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Customer Service Manager

Location:
Bluffdale, UT
Salary:
40000+
Posted:
March 16, 2018

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Resume:

James L. Harding

*** **** ** *****

American Fork, UT 84003

ac4t5y@r.postjobfree.com

801-***-****

WORK HISTORY

Sept 2013 - Present

STORE MANAGER

Nebraska Book Company/Follett Higher Education - Taylorsville, UT

Improved customer service, problem resolution and drove sales

Ordered, invoiced, received, and determined stock levels of all inventory

Worked directly with vendors and manufacturers

Reviewed social media sites for local business and placed advertisements in various channels

Supervised recruiting, orientation, training, and HR paperwork and files

Travelled to provide store assistance out of state

Transitioned store after corporate purchase to new company operations, policies and procedures

Nov 2012 - August 2013

OPERATIONS ASSISTANT MANAGER

Gordmans American Fork, UT

Managed operations for opening a new multi-million big box store

Oversaw hiring, orientation, and HR paperwork and files

Accountable for guest experience, problem resolution, and shift management

Supervised Front End operations and staffing

Oversaw Stockroom operations and staffing

Worked closely with various corporate office contacts

Assisted in training and development of entire new store associate team

Accountable for facilities maintenance

April 2012 - Relocated to the United States

May 2011 – Mar 2012

GENERAL MANAGER

Indigo Books & Music Calgary, AB

Given accountability for results and performance of big box retail outlet with multi- million dollar volume

Ensured peak team performance to generate high level customer service and sales

Supervised implementation of new sales model and new on-boarding procedures

Created a positive workplace through staff motivation and solid HR practices

Reviewed PNL statements to adjust controllables such as labor and supplies

Responsible for customer experience, including complaint resolution

Coordinated with home office departments and regional management to ensure execution of goals

Trained junior leadership team members in many duties and skills June 2003 – May 2011

CUSTOMER EXPERIENCE MANAGER

Indigo Books & Music Calgary, AB

• Successfully built and trained a department team from the ground up which led the region in sales for years

• Assisted store manager in department redesign and rebuild

• Generated department growth unique within our sales region

• Accountable for the hiring process for majority of our hourly employees

• Transferred to the highest volume branch to help correct operational challenges

• Responsible for a large amount of store operations including cash & stock

• Oversaw receiving and tracking of incoming & outgoing stock including error investigation

• Worked with outside company to complete storewide inventory

• Effectively coached and supervised upwards of 15-20 staff on any given shift

• Wrote and delivered motivating performance reviews

• Ensured correct placement of stock to plan or to take advantage of “buzz”

• Planned and executed numerous public events, including Harry Potter book launches EDUCATION

May 2005 ASSOCIATES DEGREE

MT. ROYAL COLLEGE Calgary, AB

Business Administration - Human Resource Management Coursework included

• Employee Selection/Recruitment • Business Communications

• Business Law • Compensation and Benefits

• Labor Relations • Organizational Behavior

• Marketing •Accounting

• Training and Development • Computing - Business

• Business Administration • Management and HR Management



Contact this candidate