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Customer Service Manager

Franklin, NC, 28734
March 15, 2018

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*** ******** ***, *********, ***** Carolina 28723

828-***-**** or 828-***-****

Objective: To find and secure a job with a progressive company that offers many challenges. Enjoy and love what I work for to achieve on a daily basis. Willing to relocate.

Qualifications: Dependable, dedicated, positive attitude, strong organizational skills, ability to multi-task,effective communication skills, customer oriented, team player, attention to detail, meet deadlines while keeping expected goals

Volumteer Work: Democratic Party - Spporting my brother for the NC Destrict 11.

Hippo Theropy for disabled children in GA


Lowe's - Cabinet Specialist 7/13/2018 - 2/9/2018

Design cabinets for customers to love where they live

Design through the 20/20 Cad computer program

Working with the customers needs and ideas

Customer service


Product knowledge

Help other co-employees in other departments therefore learning more about other products

Appliance Sales

Genisis Computer Program

University Suites and Villas Part Time Assistant to Property Manager 12-06-2017 - Present

Assist the Property Manager with daily tasks

Tour future tenants the apartment property

Run background checks


Property Manager Maples of Cullowhee and Campus View Apartments 10/2013 –3/2017

To insure maximum occupancy levels at established rates

Preparing leases for future tenants

Collecting rents and depositing procedures.

Assisting the Property Owner in all phases of paperwork and reporting procedures as assigned

Reporting any resident complaints, unusual occurrences or incidents to the Property Manager

Being thoroughly familiar with the local area and the community and what it has to offer prospective residents

Working within established budget limitations

Frequent inspections, resident leasing activities, and, inspecting balconies and breezeways

Able to communicate with all levels

Exceptional organizational and computer skills

Work in a fast pace environment.

Work with limited supervision

Professionally solve resident/employee issues as they arise.

Schedule and complete final walk through inspections

Schedule and complete all maintenance needed for change out before new tenants arrive

Prepare welcome packages for new tenants

Schedule new tenants arrival and check them in

Appfolio proerty management software

Excel, Word, Outlook, Appfolio- Accounting for Property Management

Judi Andrews - 828-***-****

Shipping & Receiving Manager DCT Systems Group: Lockheed Martin 3/98- 12/11

Responsible for the Management and Coordination of Receiving, Shipping and Warehouse Logistics of computer and printer equipment to ensure Lockheed Martin customers goals and deadlines were met.

Meeting daily quotas, order pulling, ensure shipping requirements are met, process purchase orders and sales orders

Vendor and Carrier coordination and interaction to ensure prompt receipt of equipment

Inventory tracking, audits cycle counts, discrepancy reconciliation

Asset Management- Equipment disposition, re-allocation, monitoring, inventory tracking, warehousemanagement

Scheduling/ Deployment – Coordinate inventory, order pulling, scheduling and deployment to Ensure customer needs and deadlines are met

Customer Service – Ensure High Quality Customer Service

Problem Resolution - Ensure issues are resolved quickly and in a professional manner

Work with all other internal departments, management and the customer to develop and implement new procedures/processes to ensure all departments follow the standards and are meeting the customerneeds.

Work with all management developing and implementing cost reduction projects

Excel spreadsheets, order supplies, MS Outlook, asset management software, RF Scanner

Assistant Controller – Brookstone Golf and Country Club 3/91-3/98

Distribution of monthly statements for 850+ members

Generated Bi-monthly Payroll System through Kronos for 100+ employees

Research on all vendor accounts, receivables and payables

Data Entry on Country Club Hospitality Program (CHIT)

Membership relations on all accounts and services

Waitress banquet services & Receptionist when needed

Store Manager – Zales Jewelers 1978-1991

Responsible for maintaining weekly and monthly sales quotas envolving excellent customer service

Reconcile cash drawer and create deposits on a daily basis

Responsible for hiring and training a quality team to maintain sales quotas

Responsible for researching monthly P&L and improving areas that would improve profit

Order, receive and display inventory in a theft safe, attractive easy to shop way


Judi Andrews - 828-***-**** Maples of Cullowhee Campus View Apartments -Owner

Sharon Freeman - 770-***-**** - DCT SYSTEMS - Lockheed Martin

Ginger Wade - 828-***-**** - Property Manager Suites and Villas

Jed Haley - 828-506 - Proerty Owner off campus student housing

Chris Allen - 678-***-**** - Former Project Manager DCT Systems,

Angie Johnson - 828-***-**** - Manager Western Resale Electric

Letters of Reconmendation:

To Whom It May Concern:

It is with great pleasure that I provide my recommendation for Kim Gunnels. I have known her professionally for anumber of years.

Kim is organized, efficient, extremely competent, and has an excellent rapport with people. Her communication skills,both written and verbal, are excellent. Kim has always displayed a high degree of integrity, responsibility, and ambition.

She is also an excellent team player. Her good judgment and mature outlook ensure a logical and practical approach toher endeavors.

Kim would be an asset to any organization, and I am happy to give her my endorsement.



Lockheed Martin, Marietta GA


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