating standups and retrospectives, proactively strategizing change impacts, managing scope, and allocating resources. Collaborative communicator able to engage stakeholders, manage and develop high-performing teams, influence cross-functional groups, and maintain a sense of humor under pressure.
Core Competencies include:
Program Management ● Agile/SCRUM ● Project Lifecycle Management ● Integration ● Business Intelligence & Analytics
Strategic Planning ● Master Data Management ● Vendor Management ● Enterprise Software ● Scope/Schedule/Budget Milestones ● ROI ● Root Cause Analysis & Resolution ● Documentation ● Coaching/Mentoring ● Contract Negotiation
Intel Corporation, Santa Clara, CA 2000 to Present
Agile Project Manager, Finance Information Services (2017-Present)
Led the creation of the Data Availability, Reporting, Planning, and Analytics (DARPA) program. Strategized and implemented the conception, charter, mission, vision, and operating model, built an Agile Scrum Project Team, and established a Data Council functioning as the Management Review Committee.
●Consolidated a high-performing DevOps team with deep domain knowledge supporting all Finance IT services and managing Finance-owned data in a single “golden source.”
●Executed the Finance Transformation Program “Down Stream Application” migration that enabled the end-of-life (EOL) of legacy systems data consumption to promote a Single Source System of Record on SAP.
●Coordinated cross-organizational application owners and influenced them to offer resources not mandated by senior management teams.
Infotech Manager/Program Manager, Enterprise Data Management (Master Data) Service (2011-2017)
Led a talented, cross-functional team of 13 managers, application developers, systems analysts, and project managers. Owned Enterprise Data Management (EDM) Service, Teradata development, SAP Transformation and Product Development Management.
●Defined and executed EDM service strategy, established Human and Capital resource goals, and consolidated team members to promote productivity.
●Ignited and advanced the EDW Transformation Program that defined Teradata priorities and tracked project progress reports.
●Administered annual budgets and developed a planning strategy to meet service demands in enterprise applications.
Senior Project/Program Manager (2005-2011)
Initiated, advanced, and implemented projects for the Enterprise Data Warehouse, ETL, and Business Intelligence (BI) Competency Center. Led concurrent initiatives by coordinating multiple globally distributed teams. Cultivated account partnerships with finance and manufacturing groups.
●Served as a product manager for product and services enterprise tool sets.
●Evaluated enterprise data modeling tools, selected products and made purchase decisions, negotiated contracts, and led the implementation meeting all schedule milestones.
●Directed a large-scale, three-year project to build a new application that delivered traceability and commonality analysis for Intel processor RMA’s.
Intel Corporation, continued:
Marketing Specialist/Trainer (2003-2005)
Functioned as an Ad Review Specialist for the Intel Inside Program, strategizing and delivering application training for the in-house Co-Marketing program application.
●Built a training program for external OEM and channel marketing teams to use Intel software for ad reimbursement submission.
●Authored and distributed engaging training materials and coordinated program training aligned with compliance and licensees.
●Guided clients through application enhancements, troubleshooting, and inquiries on program rules and operations.
Technical Account Manager/Project Manager (2000-2003)
Managed high-value accounts through integration phases and into sustaining support stages. Sharpened team focus on account ownership and trust building in relationships. Guided integrations and led service upgrades.
●Championed on-time, accurate, and consistent implementations by optimizing resources and assets, setting timelines, and managing customer expectations.
●Presented quarterly reviews with customer C-level/executive teams to propose new solutions, identify upsell opportunities, and earn sales wins.
●Generated quotes and service orders for new service requests.
●Negotiated contracts with client executive teams.
Visa International/Visa USA, Foster City, CA 1996 to 2000
Technical Support Analyst
Gathered, evaluated, and implemented customer support requirements for all new U.S. products including Back Office Applications, Internet Payment Gateway Server, and Chip Card Applications.
●Eliminated system bugs and evaluated issues working in collaboration with third-party vendors, development teams, and customers.
●Served as the single point-of-contact for customer escalations and inquiries.
Additional engagements include Software Developer and Senior Systems Analyst and Team Lead.
Education & Professional Training
MBA & Graduate Certificate in Project Management
Keller Graduate School of Management
Bachelor of Arts, Communications
University of Denver
Project Management Professional (PMP) Certification #1205354 (9/2008)
Certified Scrum Master (CSM) – Certification #158088 (8/2011)
CuriOdyssey Education & Science Museum – Board of Trustees (2015-2017)