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Customer Service Data Entry

Forest Park, GA
March 16, 2018

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**** ***** **** ****

Stockbridge, GA. *****

Elyse Nunnally

Objective- To utilize my customer service skills, problem resolution and time management skills in a fast pace work environment.

Skills and Abilities

Excellent communication skills both verbal/written. Multitasking

Detail oriented and Time management skills

Excellent listening/comprehension skills

Problem resolution skills

Proficient in MS Office

Data entry, 10 key and all office equipment



6/2015- Present

● Using an RF Unit I scan packages from a conveyor belt to a designated pallet location. Building up the pallet with packages emphasizing pallet quality and specific height regulations.Once this is completed l close the pallet and location wrap pallet and pull pallet for shipping location. After completing these requirements the process begins again by opening designated pallet location again. Kohl's Department Store

8/2011 - Present

● Greeting all customers entering store and giving directions to various departments within the store.

● Handling merchandise transactions with customers purchasing items and accepting cash/checks, credit/debit and gift cards/coupons as forms of payment.

● Bagging all merchandise and giving receipts for all transactions.

● Soliciting for store credit card/email

● Tracking cash in register for overage and calling for pickups. DSI Solutions, Inc.


● Communicate with customers over the phone to schedule appointments for associates to do in-home presentation of company products.

● Communicate with customers over the phone to gain referrals of friend/family for new business.

● Communicate with customers over the phone to do Market Research to gain new business.

● Reschedule customer appointments

American Kidney Services


● Communicate with customers over phone using phone list from company requesting donations of clothing and a variety of household items.

● Communicate with customers all information to establish pickups verifying address and date were understood.

● Confirmation calls on the night before pickups.

● Mail in driver pick-up information

O'REILLY Auto Distribution Center

11/2006 - 5/2009

● Communicate with applicants regarding available positions and answered questions regarding tje hiring process.

● Administered Pre Employment Tests of selected applicants and graded tests for supervisor to begin interview process.

● Input all employee training into database.

● Maintained employee/ miscellaneous filing system

● Ordered employee uniforms and handled any discrepancies.

● Prepared and maintained new hire packets.

● Operated all types of office equipment and typed correspondence.a

● Worked on special projects

Express Employment Service

11/ 2 005-11/2006

● Accepted a variety of clerical positions handling a variety of work at different companies.

● Data Entry

● Receptionist answering Multi Line phone systems.

● Clerk/Typist and filing

● Cashier

Fulton County Water/Sewer


● Discussed customer accounts regarding billing information over phone.

● Explained in detail billing rates for water/sewer consumption

● Updated customer information in database

● Researched and resolved billing issues

● Discussed payment options

● Input all customer communication into database

Massey Business College


Therrell High School


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