Customer Service Manager
Resume:
**********@******.***
KIM GUNNELS
*** ******** ***, *********, ***** Carolina 28723
**********@*****.***
Objective: To find and secure a job with a progressive company that offers many challenges. Enjoy and love what I work for to achieve on a daily basis. Willing to relocate.
Qualifications: Dependable, dedicated, positive attitude, strong organizational skills, ability to multi-task,effective communication skills, customer oriented, team player, attention to detail, meet deadlines while keeping expected goals
Volumteer Work: Democratic Party - Spporting my brother for the NC Destrict 11.
Hippo Theropy for disabled children in GA
P R O F E S S I O N A L E X P E R I E N C E
Lowe's - Cabinet Specialist 7/13/2018 - 2/9/2018
Design cabinets for customers to love where they live
Design through the 20/20 Cad computer program
Working with the customers needs and ideas
Customer service
Sales
Product knowledge
Help other co-employees in other departments therefore learning more about other products
Appliance Sales
Genisis Computer Program
University Suites and Villas Part Time Assistant to Property Manager 12-06-2017 - Present
Assist the Property Manager with daily tasks
Tour future tenants the apartment property
Run background checks
Filing
Property Manager Maples of Cullowhee and Campus View Apartments 10/2013 –3/2017
To insure maximum occupancy levels at established rates
Preparing leases for future tenants
Collecting rents and depositing procedures.
Assisting the Property Owner in all phases of paperwork and reporting procedures as assigned
Reporting any resident complaints, unusual occurrences or incidents to the Property Manager
Being thoroughly familiar with the local area and the community and what it has to offer prospective residents
Working within established budget limitations
Frequent inspections, resident leasing activities, and, inspecting balconies and breezeways
Able to communicate with all levels
Exceptional organizational and computer skills
Work in a fast pace environment.
Work with limited supervision
Professionally solve resident/employee issues as they arise.
Schedule and complete final walk through inspections
Schedule and complete all maintenance needed for change out before new tenants arrive
Prepare welcome packages for new tenants
Schedule new tenants arrival and check them in
Appfolio proerty management software
Excel, Word, Outlook, Appfolio- Accounting for Property Management
Judi Andrews - 828-***-****
Shipping & Receiving Manager DCT Systems Group: Lockheed Martin 3/98- 12/11
Responsible for the Management and Coordination of Receiving, Shipping and Warehouse Logistics of computer and printer equipment to ensure Lockheed Martin customers goals and deadlines were met.
Meeting daily quotas, order pulling, ensure shipping requirements are met, process purchase orders and sales orders
Vendor and Carrier coordination and interaction to ensure prompt receipt of equipment
Inventory tracking, audits cycle counts, discrepancy reconciliation
Asset Management- Equipment disposition, re-allocation, monitoring, inventory tracking, warehousemanagement
Scheduling/ Deployment – Coordinate inventory, order pulling, scheduling and deployment to Ensure customer needs and deadlines are met
Customer Service – Ensure High Quality Customer Service
Problem Resolution - Ensure issues are resolved quickly and in a professional manner
Work with all other internal departments, management and the customer to develop and implement new procedures/processes to ensure all departments follow the standards and are meeting the customerneeds.
Work with all management developing and implementing cost reduction projects
Excel spreadsheets, order supplies, MS Outlook, asset management software, RF Scanner
Assistant Controller – Brookstone Golf and Country Club 3/91-3/98
Distribution of monthly statements for 850+ members
Generated Bi-monthly Payroll System through Kronos for 100+ employees
Research on all vendor accounts, receivables and payables
Data Entry on Country Club Hospitality Program (CHIT)
Membership relations on all accounts and services
Waitress banquet services & Receptionist when needed
Store Manager – Zales Jewelers 1978-1991
Responsible for maintaining weekly and monthly sales quotas envolving excellent customer service
Reconcile cash drawer and create deposits on a daily basis
Responsible for hiring and training a quality team to maintain sales quotas
Responsible for researching monthly P&L and improving areas that would improve profit
Order, receive and display inventory in a theft safe, attractive easy to shop way
References
Judi Andrews - 828-***-**** Maples of Cullowhee Campus View Apartments -Owner
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Sharon Freeman - 770-***-**** - DCT SYSTEMS - Lockheed Martin
Ginger Wade - 828-***-**** - Property Manager Suites and Villas
*******@******************.***
Jed Haley - 828-506 - Proerty Owner off campus student housing
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Chris Allen - 678-***-**** - Former Project Manager DCT Systems
************@*******.***, ******@***********.***
Angie Johnson - 828-***-**** - Manager Western Resale Electric
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Letters of Reconmendation:
To Whom It May Concern:
It is with great pleasure that I provide my recommendation for Kim Gunnels. I have known her professionally for anumber of years.
Kim is organized, efficient, extremely competent, and has an excellent rapport with people. Her communication skills,both written and verbal, are excellent. Kim has always displayed a high degree of integrity, responsibility, and ambition.
She is also an excellent team player. Her good judgment and mature outlook ensure a logical and practical approach toher endeavors.
Kim would be an asset to any organization, and I am happy to give her my endorsement.
Sincerely,
AlieshaTirevold
Lockheed Martin, Marietta GA
12/16/2011
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