Customer Service Data Entry

JANE RUDOLF

*** **** ***** ******

Ottawa, ON K*J 5Y9

Tel: (home) 613-***-****

e-mail: ********@*********.**

PROFESSIONAL GOALS

To provide competent and enthusiastic administrative support services and related skills, with an emphasis on accuracy and attention to details, as a result of 25+ years of administrative and clerical support knowledge and experience. Ambitious and driven by challenges with a keen intuitiveness and ability to be resourceful in finding ways to improve efficiency, accomplish tasks at hand or to tackle challenging obstacles or problems. Taking pride in achieving daily tasks and goals, and being able to contribute to the organization’s overall mission.

DEMONSTRATED SKILLS AND ABILITIES

Dedication to liaising with customers in a professional manner, and providing excellent customer care/service;

Intuitive and forward-thinking, anticipating and recognizing potential issues and recommending solutions/responses – in a diplomatic, tactful, prompt and agreeable manner;

Proven ability to focus on small details and resolve problems, while working in deadline driven environment;

Ability to work independently with little or no direction, or within a team environment, lending support and back-up where gaps occur;

Strong organizational, and planning skills;

Highly skilled in time management and prioritizing workloads, while managing multiple projects simultaneously, all while meeting deadlines;

Flexible, cooperative and creative;

Able to learn new software, database systems and programs with ease;

Excellent leadership and interpersonal skills; responsive and committed to understanding organizational and client needs and to completing tasks as requested;

Strategic thinker; keen insight and ability to point out potential issues prior to critical occurrence, and to develop and deliver solutions.

Technical proficiency and knowledge of Microsoft Suite of software, and a number of database systems.

EXPERIENCE

Merchandise Support Associate 2014 – Present

ADI Burtek (Ottawa)

Principal Responsibilities:

Performing all tasks associated with the position, while overseeing and ensuring efficient management of the organization’s merchandise fulfillment centre. Applying organizational skills to maintain the warehouse stocking system – instituted to ensure order and ease of storage and retrieval of products. Performing customer invoicing, processing product returns, receiving and verifying incoming and outgoing shipments of products. Performing all data entry with keen efficiency, attention to details and according to established procedures. Overseeing the verification and replenishment of inventory and other related administrative tasks.

Core Strengths:

Demonstrating excellent interpersonal skills while liaising with management, other staff, customers and outsourced service vendors, communicating in a professional approach and dealing with issues in a diplomatic, timely and agreeable manner.

Utilizing organizational, analytical problem-solving skills to remove obstacles, to manage and advance projects, tasks and overall workflow.

Introducing, developing and instituting various efficiency strategies and systems to ensure fluid operations in the fulfillment centre as well as in other key areas of service.

Outstanding Challenges and Solutions:

Initial significant backlog of invoice and related paperwork resulted in difficulties to reference or reconcile invoices as well as track other important paperwork;

Disorganized, unkempt storefront resulted in difficulty in locating and retrieving customer products upon pick-up; and

Lack of organization or storage system in warehouse area resulted in difficulty locating and retrieving products, causing undue fulfillment and delivery delays.

The solutions: Collaborated with management and staff to review and analyze each issue, then develop, propose, and institute comprehensive systems and solutions to ensure overall ease of internal functionality, filing and storage systems, and prompt customer service. All of which were adopted.

Materials Handler/ Inventory Clerk/ Receiver 2010-2013

Optelian Access Network (Ottawa)

Principal Responsibilities

Oversaw and managed- the inventory and central receiving in the Ottawa warehouse facilities and acted as main liaison to coordinate arrangements, and deliver accurate instructions to carrier representatives for shipping and delivery of materials. Oversaw procurement and storage of materials and equipment and parts.

Ensured quality customer service while consistently meeting deadlines. Communicated effectively with management and staff, and customers. Reviewed and analyzed storage space requirements to meet short- and long-term requirements.

Performed accurate data entry (into ERP system) of delivery receipts to facilitate financial tracking and reconciliation. Prepared work orders and various supporting documents, and subsequently maintained filing system to ensure easy reference and retrieval; and employed ERP and CRM systems to track (and utilize) resources, inventory and customer interactions.

EDUCATION

Post Secondary: Administrative Program/Secretarial Science – John Abbott College, Montreal - 1979

Secondary School: St. Thomas High School Pointe Claire, QB –1980

Updated – February 2018

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