Customer Service Manager

Maria del Pilar Galindo de Bueno

**** *.*. *** **, Unit A, Miami, FL 33173

Phone: 305-***-**** / E-Mail: *****************@*****.***

WORK EXPERIENCE

American Embassy – La Paz, Bol.

Management Assistant, May. 2000 – Nov. 2017

Assisted in coordinating U.S. Congressional visits (CODEL) to Bolivia by preparing the Congressmen travel arrangements and organizing speaking engagements and meetings, with foreign and national leaders, on their behalf. Corresponded with Bolivia’s Foreign Relations Ministry regarding a number of issues affecting U.S. Foreign Service employees, such as updates to Bolivia’s employment and education laws applicable to diplomats and their families. Drafted intra-office memoranda and reports on a variety of issues, including safety of employees during Bolivia’s popular uprisings, as well as other general office and administrative subjects. Prepared the embassy’s employee time and attendance report for the concerned managers, including the Financial Manager, the Information Manager, the Regional Medical Manager, the Human Resources Manager, and Community Liaison Manager. Procured office supplies for the embassy’s management department. Maintained the embassy’s Official File concerning all management notices, policies and procedures, and security advisories. Kept the Counselor’s calendar and arranged meetings on his behalf. Performed general administrative duties for the management department, including but not limited to answering phones, sorting mail, screening visitors, following up on outstanding responses to correspondence, and providing receptionist services.

Sckema S.R.L, La Paz, Bol.

Office Manager, Oct. 1997 – May. 2000

Provided basic accounting services, including but not limited to preparing income and expense reports, as well as balancing all bank accounts for a company which provided both architectural and construction management services. Responsible for the accurate payment of all bills due, including taxes and payroll.

Bennett International Corporation, Miami, Fl. and La Paz, Bol.

Assistant Comptroller, Mar. 1985 – Oct. 1997

Transferred to the La-Pax Bolivia, to manage the company’s satellite office, after starting as an Accounting Assistant in the Miami office of a small freight forwarding company. Corresponded with clients and placed orders on their behalf, as the company’s Assistant Comptroller in La-Paz Bolivia.

EDUCATION AND SPECIAL TRAININGS

Miami Dade Community College, Mimi Florida

Associate of Arts in Banking and Finance, Dec. 1984

Honors: Dean’s List

Basic Human Resources Workshop, Mar. 2015 Conflict Management and Leadership, Jun. 2004

Teambuilding and Team Dynamics, Nov. 2013 Advanced Writing/American Studies, Jul. 2003

Basic Supervisory Skills Workshop, Mar. 2011 Writing Short Informational Reports, May. 2002

Microsoft Office Based Programs, 2001, 2005, 2010 Regional WHA/FSI FSN Secretarial Seminar, Jan. 2002

Admin. Pro.: Interacting with Others, Mar. 2010 High Intermediate/Advance Writing Lab, Jul. 2002

Customer Service Training, Jan. 2004 Intermediate Writing Lab, May. 2001

WORK PERFORMANCE AWARDS

(1) Franklin Award Performance/Customer Service, 2003, 2013, 2017; (2) Eagle Award Exceptional Support, 2014, 2016; (3) Customer Service Award, 2016; (4) Cash Performance Award, 2012, 2015; (5) Meritorious Honor Award, 2002, 2005, 2009, 2012, 2014 (6) Time Off From Duty Award Customer Service, 2013; (7) Certificate of Appreciation, 2013; (8) Extra Mile Award Beyond Job Duties, 2007, 2008.

LANGUAGE SKILLS

Fluent in verbal and written Spanish

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