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Customer Service Supply Chain

Tampa, FL
March 14, 2018

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Misleine Rodrigues da Silva


Results-oriented Supply Chain professional with over seven years of experience in customer service across various industries. Seeking to take next career step with a respected organization dedicated to delivering world-class service and enhancing customer satisfaction.

Skills & Expertise

Excellent time management skills

Effective problem solver


Inventory control

Exceptional interpersonal communication

SAP and ERP system knowledge

Microsoft Office and Google docs

Professional Experience

PGS USA LLC New Orleans, LA

Contractor (July 2017 – February 2018)

• Worked remotely for PGS USA LLC

• Trained on traffic duties, assisted and troubleshooted supply chain questions that may arise from team members

• Created processes, procedures and SOP for warehouses to maximize customer satisfaction and minimize cost

Traffic Supervisor (January 2017 – July 2017)

• Assisted clients with the expediting of incoming and outgoing shipments

• Provided superior customer service to clients, which entails acting as a liaison between the customer, carrier, and consignee on loads

• Provided support and supervision of traffic team’s workload

• Created procedures for logistics management to optimize workflow and minimize cost


Rail Operations Manager (August 2012 – January 2017)

• Managed the Rail Operations for TCIP, indirect responsible for Customer service representatives and support staff

• Ensure the safe, effective, high quality operation of all Rail Operations for TCIP

• Implemented, controlled and adapted Rail Operations systems and processes

• Managed the CSR staff to ensure effective execution of goals and tasks

• Maintained proper allocation and schedule of railcars

• Updated customers on all rail related operations

• Maintained accurate data entry and analysis of all rail related activities

• Controlled railcar flow with customers, overall schedule and New Orleans Public Belt


Senior Account Executive (September 2010 – July 2012)

International marketing, contacting companies worldwide to offer Alexander & Hamilton’s business services. Pre-collection services, traditional debt recovery services, investigative credit services, and consulting services

Provided superior customer service to clients which entails acting as a liaison between the customer and other internal departments

Implemented marketing strategies in order to further diversify the manner in which Alexander & Hamilton interfaces with its existing and potential clients


Planning and Logistics Coordinator (September 2004 – February 2008)

Managed the supply chain and production of Natura’s line of products (approximately 400 items) in Latin America as well as other products for export to France

Guaranteed the availability of products when demand would exceed supply

Worked closely with Natura’s International Operations Department in France to coordinate international deliveries and create monthly shipping schedules that would meet delivery deadlines and minimize international shipping costs

Ensured adequate planning of raw material and packaging on SAP and ERP/MRP

Analyzed regional sales tendencies, seller participation, customer service levels, accuracy of sales forecasts, inventory levels, discontinuation indicators and performance reports

UNILEVER Sao Paulo, Brazil

Planning Coordinator (August 2001 – September 2004)

Coordinated supply chain and production for 3 sites (Vinhedo, Curado, and Terceiros) that produced items for sale in Brazil and throughout Latin America

Managed product stocks to coincide with releases and re-releases of products.

Ensured that final products were in line with promotional materials

Planned monthly meetings with strategic suppliers and purchasers to discuss shipping dates, deliveries, and production minimums, according to sales forecasts

Ensure reliable inventory levels of finished products, raw material, packaging and bulks


M.A. Industrial Administration, University of Sao Paulo -USP – Fundação Vanzoline

B.A. Business Administration, Interlagos Education and Culture College (FINTEC)

Languages: English, Portuguese and Spanish

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