Manager Management

TONYA L. FORD

**** ********* ****** *****: (412-***-*****

Pittsburgh, PA 15120 Email: *********@*****.***

CORE COMPETENCIES

Claims Processing

Database Management

Communications

Crisis Management

Leadership

Patient Billing

EDUCATION

Bachelor of Science in Law Enforcement/Criminal Justice, Point Park University

Pittsburgh, Pennsylvania Graduated Summa Cum Laude

Act 120 Municipal Police Officer Certification, Pittsburgh, Pennsylvania

Accounting Diploma, Bradford School of Business, Pittsburgh, Pennsylvania

PROFESSIONAL CERTIFICATIONS

FEMA National Incident Management Systems

FBI-Leeda Executive Leadership Training

CPR/First Aid Instructor (American Red Cross, American Heart Association)

PROFESSIONAL EXPERIENCE

A&S Data Management Company April 2014-Present

Medical Claims/Case Manager

Verified proof of insurance for patients. Worked directly with insurance companies to ensure the timely processing of patient claims. Assessed and appealed unpaid and denied patient claims. Assessed patient needs and deployed crisis management resources when applicable. Maintained data compliance in accordance to HIPPA privacy laws.

Selected Achievements

Coding and billing of patient medical claims

Managed patient records management systems.

Ensured data compliance to provide users with a safe and reliable platform.

Using coded data to produce and submit claims to insurance companies.

Working directly with the insurance company, healthcare providers, and patient to get claims processed and paid.

Reviewing and appealing unpaid and denied claims.

Verified patients’ insurance coverage.

Collected and processed patient data while maintaining all applicable laws.

TONYA L. FORD

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4561 Armorhill Avenue Phone: (412-***-*****

Pittsburgh, PA 15120 Email: *********@*****.***

Rhino Security Services July 2016 – Present

Assistant Vice President

Security consultant for Rhino Security housing communities. I have over 20 years of experience with the City of Pittsburgh Public Safety Department serving communities as a Patrol Officer. I provide oversight, direction, and supervision of all matters related to safety and security. I have partnered with many community agencies during my career, including grassroots organizations during my tenure building relationships. I have experience in community policing and have volunteered for many years with at risk youth who have suffered from anxiety and depression.

City of Pittsburgh Bureau of Police Retired

Patrol /Administrative Officer January 2001–2016

Communicated daily reports and created summaries of event reports from all zones in the City of Pittsburgh. Maintained detailed records of violent crimes or events of a serious nature and forwarded them to the Operations Chief. Organized and compiled crime statistics to prepare the Compstat and Compstar reports (Computerized Statistical Tracking and Assessment Reports.)

Assigned as a Community Case Manager for the Youth Programs Unit which includes officers who instruct crime prevention education programs: DARE, GREAT, Junior Police Academy.

Schedule and coordinated three summer camps programs. Counseled at risk students to create self-sufficiency plans to ensure life goals were implemented. Coordinated programming and services with community service providers for families with incarcerated parents. Worked to remove barriers between the police and communities we served.

Assisted in creating all correspondence for the Office of the Chief. Attend meetings as assigned by the Chief of Police. Provided information to the public, answered questions related to parking variances and citizen concerns. Reviewed parking variances, checked for permits and ensured metered compliance. Contacted commanders to deploy officers to monitor and enforce. Collaboratively worked with city departments within the Pittsburgh Parking authority and Public Works to create parking variances.

Created the Officer Safety Committee to address officer’s safety and equipment concerns. Coordinated and scheduled officers for the testing of equipment. Coordinated and facilitated yearly police officer job transfers and assignment changes per the Fraternal Order of Police contract.

Selected Achievements

Partnered with community agencies to provide resource and referrals to city of Pittsburgh residents

Creator of the Community Technical Investigative and Preparedness Squad (CTIPS) this unit reported directly to the Chief of Police

Founding member of the Pittsburgh Police Foundation

Coordinated the (EOD Bomb Squad) and the Rapid Emergency Deployment (RED) Team, which are specialty trained that are deployed for acts of civil disobedience

Safety Officer during the 2009 Pittsburgh G-20 Summit

Conducted an inventory of 900+ department to ensure that all PBP personnel had proper PPE (Personal Protection Equipment) prior to G20

Developing a Safety Operation Plan for the G-20 Summit

Assisted with the development of queries and data bases to improve reporting for the Operations Branch

REFERENCES FURNISHED UPON REQUEST

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