Manager Project

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Linux Red Hat Cent OS Windows Oracle/MySQL Checkpoint JIRA Cloud VMWare

SVN / CVS DNS Shell Scripting Security Firewalls LDAP Xymon ( Hobbit ) & Nagios Oracle RAC & Data Guard Chef JBoss SSL Certificates IPSec VPNs Tomcat Apache SUBBARAO PUNNAMARAJU

Sr. IT Opera ons Manager / Program Manager

+1-617-***-**** ***********@*****.***

www.linkedin.com/in/subbarao-punnama

raju-a1bb251

Shrewsbury, MA

SUMMARY

A multi talented, results oriented and passionate leader that has broad experience across spectrum of technologies like Release Management, Program Management,Security, Infrastructure, Databases etc. Responsible for end to end transformation of solutions that have driven agility and significant savings. Have led and delivered multi-million $ programs that have delivered tremendous value for the customers. Also engaged in customer conversations from inception to solution deployment and significant savings from planning,design, build, deployment, Support and operations.

Key Capabilities:

- Delivered solutions through Iterative / Agile methodologies.

- Rich experience in Analytical / Problem Solving techniques

- Well versed in Global Delivery Management

- Hands on experience with Oracle Database install, manage, backup, recovery, HA planning, implementation that include Data Guard and RAC solutions.

- Hands on experience on Checkpoint Firewall – Setup,Manage and maintain several IPSec Site-to-Site VPNs.

- Worked closely with software engineering team to build,deploy and manage systems.

- Work closely with Product/Project Management Teams to define SOW and SLA definitions.

- Pre-Sales Support during BOM definition, RFQ process.

- Vendor Management

- Manage Several Customer Projects – plan and recommend best practices that include High Availability ( HA ) and Disaster Recovery ( DR ) to achieve 100% customer satisfaction.

- Manage and worked with multi-time zone, multi-cultural, geographically dispersed teams ensuring quality, schedule & efficiency commitments.

TECHNOLOGIES

So ware Tools / Pla orm

EDUCATION

Bachelor’s Degree in Engineering (Electronics & Communica ons Engineering) Andhra University, India

r 2012 - 2017 +

r 2002 - 2012 +

r 2001 - 2002 +

r 1989 - 2001 +

PROFESSIONAL EXPERIENCE

Manager-IT Opera ons / Delivery Manager / Program Manager, Oberthur Technologies

Waltham, MA

As a Manager-IT Operations / Program Manager

Led & Manage service availability and support, ensuring target up time for critical applications and service delivery in an offshore-onsite model, as per the SLA commitments of customer Agreements. Reduced annual hardware maintenance contract costs 40% by consolidating multiple contracts and negotiating a single, unified plan.

Led the corporate-wide projects and personally directed all system software and hardware upgrades and audits that resulted in full and timely compliance with no interruption of service. Data Center Migration - complex relocation of Prod IT infrastructure and Dev/QA migration to cloud ( AWS ) and other data centers.

Manage client engagements, service delivery in the areas of IT infrastructure, applications deployment and maintenance for global telecom, financial customers.

Successfully led the IT-Operations and Technical Support teams to provide 24/7/365 support to all customer deployments that helped company to win several new projects around the globe and renew contracts. Mentored team members across US / UAE and India enhancing the delivery for the projects. Manager- IT Infrastructure / Delivery Manager, MoreMagic Solu ons Newton, MA & Waltham, MA

As a Manager- IT Infrastructure & Delivery Manager Led IT Projects, setup/manage all Dev/QA Infrastructure, worked closely with all Development Managers to help deliver all releases timely.

Vendor Management and review and approve all technical support contracts, renewals. Mentor and manage teams in architecting and implementing IT Solutions in the areas of: o Planning, Installation, configuration, verification of highly available, scalable and dynamic Systems. Data Centers shortlist and manage all production / pre-prod deployments hosted out of data centers. Managed 5 Member Team, including consultants towards 24/7 IT-Operations Support for 10+ production deployments, motivate team, define team member’s objectives and conduct performance reviews. Configure, Manage and Maintain around 50+ IPSec VPNs towards 3rd Party integrations using - Checkpoint HA Cluster. Successfully Installed, Managed and Maintained 15+ Production Oracle Database Instances, with RAC, Data Guard implementations.

Led the successful implementation and delivery of a geo-redundant prepaid recharge solution for Cable & Wireless. Successfully managed and maintained several Global clients like: TSTT ( Trinidad ), Solomon Telekom ( Solomon Islands ), Roshan ( Afghanistan ), Etisalat ( UAE ), Bluesky Communications ( American Samoa Islands ), ParkByPhone ( Ireland ), Lyca ( UK

), Canal+ ( France, Africa ), Vimplecom ( Ukraine, Kazakhstan) to name a few. Oracle DBA and WebLogic Administrator, eMIS

Morrisville, NC

As a Oracle DBA,

Supported the Development and QA Teams related to Databases activities., including manage,monitor and backup & recovery. Deployed the Libertis, the Telecom Billing Solution Application at clients’ site successfully. Unix Administrator / Oracle DBA

Hyderabad, Vizag, India & Redwood City, CA, USA

Worked at offshore locations and client locations. System Administration / Unix Administration / Customer Support Oracle DBA tasks include installation, maintenance, monitor and backup & recovery activities .

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