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Customer Service, Sales, Clerical, Administrative. People person.

Los Angeles, CA
March 17, 2018

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Laurie Munz

**** *. *** ******* ***

Los Angeles, California, 90027



MUNZSTUFF LLC, Richmond, Virginia

Owner, Jan 2015 – Dec 2017

Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

Purchase new or used items from online or physical sources for resale via retail or auction Web site.

Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

Devise, select, or purchase domain name and web address.

Initiate online auctions through auction hosting sites or auction management software.

Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.

Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

Cancel orders based on customer requests or inventory or delivery problems.

Determine and set product prices.

Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.

Order or purchase merchandise to maintain optimal inventory levels.

Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.

Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

Determine location for product listings to maximize exposure to online traffic.

Calculate purchase subtotals, taxes, and shipping costs for submission to customers.


Dental Assistant, Feb 2004 – Dec 2014

Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.

Expose dental diagnostic x-rays.

Record treatment information in patient records.

Provide postoperative instructions prescribed by dentist.

Assist dentist in management of medical or dental emergencies.

Take and record medical and dental histories and vital signs of patients.

Order and monitor dental supplies and equipment inventory.

Clean and polish removable appliances.

Make preliminary impressions for study casts and occlusal registrations for mounting study casts.

Pour, trim, and polish study casts.

Partner, Feb 2004 – Dec 2014

Assisted with Seminars to educate people on our services.Wrote up Post descriptions and duties.Compiled those write ups into individual binders for staff to refer to.Created television commercials for the Marketing of our Practice.Assisted in the creation of other Marketing materials: Magazine and Brochures.Collaborated with the business owner on ways to expand the Practice.Collaborated with the business owner on other ways of marketing to the public.Used good communication to improve relations with clients and to smooth upsets with Patients.Brainstormed ideas of how to increase the volume of people coming through our door in order to increase income.Helped to streamline the system in order to increase efficiency and particle flow in order to increase income.Trained staff.

FOUNDING CHURCH OF SCIENTOLOGY, Washington, District of Columbia

Receptionist, Sep 1995 – Jan 2004

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Complete forms in accordance with company procedures.

Make copies of correspondence or other printed material.

Mail newsletters, promotional material, or other information.

Order and dispense supplies.

Supervise other clerical staff and provide training and orientation to new staff.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Provide services to customers, such as order placement or account information.

Conduct searches to find needed information, using such sources as the Internet.

Compose, type, and distribute meeting notes, routine correspondence, and reports.


Purchase Line High School, Commodore, Pennsylvania

High School Diploma, Jun 1988


In 1992 I was trained as a Nurses Aide. I was employed as a Nurses Aide for about 3 years.

Starting in 2015:Studied a course on how to create a White Label Product to sell on some training on how to do Retail Arbitrage on up on how create a Wholesale business on a program on how to use the Shopify platform. I've done a lot of study but have not yet managed to break through and achieve online success.

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