Summary

Expert level knowledge of Microsoft Office (Word, Excel, Powerpoint, and Outlook)

Data analysis/reporting and procurement experience for 5+ years

Familiarity with Applicant Tracking Systems, Workday, Peoplesoft, and Kronos Timekeeping System

Exceptional written and oral communication skills. Excellent listening skills with attention to detail

Experience with multiple call systems including Avaya and Polycom

Bilingual in English and Spanish

Seeking a position where my skills and expertise are challenged through new and unseen aspects of the industry as well as performing tasks efficiently while having a positive influence on the growth of an organization.

Work History

Client Services Representative - (Site: Rockefeller & Co.) 08/2010 - Present

Canon Solutions America - New York, NY

Providing client-facing customer service.

Overseeing the fulfillment of all duplication and scanning requests in a fast-paced work environment, requiring a high degree of confidently, time-management and attention to detail.

Troubleshooting all Canon copiers, both onsite and offsite.

Responsible for the ordering of all departmental office supplies.

Coordinated the recruitment training of all departmental employees.

Coordinating with the Rockefeller ISG department in troubleshooting copier network-related problems.

Composition and analysis of various reports on the status and usage of all Canon equipment.

Assistant Management Executive 09/2007 – 07/2008

AKAM Living Services, Inc. - New York, NY

Assisted in the management of 9 midtown-Manhattan condominiums and co-ops.

Attended and took minutes for monthly and annual board meetings.

Provided customer service to over 1,500 residents pertaining to their account and building policy.

Coordinated all of the alterations for the units in the buildings.

Monitored and processed the payment of invoices to vendors from each property’s individual budget.

Certifications/Awards

Canon Winner’s Circle Award (2x)

Canon TNTAP Technical Training Graduate 2015

Canon EMSD Leadership Development Program 2017

AKAM Property Management Certificate

Education

University of Phoenix Masters of Business Administration with a specialization

Graduate Degree – Jersey City, NJ in Human Resource Management.

2008 – 2010

The College of New Rochelle Bachelors of Arts with a specialization in Psychology

Undergraduate Degree – New Rochelle, NY

2002 – 2007