Customer Service Technical Support
Resume:
Lacretia Clinkscales
PO Box ****
Greenville, SC 29606
************@*******.***
Skills
**,*** *****-******* **** entry
Customer Service Skills
Proficient in Microsoft Office
Management
Information Technical Support
Collections & Recovery
Experience
Alorica Greenville, SC
Home Appliance Specialist 10/2017 to Present
Answer calls for Samsung Electronics using a multi-line telephone system
Assist customers with service repair tickets, locating authorize service center, warranty information, online orders, refunds and exchanges, recall repairs
Provide trouble-shooting steps to help customer resolve issues with home appliances such as refrigerators, washers, dryers, ranges, microwaves and vacuum cleaners
Maintain records and update customers information as necessary
TD Bank Greenville, SC
Banking Specialist 07/2013 to 04/2017
Answered 60-80 calls using Finesse telephone system
Assisted customers with routine account related request such as: account balance, deposits, service charges, fund transfers, stop payments and debit card issues
Educated customers on additional products and services based on customer need
Awarded league of excellence for Q1, Q3 of 2015 and won annual trip
Perceptis Greenville, SC
Help Desk Analyst 07/2012 to 02/2013
Answered incoming calls for Blackboard using multi-line telephone system
Executed daily operations of faxing, filing and processing applications for financial aid, admissions and new student enrollment
Provided technical support for blackboard and other learning management systems such as: password reset, account login and course schedule updates
Assisted students with account information for financial aid, registration and admissions
Education
Greenville Technical College Greenville, SC
Administrative Office Technology 12/2013
Medical Clerical Certificate
Career Readiness Certificate Greenville, SC
04/2014
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