Customer Service General

Lally Jean Ceron

+63-920******* *********.*****@*****.***

Blk 338 - Lot 3, Tulip St., Pembo, Makati City

Experience

** ***** ** ***** **********

April 2016 to

February

Nowcom Global Services

Industry Financial

Specialization Billing, Payments, Collections

Role Customer Service

Position Level Spanish bilingual customer service

Nov 2013 - Dec

2015

(1 years 10 months )

Ingram Micro Phils.

Industry Logistics

Specialization Processing returns of orders

Role Customer Service - General

Position Level Customer Service Specialist

May 2011 - Aug 2013

(2 years 3 months )

Cybernet Slash Support

Industry Call Center / IT-Enabled Services / BPO

Specialization Billing, Technical Issues

Role Customer Service - General

Position Level Customer Service Associate

October 2009 - March

2011 Telus International Philippines Inc.,

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service - General

Position Level 1-4 Years Experienced Employee

May 2007 - Sep 2009

(2 years 4 months )

ePLDT Ventus (Parlance System Inc.,)

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service - General

Position Level 1-4 Years Experienced Employee

Education

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2013 Instituto Cervantes

Short Course Certificate in Linguistics/Languages Philippines Major

Spanish

2017 Maquillage Professionel Makeup Artistry

Major

Personal Makeup, High Fashion, and Photography Makeup 2002 - 2004

Universida

d de Sta

Isabel

Bachelor of Science in Nursing

Languages

Filipino

English

Spanish

Reference

Ana Lourdes Tugab

Former colleague 095********

Andrea Ducay Supervisor

Janessa Cabrera Friend / Colleague 092********

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