Robin Robinson (Society of Human Resource Member)

Phone: 267-***-**** Email: ac4t3e@r.postjobfree.com

Address: 100B Freehold Circle, Goose Creek, SC 29445

Summary of Qualifications

Innovative, enthusiastic, and goal-oriented leader with 8 years of successful talent acquisition, training, and quality assurance experience. Adept at training and developing staff, diffusing escalated situations, recommending solutions to improve processes, and implementing effective training programs to improve personnel productivity. Solid analytical, communication, interpersonal, leadership, and problem-solving skills. Currently seeking a position in Human Resources which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

Staff Training/Development

Drive for Results

Conflict/Issue Resolution

Compliance Execution

Team Building/Leadership

Recruiting/Interviewing

Employee Mediation

Meeting Coordination

Performance Evaluation

New Hire Orientation

Policy & Procedure Enforcement

Professional Profile

FedEx Charleston, SC 2016-Present

General Manager

Responsibilities included but not limited to talent acquisition, staffing, employment processing, compensation, health and welfare benefits, records management, training and development, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations. Educates and advises employees on health plans, voluntary benefits, and 401(k) plans. Responsible for payroll for all employees. Oversee and develop training plans for all associates using and implementing company policies and procedures improve employee productivity performance, identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees. Ensure all administrative staff associates are in complete compliance with all domestic state and federal laws. Developing and implementing efficient methods for compliance tracking. Acts as liaison between associates to answer questions or concerns regarding company policies, practices and regulations. High-impact communicator effectively presenting and conveying information with customers, associates and management

JCPenney Annapolis MD 2008-2016

Sales Leader

Responsibilities included but not limited to sourcing possible candidates, conducting phone interview, schedule interviews, and administer testing procedure for all qualified candidate. Sources and screens talent and proactively partners with the store leadership team to deliver consistent and effective hiring processes, resulting in a 92% staffing efficiency during peak and non-peak staffing seasons. Partners with the store leadership team to ensure all managers and supervisors are consistently using the Coaching for Growth model to teach, train, and develop sale floor associates. Plans, coordinates and delivers store training programs to associates, partnering with the HR Supervisor to review progress for company and/or role specific on boarding and training. Provided leadership and guidance to over 100 sales floor associates to drive profitable sales growth, achieve top levels of performance, as well as training and developing sales driven associates, executing major events successfully, and making the customer experience outstanding. Reviews targeted benchmarking sales reports to quickly identify and prioritize areas of opportunity in their assigned area, determines root cause of the opportunity, and sets team direction to maximize sales and/or team performance. Resulting in 5.6 million in profit, a 4% gain over company goal for the year, and a 67% increase in Credit Acquisition, 123% to company YTD goal. Built a diverse and high Leadership team; differentiates performance based on individual associate successes and developmental opportunities; coaches and provides insights, feedback and stretch assignments to grow and improve talent.

Education & Training

Webster University M.A. in Human Resource Management (June/2018)

University of South Carolina Upstate B.S. in Biology (2014)