roberta

re essien

E X P E R I E N C E

P R O F I L E

A m u l t i - f a c e t e d I n d i v i d u a l w i t h

* * * * * s c u s t o m e r s e r v i c e, 8 p l u s

y e a r s o f s o c i a l m e d i a, a n d 4 y e a r s o f A d m i n i s t r a t i v e a s s i s t i n g

e x p e r i e n c e . I h a v e a p r o g r e s s i v e l y h i g h m o t i v a t i o n t o c o n t r i b u t e t o

C o m p a n y ' s s u c c e s s, a n d g r e a t l y s k i l l e d a t b a l a n c i n g r e q u i r e d

r e s p o n s i b i l i t i e s, w h i l e s a t i s f y i n g c o m p a n y d e m a n d s .

C O N T A C T

5 7 1 - 5 5 1 - 1 9 9 1

R A E . E S S I E N @ G M A I L . C O M R E S S I E N @ G M U . E D U

R E F E R E N C E S

A V A I L A B L E U P O N R E Q U E S T

SOCIAL MEDIA EVALUATOR

LEAPFORCE & APPEN

reviewed and rated advertisement on major social media platforms such as Facebook and Instagram. Determined the level of relevance, appeal, and quality of each ad, to increase or decrease its recurrence on newsfeed.

ADMINISTRATIVE ASSISTANT

HOME-CARE SERVICES APR 2011 - JAN 2014

Scheduled appointments and maintained and updated appointment calendars.

Proofread and edited documents in MS Office Provided secretarial and administrative support to management and other staff

Backed-up electronic files using proper procedures

CUSTOMER SERVICE REPRESENTATIVE

WALGREENS CORPORATION MAR 2013 - JAN 2018

Increased company's rating scores, by enhancing Customer experience via telephone or direct conference.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Obtained details of complaints and ensured that a prompt solution Is resolved in adherence to company policies.

Created a delightful environment by welcoming customers entering establishment, and determined nature and purpose of visit to direct or escort them to specific destinations.

Trained and served as a peer coach for new sales associate

Frequently designed new display ideas to increase sales, and improve accessibility to merchandise. Maintained a solid knowledge base of products and sale prices.

roberta

re essien

E D U C A T I O N

P R O F I L E

A m u l t i - f a c e t e d I n d i v i d u a l w i t h

5 y e a r s c u s t o m e r s e r v i c e, 8 p l u s

y e a r s o f s o c i a l m e d i a, a n d 4 y e a r s o f A d m i n i s t r a t i v e a s s i s t i n g

e x p e r i e n c e . I h a v e a p r o g r e s s i v e l y h i g h m o t i v a t i o n t o c o n t r i b u t e t o

C o m p a n y ' s s u c c e s s, a n d g r e a t l y s k i l l e d a t b a l a n c i n g r e q u i r e d

r e s p o n s i b i l i t i e s, w h i l e s a t i s f y i n g

c o m p a n y d e m a n d s .

BACHELOR OF ARTS, ENGLISH

GEORGE MASON UNIVERSITY DECEMBER 2018

ASSOCIATES OF ARTS, ENGLISH

NORTHERN VIRGINIA COMMUNITY COLLEGE 2016

ADVANCED STUDIES DIPLOMA,

MOUNT VERNON HIGH SCHOOL

S K I L L S

Expert Microsoft Word, Excel, Powerpoint

Expert Windows, MAC OSX

Tech Savvy

C O N T A C T

5 7 1 - 5 5 1 - 1 9 9 1

R A E . E S S I E N @ G M A I L . C O M R E S S I E N @ G M U . E D U

R E F E R E N C E S

A V A I L A B L E U P O N R E Q U E S T

Q U A L I T I E S

Analytical Effective leader critical thinker

Eloquent Communicator

Resilient excellent writer

Creative & Innovative Independent worker Sharp Problem Solver Diplomatic

Organized

Patient

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