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QA/BA Analyst

Location:
Plainfield, IL
Salary:
$ 85000
Posted:
March 15, 2018

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Resume:

Rachna Agarwal

n Cell: 732-***-**** n ac4tmt@r.postjobfree.com

Work Authorization: US Citizen

EXPERIENCED QA TESTER- SENIOR

9+ Years of experience in the IT Industry with strong emphasis on QA/BA Analyst, Manual and Automated Testing experience with full system development/testing lifecycle (SDLC, STLC), Quality Assurance processes and practices and on Business Analyst (BA).

High-level proficiency with Quality Center (QC) and a foundation in Java, SQL, Linux/Unix and monitoring tools.

Working knowledge of Agile (SCRUM) and Kanban, Waterfall, RUP methodology.

Excel in designing automated Test Scripts, Test Plan formulation, Test Cases and analyzing Test Status Reports for manual as well as automated testing to pinpoint defects, track bugs, close open defects and validate functionality.

Highly skilled in effective client interaction for better co-ordination in accordance to deliveries and providing updates through reports like Test Closure, and weekly PMO reports.

Wide industry experience including Finance, Retail

Technology & Testing Proficiencies

Application: Empower, Impact, NetOxygen Enterprise, Cornerstone OnDemand(LMS), Relayware (Zift)

Methodologies: Agile (SCRUM), Kanban and Waterfall

Testing Tools: HP QC 10/ ALM 12, Jira, OnBase, Opex Scanner, Pitney Bowes, TMS, Snagit (Snipping Tool), XPath, Beyond Compare, Big Dipper, Sharepoint, Microsofr office 2010

Software Testings: System Testing, Stress Testing, Load Testing, Reliability Testing, Feature Testing, Acceptance Testing, Functionality Testing, Validation, White Clove Testing

Education

Software Testing Training - Training of testing tools QTP, Selenium from SigmaSoft Inc

Business Analyst (BA) Training

Certificate in International Business from Harper College, IL in 2003

Bachelor’s degree in Commerce from Pune University, IND in 2000

QA Testing Experience

Client: Panduit Duration: Nov 2017 to Present

Location: Tinley Park, IL

Recruiting Agency: Oxford

Project Description: Providing a new LMS (Learning Management System) to the Panduit partners with new functionality and enhancement for better performance. As a QA/UAT Tester working with Business to do E2E testing for the new LMS (Cornerstone OnDemand) System. It is a new PRM (Partner Relationship System) for new and existing partner’s.

Responsibilities as a QA/UAT Tester-

o Reviewing Functional Specs to create Scenarios and Test Scripts for new LMS (Cornerstone)

o Key Participant in Production Testing, created all Test Data for Prod Testing with different combinations (including Language, currency and Tier Level)

o Working Closely with- IT Team and Configuration Zift Team in (Oxford, UK) to test the Annual Volume Incentives data

o Working on testing the new module for Business Plan with new functionality and enhancement

o Data mapping between multiple Systems (Relayware, Bluevolt & Cornerstone)

o Validating user’s data for Transcripts and Courses in multiple system

o Worked on Creating User Guides and Workflows

o Contributing to UX Testing for new LMS(Cornerstone)

o Key participant in making Test plan and Test Strategy for Prod Testing

Environment: Microsoft Office 365(One Note, Excel, Word, Power Point), Share point, Windows 7, Internet Explorer 11.0, Skype 2012, Microsoft Teams

Client: United Airlines Duration: July 2017 to Oct 2017

Location: Chicago, IL

Recruiting Agency: AMBC Inc

Project Description: General Data Protection Regulation (GDPR) is to help organizations understand the new legal framework in the EU. As a Business Analyst worked with Business Owners and Technology in the areas of Data discovery of Personally Identifiable information (PII), conducted assessment of U.S. privacy program to develop a global framework and to prepare for compliance with the EU GDPR.

Responsibilities as a Business Analyst–

o Participated in all Business, Technology and Database meetings

o Documented every business meeting to understand the business process

o Analyzed existing process to identify gaps and areas of improvement

o Maintained the meeting tracker excel sheet with all the action items

o Followed up on all the action item with multiple businesses and IT owners to gather the artifacts

Environment: Microsoft Office 365(One Note, Excel, Word, Power Point), Share point, Windows 7, Internet Explorer 8.0, Skype 2012

Client: PNC Bank Duration: Aug 2016 to Present

Project Description: Senior member of the Quality Assurance Team at PNC Bank (Mortgage Segments- Retail and consumer); tasked with testing the BKFS (Black Night Financial Services) Mortgage Loan Origination application “Empower”. Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire Mortgage loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help their clients achieve their business goals. PNC is a highly diversified and growing financial services organization spanning the retail, business and corporate markets.

Empower is a Web-based point-of-sale and LOS (Loan Origination System) providing end-to-end loan processing via an Internet browser. In Empower users of ALL roles (Originator, Processor, Underwriter, Closer, Funder, Post Closer and Secondary) can work within one system to validate information.

Scope: Understanding the completely new Loan Origination Processes using the Empower application.

Responsibilities as Quality Analyst– Senior

Empower application:

oExpert level knowledge achieved via going through multiple workflows and tutorials and thoroughly hands-on on the Empower Application to process a loan from origination through funding (a complete life-cycle of mortgage loan).

oPartnered with SMEs to customize workflows of the loan lifecycle from Sales edge, Origination, Processing and Underwriting through Post-closing, Funding.

Test Scenarios:

oReviewed Business Requirement Documents to understand customization needs for PNC multiple Products combined with multiple subsidiaries, discounts, fees, and pricing options.

oDeveloped positive and negative test scenarios and test data based on the business requirements and Product/ Program specifications.

oDeveloped potential end-to-end test cases for purchases and Refinance, FHA and VA Loans

oPerformed integration testing to check the data/ information flow with interfacing 3rd party application like Credit Report, Flood Certification, Appraisal, GFE, LE and all other documents.

Other Responsibilities:

oExtensive knowledge of Software Testing Life Cycle (STLC) including Test Planning, Creating estimates, Test Execution, Bug Tracking, Analyzing and Reporting.

oProficient in Manual Testing tool HP ALM/QC

oExpertise in developing Test Plans, Test Scripts, Test Cases, Test requirements and Testing standards.

oExpertise in Defect Tracking, Reporting, and Documentation over the entire defect life cycle. Used HP tool for defect tracking and to differentiate defects based on their priority/severity.

oCreated, maintained and executed Manual test cases for Functional testing, System, Integration, Regression, UAT testing

oExecuted test scripts, logged and tracked defects using ALM 12; reported deviations from specifications.

oWalkthrough meetings on weekly basis with Development Teams, BA’s, and testing team.

Environment:

Empower, ALM 12, KPI,SharePoint, Windows 7, Internet Explorer 8.0, Skype 2012, PSR (Problem Steps Recorder), and Snipping Tools, MS Office 2010 (Outlook, Excel, Word, One Note, Visio, and Power Point).

Highlights of Accomplishments:

Tested end-to-end functionality of Empower Application

Key participant in completing 1st Mortgage

Client: JPMorgan Chase Duration: Oct 2015 to Aug 2016

Project Description: The EBDS (Enhanced Benefits Delivery System) enable JPMorgan to intake benefits requests and payments on behalf of their client the USCIS (United States Citizenship and Immigration Services) – a division of the US Department of Homeland Security. USCIS receives over 90,000 applications per day.

Major enhancements are being developed and tested for the EBDS platform to support the USCIS Electronic Immigration System (ELIS). This enhancement is transitioning the agency to a state of the art case management tool and to a paperless adjudication process. The project consists of changes to the data capture on forms (e.g. I-90 immigration form), changes in the way supporting documentation is identified and categorized, changes in the way paper applications are handled, and changes in the way images are captured and transmitted to USCIS.

Scope: Understanding the EBDS system, internal and external interfaces, coordination with vendor, various types of testing.

Responsibilities as Senior Quality Assurance (QA) & Business Analyst (BA)

EBDS System:

oUnderstanding the EBDS system with in-depth knowledge of processes such as receiving an application, sorting, scanning, keying captured data, and then decision making.

oTrain and mentor new hires about the system and processes.

QA Responsibilities:

oManual automated regression, smoke and functional testing.

oDeveloped positive and negative test scenarios for all immigration forms and test data based on the business requirements.

oDeveloped potential FQT – Functional Quality Test (end-to-end testing) scenarios to send system outputs to USCIS for reviews.

oCreated TESTBED in ALM11.

oExecuted test scripts, logged and tracked defects using ALM 11; reported deviations from specifications.

BA Responsibilities:

oVerified and updated the BRDs (Business Requirement Documents), FRS (Functional Requirement Specifications), and all internal documents, e.g. MFV & MFI.

oIndexed multiple forms as per business specifications

oRefinement of stories in PBR (Product Backlog Refinement)

oCreation of epics, breakdown and refinement into stories and prioritize and sized

Other Responsibilities:

oPoint of contact for the team to the client.

oFacilitated and participated in all SCRUM ceremonies – Sprint planning, daily stand-up, Sprint review and retrospective.

oKey participant in COPs (Community of Practice) for better process improvements.

oKey participant in KANBAN rotation, resolved multiple production issues.

Environment:

ALM 11, Confluence,FitNesse (automation tool), JIRA, SharePoint, OnBase, Opex Scanner, Pitney Bowes, TMS, Snagit (snipping tool), XPath, Beyond Compare (a comparison tool), BigDipper (an internal tool), Lync 2013, MS Office 2010 (Outlook, Excel, Word, One Note, Visio, PowerPoint).

Highlights of Accomplishments:

An important migration of application from 200 DPI to 300 DPI to improve clarity of an image.

Migration of receiving system from Claims to the advanced receiving system ELIS (Electronic Immigration System)

Client: BMO Harris Bank Duration: Oct 2014 to June 2015

Project Description: Senior member of the Quality Assurance Team at BMO Harris Bank (Mortgage Segments- Retail and consumer); tasked with testing the WGS (Wipro Gallagher Solutions) Mortgage Loan Origination application “NetOxygen”.

NetOxygen is a Web-based point-of-sale and LOS (Loan Origination System) providing end-to-end loan processing via an Internet browser. Our current system, MPower, requires users of different roles to log into multiple Systems to make changes to loans created by their retail loan officers and wholesale business partners. With the new LOS – NetOxygen, users of ALL roles (Originator, Processor, Underwriter, Closer, Funder, Post Closer and Secondary) can work within one system to validate information.

Scope: Understanding the completely new Loan Origination Processes using the out-of-the-box (NetOxygen) application.

Responsibilities as QA/BA Analyst Senior

NetOxygen Enterprise application:

oExpert level knowledge achieved via vendor training and thoroughly hands-on on the NetOxygen Application to process a loan from origination through funding (a complete life-cycle of mortgage loan).

oPartnered with SMEs to customize workflows of the loan lifecycle from Lead Management, Processing and Underwriting through Post-closing, Funding and Interim Servicing.

BA Responsibilities:

oAnalyzed the workflow and company requirement for the LOS(Net oxygen)

oConverted Visio diagrams into worded document

oUnderstand business requirements from Business team members and modified existing workflows

oProvide walk through to QA team members on workflow and client requirement

Test Scenarios:

oReviewed Business Requirement Documents to understand customization needs for BMO’s 275 Products combined with multiple programs, discounts, fees, and pricing options.

oDeveloped positive and negative test scenarios and test data based on the business requirements and Product/ Program specifications.

oDeveloped potential end-to-end test cases for purchases and refinance (Rate term & Cash out) based on exploratory testing.

oPerformed integration testing to check the data/ information flow with interfacing 3rd party application like Credit Verification and Flood Certification agencies.

Other Responsibilities:

oKey Participant in Smoke Test after each code drop.

oAttended daily defect calls.

oTested all the defects in every environment (Integration and QA)

oExecuted test scripts, logged and tracked defects using ALM 11; reported deviations from specifications.

oWalkthrough meetings on monthly basis with Development Teams, BA’s, and testing team.

Environment:

NetOxygen Enterprise, ALM 11, SharePoint, Windows 7, Internet Explorer 7.0,Lync 2013, PSR(Problem Steps Recorder), Snipping Tools, MS Office 2010(Outlook, Excel, Word, One Note, Visio, PowerPoint).

Highlights of Accomplishments:

Tested end-to-end functionality of NetOxygen Application

Key participant in Release 1 Production Testing

Client: JP Morgan Chase Bank Duration: Feb 2013 to Oct 2014

Project Description: The project is to migrate MasterCard SDOL (Smart Data Online) to MasterCard SDG2 (Smart Data Generation 2), which is a new application with newer features and functionalities. The primary goal of this migration is to provide customers a new User Interface (UI) and a workflow with SDG2 that include a more flexible accounting process, online billing statements, expense reporting and receipt imaging, and enhanced online training and online payments.

Scope: understanding, end-to-end Test Planning, Test Cases Development and Execution that align to an 80/20 model of end-to-end user scenarios utilizing 20% of the screens that cover 80% of the data.

Responsibilities as QA/UAT Analyst:

HP ALM Explorer 11:

oCreated and maintained test cases. Created a folder structure in test lab and moved the test set. Using Defect module in ALM 11 to log defects, setting the initial priority & severity for product.

oCreated TESTBED for monthly wave for application testing as well as Product Validation Testing (PVT).

oHP ALM 11 Dashboard – Analysis View, Dashboard View

oDeveloped test scripts based on business approved scenarios.

Reports:

oTested the UDE reports - client specific reports.

oTested the Custom Mapper – reports developed by MasterCard

oProvided results to Transition Specialists (TS) team for UDE’s to communicate with their clients so clients could test those UDE’s at their end.

oSent out weekly updates for Custom Mapper reconciliation to product team, vendor etc.

oFacilitated webinars with MasterCard to better understand the Custom Mapper.

Documentation & Other Responsibilities:

oWorking in two different environments – SDOL Dynamic & Live environment, SDG2 static environment.

oCreated UAT implementation plan for Product Validation Testing (PVT) for each release.

oKey participant in production implementation verification and was accountable for validating the data.

oPlan, document, evaluate and track testing results to ensure system applications are free from defects.

oCommunicated and interacted with appropriate areas on problems, changes and enhancement that may impact data, workflow and/or functionality within applications.

oParticipated in requirements and design reviews. Planned test strategies in accordance with project scope and developed schedules to meet delivery dates.

oDeveloped testing programs that addresses modules, functionality, enhancement in defect re-test and usability.

oDeveloped process for testing data validation.

oMonitored defect resolutions efforts and tracked success.

oCreated metric and status reports for project.

oTransition Specialists (TS) shadowed UAT and I facilitated the meeting to review navigation in SDOL and SDG2 applications.

oCreated priority list of clients to test in each wave.

oFacilitated the triage call (defects call) and communicated defects to MasterCard.

Environment: HP Quality Control (QC) Enterprise 10, HP ALM Explorer 11, Sharepoint, Outlook, Microsoft Lync 2010, Snegit 11, Voltage Encryption Manager V5.3, Beyond Compare, Windows7/ XP, Office

Highlights of Accomplishments:

Subject Matter Expert (SME) for UDEs (User defined extracts), Custom Mapper and both SDOL and SDG2 applications

Successfully led 6 releases (waves) where each wave consisted over 1000 test cases for over 300 clients.

Thorough testing identified bugs in existing reports in current system.

Client: Tireco Inc, LA Duration: Apr 2012 to Feb 2013

Project Description: The project is to migrate Oracle eBusiness Suite (ERP) system from Sun/Oracle Solaris 5.10 to Oracle Linux and eBusiness Suite upgrade from 12.0 to 12.1 along with Oracle database upgrade from 10i to 11g. ERP system is used for the distribution of an extensive and diverse line of quality consumer, commercial, and specialty tires throughout North America. New functionality of Order entry module was implemented and tested.

Scope: understanding, end-to-end Test Planning, Test Cases Development and Execution

Responsibilities as QA Tester:

Test Data Setup/Management along with Development team

Hands on experience with Selenium web driver using TestNG and data driven frame works

Involved in Manual and automation Testing of the supported desktop Applications

Performed Automation for various cross browser testing

Regression testing performed on various O.S devices and their respective simulators

Create test cases by reviewing the UI and functional specifications

Involved in performing User Acceptance Testing (UAT) at the end of the test phases

Involved in the creation of automation frame works using selenium web driver

Developed Test Cases and Involved in Smoke tests for every build release

Tested the basic functionality of the application manually for initial phase of testing

Performed Compatibility, Performance, Stress and Irregular, Regression testing at different test phases

Delivered weekly Quality Metric Reports on the project to the developing team and higher management.

Environment: Windows7/ XP, Sun/Oracle Solaris, Oracle Linux, Oracle eBusiness suite 12 and 12i (ERP), Putty, FileZilla Client 3.6, JIRA 5.1, Toad 9.0

Highlights of Accomplishments:

Contributed to high-reliability technology releases as a result of thorough testing that helped maintain Tireco Inc’s industry-leading sales ranking, market share and customer-satisfaction rating.

Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.

Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

Client: AEGIS, NJ Duration: May 2011 to Mar 2012

Project Description: Data volumes in areas like premiums, claims, transactions, brokers, re-insurers, policies, risks or coverage’s. Rapid pace of change regarding reporting to regulatory bodies consumes invaluable resources. Worked in a team consists of analysts, developers, testers and project manager under the supervision of the insurance business analyst.

Scope: understanding, end-to-end Test Planning, Test Cases Development and Execution

Responsibilities as Quality Analysts:

Study of the business insurance market and interaction with the insurance department.

Test Data Setup/Management along with Development team

Created automated test frame works using selenium remote control via selenium server

Used QTP and data driven frame works

Involved in Manual and automation Testing of Applications

Regression testing performed on application and their respective simulators

Create test cases by reviewing the UI and functional specifications

Involved in performing User Acceptance Testing (UAT) at the end of the test phases.

Keep a track record of the documents, reports and presentations of insurance business. Prepare various presentations and demonstrated successfully.

Environment: Windows 7, UNIX, Siebel CRM 8.0, Oracle 11i, QTP 10

Highlights of Accomplishments:

Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule.

Delivered thorough QA testing reports that determined product quality and release readiness.

Client: Solo Cup, Chicago, IL Duration: May 2009 to Apr 2011

Project Description: Solo Cup is a leading manufacturing company of single-use food service products. Worked in a team consists of Business Associates, Quality Assurance and developers to do software testing.

Scope: understanding, end-to-end Test Planning, Test Cases Development and Execution

Responsibilities as Quality Analyst:

Involved in Manual Testing of the Applications business flows and screens

Create test cases by reviewing the UI and functional specifications

Involved in performing User Acceptance Testing (UAT) at the end of the test phases

Developed Test Cases and Involved in Smoke tests for every build release

Tested the basic functionality of the application manually for initial phase of testing

Delivered weekly Quality Metric Reports on the project to the developing team and higher management

Environment: Windows XP/Vista/7, Mac IOS10.5.X, XML, UNIX, Quality Center 9.0, Bugzilla 3.5

Highlights of Accomplishments:

Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues within proprietary software applications developed for ABC Company’s global user base.

Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.

Client: Aadya International Inc., IL Duration: Apr 2007 to Mar 2009

Project Description: Aadya International is a trading company dealing in oil products like Menthol, Peppermint along with scrap metal trades. I worked with the team of Business Associates as an Accounting Associate.

Responsibilities:

Reconciliation of Bank accounts, preparing balance sheet, P&L Accounts

Prepare invoices in QuickBooks system

Printed, distributed and mailed checks, and coded invoices

Environment: Windows XP, Intuit QuickBooks Professional

Client: Dovenmuhle Mortgage Inc., Schaumburg, IL Duration: Jan 2004 to Oct 2004

Project Description: DMI services residential, commercial and multifamily mortgage loans on behalf of banking institutions. I worked in a team consists of Accountants, Financial Analysts, and Business Associates.

Responsibilities:

Prepare payments by verifying documentation, and requesting disbursement - Printed, distributed and mailed checks, and coded invoices

Reconciliation of expense accounts - Exchange cash, cash receipts, cash management reports, certified cash deposits

Posted journal vouchers, P & I advance repayments, filed checks requests

Prepare invoices in A/P system (DMI/DFI/DMCLP)

Worked on AccPacc



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