TECHNICAL PROGRAM MANAGEMENT TECHNICAL PRODUCT MANAGEMENT IMPLEMENTATION Passion for data, analytics, and enterprise products Independently motivated, results-driven, and highly collaborative Information Technology (IT) Product Management and Project Management professional with 15+ years of global experience driving product vision, technology strategy, change management, and business development for successful enterprises. Natural leader with a talent for building and motivating high performance cross-functional teams. Exceptional interpersonal and communication skills, including the ability to cultivate strong client relationships and strategic partnerships as well as to engage with C-level executives and key stakeholders. Skilled at leading business transformation and setting up PMO and overseeing delivery of IT/software projects/programs and professional services.
Areas of Expertise:
Product Vision/Development Program/Portfolio Management Application Development
Product Roadmap PMO Setup Data Analysis/Reporting
Release Management Agile/Waterfall Methodologies Pre-Sales
Operations Management Client Engagement Solution Architecture
Team-Building/Leadership Business Intelligence Technology Strategy SELECTED HIGHLIGHTS
Streamlined program management (concurrent 10+ projects) process at IPG Mediabrands by implementing proper planning and improved requirements documentation resulting in reduced project execution time, reduced defects/issues, and improved predictability of project outcomes.
Restored critical relationships and retained two key, high-profile clients at IGEA in three months.
Successfully executed change management strategy with regard to E*TRADE Financial’s $25M development project and rollout of SaaS product. Completed project on-schedule and on-budget.
Rolled out Sparta Consulting’s Customer Online Solution (COS) product, part of the Sparta Utilities North America Solution (SUNAS) business technology suite, resulting in increased business from utility company clients.
Reduced costs by 10% at Infosys Technologies by implementing cost control strategies and distributing teams across multiple locations for projects.
Set up PMO for engagements of size 30+ with teams spread across multiple countries while working in Infosys Technologies and Exilant Consulting. Set up standards, processes and tools for PMO.
Collaborated with business team, client’s technology team, and implementation/support team to gather data, define processes, and educate all teams on metrics and key performance indicators for AMS (Managed services) SAP project. Delivered solutions in 4 months with immediate results, improving client satisfaction.
Senior Technical Program Manager 2015 – Present
IPG Mediabrands San Francisco, CA
Lead program management for big data and data intensive programs. Oversee portfolio and project planning of complex data intensive projects. Assess and manage risks to ensure smooth project execution. Support global rollout of a multiple enterprise analytics platform for Interpublic Group.
Managed rollout of internal web analytical products, including API calls to social and analytics platforms, including Facebook post/page insights, DCM Reporting, Twitter Gnip, etc. using AWS cloud and microservices architecture.
Managed rollout of data-landing program of audience measurement platform (profiling, TV, digital, and survey-related data) using S3 and Redshift in AWS. Manage portfolio of projects focused on reporting technologies such as Tableau
Managed global rollout of data-landing program of media spend worldwide
Defined processes for these programs under PMO focusing on operational excellence. Director - Product Management/Product Owner 2014
IGEA Software San Rafael, CA
Led post-sales implementation engagements to deploy and onboard IGEA Software’s cloud-based home healthcare platform for major clients in North America. Built metrics-driven processes, automated implementation, and onboarding processes. Defined product requirements. Interfaced with key clients, managed crisis scenarios, and developed/executed client retention strategy. Generated level-of-effort (LOE) estimates, staffing plans, hardware specifications, project costing, and pricing options.
Managed product team through product lifecycle of healthcare SaaS products.
Road-mapped and managed integration of telephony with healthcare SaaS products. Practice Manager/Product Owner 2011 – 2013
Sparta Consulting, Inc. Folsom, CA
Interfaced with clients’ senior managers and C-level executives to assess needs, manage escalation, and provide solutions. Presented status/executive reviews for multiple clients. Streamlined and stabilized application management services (AMS) engagement (based on Information Technology Infrastructure Library/ITIL) for SAP, Salesforce, web applications, ServiceNow (for Service Desk) for clients. Participated in SAP implementation projects and system integration with non-SAP applications/products. Participated in pre- sales activities, including preparing RFPs, developing marketing collateral, etc.
Acted as Scrum Master and product owner of SAP certified customer engagement web product for utilities vertical of Sparta Consulting.
Defined product vision, planned iterations/releases, planned sprint, road mapped product rollout, and collected Agile metrics (velocity, burn-charts, burn-reports, EVM) for customer engagement utility web product.
Managed program for Sales Compensation Oracle Ebiz application and played role of process champion to make CMM3 program auditable for client.
Involved in pre-sales activities.
Senior Project Manager 2008 – 2011
E*TRADE Financial Menlo Park, CA
Managed portfolio of projects for SaaS products (Web, J2EE platform) and on tablet devices (Android, iPhone) using hybrid Waterfall and Agile (Scrum) methodology. Played key role in infrastructure architecting, design reviews, test planning, and case reviews. Maintained internal/external communication, including reporting on historical team metrics, progress toward iteration and release goals, and team capacity. Managed change for mega-sized projects.
Managed $20M+ program for SaaS asset management platform rollout, “EquityEdge Online,” a key revenue and asset accumulation driver for E*Trade. Senior Technical Manager 2007 – 2008
Exilant Consulting pvt ltd Cupertino, CA
Oversaw technical delivery of business intelligence (BI) projects for clients. Defined and fine-tuned PMO
(project management office) processes. Engaged with clients’ senior managers and executives to assess needs, manage escalated matters, and develop solutions. Presented status reports and executive reviews. Participated in pre-sales activities.
Led technical team of 50+ for BI projects and CRM marketing tool (UNICA and Oracle 105G) for Fortune 10 client.
Set up PMO for delivery of projects of team of size 50+. Defined processes, metrics for the projects.
Responsible for setting up PMO, project management, reporting, and metrics collection for BI projects designed to reduce total cost of ownership (TCO) and continuous improvement projects for Fortune 10 client.
Involved in pre-sales activities.
Technical Manager 1999 – 2007
Infosys Technologies ltd Fremont, CA
Led teams in delivery of web projects (J2EE) for Fortune 500 enterprises. Led teams in implementing EDI projects and integrating with SAP ERP. Managed projects to deliver large-scale AMS (based on ITIL, COBIT framework) projects for clients in supply chain management. Led technical analysis, transformation, and M&A migration related projects. Oversaw technical analysis and led development teams in mainframe project. Participated in preparation of RFPs, SOWs, marketing collateral, and other pre-sales activities. Modeled metrics-driven business processes and process improvements, incorporated CMMI (capability maturity model integration) processes, and implemented Six Sigma techniques. Acted as Quality and Process Auditor for projects.
Managed implementation and led team in delivering CRM and Salesforce automation projects for Fortune 10 client.
Improved productivity by 20% via continuous improvement and quality improvements as a result of implementing Six Sigma techniques, including metrics collection.
Set up PMO for delivery of projects of team of size 30+ spread in multiple countries.
Involved in pre-sales activities.
Programming languages Platforms & Databases Project management Project management Tools
J2EE AWS Agile (Scrum, Kanban) Jira,Jira Portfolio
Python SaaS Waterfall & Hybrid MS project
Jquery, HTML,CSS Mainframe OS/390 Spiral Rally, Clarity, HP QC
SQL Oracle 10G Six sigma WIKI (confluence)
SAP ABAP, PI Redshift
EDUCATION PROFESSIONAL DEVELOPMENT
Carnegie Mellon University Pittsburgh, PA 2010
Master of Science – Software Management
Xavier Institute of Management Bhubaneswar, India 1999 Master of Business Administration – Finance and Systems National Institute of Technology (NIT) Rourkela, India 1993 Bachelor of Engineering – Mechanical Engineering
Project Management Professional (PMP)
Certified Scrum Master (CSM)
APICS Certified – Basics of Supply Chain Management