Lisa Canty

** ******** **** ******

Albany, New York 12205

518-***-****

Cell 518-***-****

ac4t4q@r.postjobfree.com

Credentials Credentials include strong internal and external customer relations, patience, excellent telephone, typing and organizational skills, multi-tasking, detail oriented and excellent knowledge of computers and multiple software applications.

Experience St. Peter’s Health Partners Medical Associates

Albany, New York

Title: Administrative Assistant

2016-2017

Provide administrative support to the Chief Medical Officer, Quality Department, Education Department and Human Resources Department. Maintained multiple calendars in Outlook and set up meetings with committees, directors, physicians, etc. Acted as Patient Relations Representative for multiple practices handling complaints and grievances by following up with patients and practice managers and directors for appropriate outcomes, send correspondence as necessary to close the loop on patient satisfaction. Upkeep of Chief Medical Officer and Director credit cards, allocating and tracking of receipts. Set up meetings and conference calls, type agendas and complete meeting minutes for multiple meetings as well as send catering and housekeeping requests for appropriate set up. Run reports as necessary. Keep track of new hires by completing new orientation schedules and packets. Super user for Press Ganey, survey system. Send out communications to providers, office managers and directors. Make travel arrangements for consultants and senior leadership. Create and maintain spreadsheets and charts. Maintain confidentially in accordance with HIPPA laws.

St. Peter’s Hospital

Albany, New York

Title: Sr. Secretary, Case Management Department

2010-2016

Provide secretarial support for Case Management (including Utilization Management and Social Work), Clinical Care Coordination (Discharge Planning) and the CHOICES Program (Elder Care Consulting Program). Professionally greet and direct visitors, co-workers and community providers. Answer and refer telephone calls to appropriate staff. Demonstrate flexibility to meet fluctuating department demands. Deliver incoming and interoffice correspondence. Order office supplies and provide equipment maintenance. Log all IT requests as needed. Type and format all correspondence, reports, flowcharts and presentations, etc., utilizing a variety of computer applications. Maintain electronic and hard copy filing systems, as well as spreadsheets. Process invoices and check requests and reconcile department P-Card, process mileage reports and reimburse for petty cash. Preform comprehensive orientation for incoming department staff, issue new hires electronic devices including laptops, smartphones, etc., request new access to hospital wide programs. Send catering and housekeeping requests for appropriate meetings. Provide support to department leadership by maintaining outlook calendars, setting up meetings, provide data for meetings, book conference rooms, set up AV equipment, create meeting agendas and take meeting minutes. Make travel arrangements for senior staff. Work with Patient Access on high dollar cases, with needed research and attend weekly conference calls. Back up the Utilization Management Program Liaison by completing insurance LAD report and insurance logs and help with initial, concurrent and retrospective clinical requests as needed. Aggregate and delegate review tasks for UM RN staff. Produce requested materials for the NYS QIO for both Medicare and Medicaid. System administrator for primary hospital documentation software for all of St. Peter’s Health Partners and system administrator for primary telephone recording and fax software system. Maintain confidentially in accordance with HIPPA laws.

Emblem Health

Albany, New York

Title: Authorization Specialist/Utilization Management Department

2008-2010

Set up Medicare, government programs and commercial lines of business in-patient, out-patient and durable medical equipment cases based on provider telephone and fax requests. Attach clinical reviews to cases for nurse review. Answer call center queue line calls assisting members and providers with status and set up of authorizations and appeals. Fax out for initial and updated clinical reviews and call for discharge dates on in-patient cases for 30 facilities as well as approving or denying those cases based on the nurse review and sending appropriate letters. Set up new cases and update authorization requests from Claims and Appeals. Fulfill requests for clinical criteria policies for current and prospective members. Review commercial and government program denial letters and task for mailing preparation. Coordinate with vendors and set up on-site clinical continuing education programs. Create meeting agenda’s and take minutes for monthly department staff meetings. General office duties include copying, faxing, interoffice mail, scanning PDF documents, scanning clinical and other duties assigned by management.

Capital District Physicians Health Plan, Inc.

Albany, New York

Title: Office Assistant/SSR/Provider Services Department

2004-2008

Prepare all incoming provider appeal correspondence on a daily deadline by identifying denial reasons and reviewing claims and documentation. Prepare correspondence for archiving to an outside storage facility on a weekly basis. Create outgoing correspondence to providers. Retrieve unreadable documents on a needed basis for department representatives as well as creating requests to have documents removed from incorrect system folders. Run requested reports for providers and scan them for future reference. Complete Avaya telephone reports on a daily, weekly and monthly basis and complete correspondence reports for management distribution and research purposes. Create meeting agenda’s and take minutes for monthly department staff meetings as well as schedule meetings and interviews for open positions and keep track of management calendars. Order, maintain and distribute office supplies. General office duties include filing, faxing, photocopying, data entry and other tasks assigned by management.

New York State Restaurant Association, Inc.

Albany, New York

Title: Administrative Assistant

2000-2003

General office duties include answering telephone calls, opening mail, copying, filing, faxing, data entry, scheduling conference calls, weekly staff meeting minutes, board meeting memos and general correspondence. Maintained board of director’s database in Microsoft Access, completed all in-house mailings up to 3,500 pieces, and arranged all travel accommodations for President and CEO as well as other staff members. Set up, organized and conducted registration for training seminars and communicated with association members and board of directors on a daily basis. Organized and executed the entire relocation of the corporate office.

Kiddie Academy Childcare Learning Center

Albany, New York

Title: Secretary

1999-2000

General office duties including answering telephone calls, faxing, copying, filing and organizing files, bank deposits, and updating account information on a daily basis.

Albany Marriott Hotel

Albany, New York

Title: Front Desk Clerk

Guest services, switchboard (PBX), faxing, copying, check-in and check-out.

Albany Thruway Courtyard by Marriott

Albany, New York

Title: Night Auditor

Posted to accounts, balanced all monies for all shifts, data entry, computer backup, switchboard, reservations and overall customer service.

Education Hudson Valley Community College

Troy, New York

AAS Degree in Business Marketing

Courses completed include Principles in Marketing, Accounting I and II, Business Communications, Organizational Management and General Education Courses.

Guilderland Central High School

Guilderland, New York

Diploma, with Honors

References Available upon request

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