QUALITY ASSURANCE (QA) ENGINEER
QA specialist with 9 years of experience performing acceptance, functional, integration, regression and platform, on web applications with solid understanding of SDLC and STLC. Talented problem solver and log files checker. Uses software testing skills and quality assurance expertise to consistently deliver high-quality software products that are in compliance with company standards.
Quality Assurance • Test Plans • Test Cases • Compliance • Scripts • Software Development Life Cycle (SDLC) • Software Test Life Cycle (STLC) • Scripts •
Web/Mobile Applications • Technical Support • Reviews/Reports • Process Improvement
System Improvement • Structured Query Language (SQL) • Project Management
Automation & Virtualization
ICONSTITUENT, LLC (software company) Washington, DC
Quality Assurance Engineer 2008–Present
Responsible for functional, end to end, regression, integration and acceptance testing on web applications; flagship products of the company used by U.S Congress and Local governments.
Responsible for the Interoperability testing between the company products and with third party software.
Review and analyze Functional Requirement Documents (FRD) for each iteration.
Prepare Requirements Traceability Matrix (RTM) based on the FRD to ensure 100% QA coverage.
Create Test Plan, Test Matrix and Test Cases documentation based on functional requirements.
Conduct manual functional testing based on the RTM, ensuring that all Business Requirements are covered with adequate depth testing.
Identify, classify, document and track discovered defects and production incidents with detailed reproducible steps and screenshots in an ALM software suite.
Work directly with development team to help quickly reproduce defects.
Work with users to support User Acceptance Testing (UAT) efforts. Document and report UAT results.
Participate and assist in Agile Methodologies (SCRUM) daily stand-ups, sprint planning, sprint reviews, backlog grooming, retrospective and any other required project meeting.
Design and prepare test data, executing assigned tasks in harmony with schedules.
Execute SQL queries to verify, analyze and cross-check data in and between applications.
Train team members, educating them on new product features.
Compile QA test outcomes, providing summary reports to upper management.
Giancarlo Regal, Page 2
Produce comprehensive software release documentation and training for support staff.
BANK OF AMERICA Arlington, VA
Personal Banker, Consumer Banking Department 2006–2008
Leveraged Bank of America’s customer leads and other lead generation techniques (e.g., referrals, community outreach) to identify new prospects and cross-selling opportunities with current clients.
Conducted discussions with prospects to understand background and identify needs; clearly communicate potential solutions.
Conducted outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch.
Executed integrated sales, relationship, and credit strategies that are aligned with the branch's and region business plan.
Cultivated partnerships with segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors) to obtain and provide appropriately qualified referrals; meet periodically with segment partners to review goals, discuss strategies, and solicit feedback and coaching.
Took ownership of the client experience including on-boarding and resolve service issues as appropriate through follow-up from self and other Bank of America resources following client transactions. Understood and consistently adhered to all operational controls to ensure the safety and security of client and bank assets; completed required regulatory/compliance training.
Provided Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
EDUCATION AND TRAINING
Bachelor of Science in Industrial Engineering, Universidad de Lima, Peru
Automation Testing, George Mason University, Fairfax, VA
Quality Assurance Testing, George Mason University, Fairfax, VA
Technical Skills: Java; Typescript; SQL; PostgreSQL; Microsoft Access, Project, Visio, and Office Suite (Word, PowerPoint, Excel, and Outlook); Eclipse; Windows (Windows 10, Windows 8, and Windows 7); Mac OS X, OS Sierra and OS High Sierra; HTML; XML; Protractor; Selenium IDE; and Visual Studio Code
Languages: Bilingual in Spanish and English.