**** ** **** ****** ******** City, Oklahoma 73135
Cell: 405-***-**** Email: email@example.com
A highly experienced, self-motivated, professional who has demonstrated the ability to lead diverse teams to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical, health care administration, and business qualifications with an impressive track record with more than 18 years of hands-on experience in strategic planning, business unit development, project management, and healthcare business development strategies. Seeking to continue my career with an organization that will utilize my exemplary skills to benefit mutual growth and success. I possess the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.
Financial Analyst 2016 – Present
TASC TECHNICAL SERVICES-NORTHOP GRUMMAN Oklahoma City, Oklahoma
Performs financial analyses and prepares reports to ensure that contracts stay within negotiated and agreed-upon financial parameters and company cost control processes and procedures
Participates in the preparation of budgets for all contract work and performs and/or assists in financial analyses such as funding profiles, sales outlook, cash flow forecasts, estimate-at-complete and accounts receivable status and disposition.
Ensures adequate funding availability by maintaining accurate records of budgets and expenditures, and submitting timely requests for additional funding
Incorporates contractual changes into financial control systems by staying aware of outstanding work against each contract to maintain realistic contract cost and schedule baselines
Work closely with Program Manager, Business Managers and functional department leads to ensure Program performance is accurately reported and that all issues and concerns are identified expeditiously
Conducted customer insight research and analyzed customer financial and operational reports to identify and reduce credit risk.
Prepared revenue and profit analysis reports and provided commentary on significant differences
Partnered with cross functional departments supply chain and contracts to reduced open purchase orders, which resulted in a cost savings
Proficient in data mining methods, extracting relevant information for reports and presentations
Analyzed financial activities using Excel modeling (Vlookup, Pivot Tables, Formulas, etc) including the monthly close process, balance sheet account valuations and reconciliations, expense budgeting and forecasting, long range planning, and expense allocations to product lines.
Calculated monthly invoices and gathered energy load data for assigned government customers
Experience working with multiple government financial databases. Any iBuy, and SAP
Hold a secret security clearance
CEO / Administrator 2011 – 2016
DYNASTY CARE SERVICES Del City, Oklahoma
Manage organizational operations and directly supervise field staff.
Plan, organize, direct and evaluate operations to ensure the provision of adequate and appropriate care and services; comply with applicable laws and regulations.
Conduct fiscal planning by budgeting and managing operations in accordance with established fiscal parameters.
Implement governing body directives and ensure implementation of organizational policies and procedures to meet eligibility criteria for city, state, and national requirements
Perform human resource functions including recruiting, testing, interviewing, counseling, new hire orientation, training, and staff development; established a recruiting, testing, and interviewing program.
Create pay plans; prepare pay schedule budgets; monitor individual pay actions.
Establish and maintain effective channels of communication within the organization; act as liaison to Board of Directors.
Plan, develop, implement and assess service programs: day services, counseling, job coaching and case management
Provide career counseling, coaching, and job search services
Identify values, develop possible career paths, and develop strategies for entering a career
Develop individual employment plans, goal setting strategy, and networking skills
Provide job search and resume writing assistance, soft skills vs. hard skills analysis, and instruction on completion of career portfolios.
Owner / Operator 2007 – 2011
PRICE’S PLAYHOUSE Del City, Oklahoma
Developed and implemented curriculum for children age newborn to thirteen years and children with special needs.
Enhanced cognitive, social, and physical skills of children through educational development programs and learning techniques.
Current in state required training and licensing required under Department of Human Services guidelines; CPR and First Aid certified.
Worked closely with clients to maximize quality of care.
Planned, purchased, and prepared food according to guidelines of the federal food program.
Interviewed, hired, trained, and supervised employees.
Created advertising and marketing plans; performed community outreach functions and referred clients to social and health services.
Program / Office Coordinator, Case Manager & Rehab Specialist 2009 – 2012
PRICELESS RECOVERY/SOTS Oklahoma City, Oklahoma
Provided case management, program coordination, crisis interventions, counseling and rehab services for a diverse demographic of patients, clients and family members in an out-patient treatment setting; maintained a caseload of up to fifty patients.
Collaborated with physicians and health care personnel in patient evaluation and treatment.
Utilized community resources and referrals to improve patient life in the community.
Prepared intakes and assessments; established, implemented and updated individualized treatment plans for each patient; modified treatment activities and approaches as needed for compliance
Served as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
Communicated with families, probation officers, police, and other parties to exchange information during the treatment process.
Evaluated the effectiveness of counseling programs and client progress in resolving problems and meeting objectives.
Facilitated program planning and implementation; planned, organized and led structured programs of counseling, work, study, recreation and social activities for clients.
Supervised and maintained the security and control of the facility; oversaw risk management.
Served as agency representative at all functions and primary contact for administration.
Performed personnel functions including interviewing, hiring, performance evaluations and terminations; organized and facilitated staff meetings.
Senior Loan Officer 2004 – 2006
CENTEX HOME EQUITY Oklahoma City, Oklahoma
Provided loan origination services; originated mortgages for home purchases, refinance, and new home construction loans.
Maintained sales activity reports throughout the sales process.
Performed appraisal reviews and comparable checks on real estate.
Solidified contacts with local realtors, contractors, financial advisors, and other referral sources and meet all potential borrowers.
Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance with bank guidelines.
Assembled all required documentation for processing and underwriting on each transaction.
Prepared and presented all related deal points to Loan Committee; held license for credit life, health insurance, and life insurance sales.
Global Services Project / Team Escalation Manager 2001 – 2004
AT&T / WEST TELECOMMUNICATIONS Oklahoma City, Oklahoma
Implemented network services for AT&T’s global voice customers; served as liaison between customer service managers, sales, provisioning, designers and technicians.
Oversaw escalation calls and projects at district level management.
Reviewed future order reports and actively worked customer requirements.
Created and maintained stewardship reports, customer service plans (CSP), and service action plans (SAP); scheduled customer stewardship meeting to review orders, billing, and maintenance; prepared performance reports based on customer service needs.
Established Billing Partitions, Bill Group, Sales Codes, Master Customer Numbers for accounts; resolved billing elements and rejects.
Performed cycle-end reviewed analysis for billing and telecom projects.
Maintained Trouble Log for ordering, tracking, and billing systems; maintained Accounting and Revenue Recovery Log.
Ensured on time project completion; monitored control points in billing; ordered processes and compared data; maintained pricing plans and service contracts database
Worked with management to develop technical and leadership skills through training and shared learning.
Designated as Team UMIU (Unidentified Message Investigation Unit) Representative; recognized as FEDI and Team Subject Matter Expert (SME); addressed team questions, resolved problems, and conducted weekly conference calls.
Document Specialist III 1996 – 2001
MIDLAND FINANCIAL COMPANY Oklahoma City, Oklahoma
Verified closing documents to comply with FHA and VA requirements; produced, proofread, and edited documents; designed processing techniques; verified underwriting requirements
Designed and developed training manuals for MidFirst Bank for federal guidelines in post-closing department for all 50 states.
Served as back-up for supervisor and co-workers; assisted in other areas including processing, cashiers, taxes, opt ins, bankruptcy, equity, and closings
Master of Business Administration – Organizational Leadership
GRAND CANYON UNIVERSITY, Phoenix, Arizona
Bachelor of Business Administration
UNIVERSITY OF CENTRAL OKLAHOMA, Edmond, Oklahoma
Associate of Science – Business Administration
ROSE STATE COLLEGE, Midwest City, Oklahoma
PROFESSIONAL TRAINING AND CERTIFICATIONS
Leadership Oklahoma, Class 33, Graduate
Certificate in Health Care Administration, Moore Norman Technology, Norman, Oklahoma
Certificate of Mastery in Child Development, Rose State College, Midwest City, Oklahoma
Certified Case Manager (CM) II Certification
Children’s Psychiatric Rehabilitation (CPRC)
Department of Rehabilitation Services (DRS) Employment Consultant
Adult Day Care Administrator License
Psychological First Aid
CPR, First Aid, and Food Handlers
Certified Nurse Assistant (CNA)
Leadership OKC Class 33
National Association for Professional Women (NAPW), Member
National Association for the Education of Young Children (NAECY), Member
Southern Early Child Association, Member
Childhood Professional Development, Member
Del City Chamber of Commerce, Member
Black Chamber of Commerce, Executive Board Member – Vice President
National Association of Women Business Owners (NAWBO), Member
Leading Age, Member
Joint Commission Healing Healthcare Partnership, Member
OKC University Intergenerational Computer Center (ICC), Member
Department of Rehabilitation Services (DRS Business Advisor Council, Member
Mid-Del People First Chapter, Advisor
Dynasty Care Services Foundation, Advisor
Leadership OKC Alumni
HONORS & AWARDS
Employee of the Month and First Senior Loan Officer in Oklahoma, Centex Home Equity
Employee of the Month, American Equity Mortgage
Exemplary Woman in the Community 2013, OKC Chapter of Chums
Outstanding Service Award 2013, DRS Business Advisory Council
I am Love Award 2014 and Grand Heart Award 2015, The Wonderfully Made Foundation
Female Entrepreneur of the Year 2014, OKC Chapter Eta Phi Beta
Entrepreneur of the Year 2015, Women of Color
Outstanding Mother of the Year Honoree 2015, Metro Family Magazine
Employee of the Month December 2017 Northrop Grumman