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Customer Service Technical Support

Greenville, SC
March 16, 2018

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Lacretia Clinkscales

PO Box ****

Greenville, SC 29606



**,*** *****-******* **** entry

Customer Service Skills

Proficient in Microsoft Office


Information Technical Support

Collections & Recovery


Alorica Greenville, SC

Home Appliance Specialist 10/2017 to Present

Answer calls for Samsung Electronics using a multi-line telephone system

Assist customers with service repair tickets, locating authorize service center, warranty information, online orders, refunds and exchanges, recall repairs

Provide trouble-shooting steps to help customer resolve issues with home appliances such as refrigerators, washers, dryers, ranges, microwaves and vacuum cleaners

Maintain records and update customers information as necessary

TD Bank Greenville, SC

Banking Specialist 07/2013 to 04/2017

Answered 60-80 calls using Finesse telephone system

Assisted customers with routine account related request such as: account balance, deposits, service charges, fund transfers, stop payments and debit card issues

Educated customers on additional products and services based on customer need

Awarded league of excellence for Q1, Q3 of 2015 and won annual trip

Perceptis Greenville, SC

Help Desk Analyst 07/2012 to 02/2013

Answered incoming calls for Blackboard using multi-line telephone system

Executed daily operations of faxing, filing and processing applications for financial aid, admissions and new student enrollment

Provided technical support for blackboard and other learning management systems such as: password reset, account login and course schedule updates

Assisted students with account information for financial aid, registration and admissions


Greenville Technical College Greenville, SC

Administrative Office Technology 12/2013

Medical Clerical Certificate

Career Readiness Certificate Greenville, SC


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