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Customer Service Microsoft Office

Downtown, NV, 89101
March 16, 2018

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Shelley Sandefur


Summary of Qualifications:

* Over 20 years of administrative/customer service/call center experience

*Ability to handle extremely high call volumes in call center environment

* Demonstrated ability to multi-task projects in an efficient and timely manner

* Proficient knowledge of Microsoft Office Suite

* Excellent customer service skills, ability to build professional rapport with venders.

* Problem solving, trouble shooting and brand building

* Able to communicate professionally with all levels of an organization as a team player

Professional Experience:

2015/present –- Check City Partnership LLC

Title Loan Representative/Collections Specialist

Lisa Pizzo 702-***-****

After being a Legal Account Rep for 3 years, I was asked to take on the task of becoming the Title Loan Representative/Collections Specialist. I work with Customers when their title loans default to come up with payment arrangements that will enable them to maintain possession of their vehicle as well as making sure the company is paid in timely manner. I also work with Insurance Companies when the customers vehicle has been in an accident and deemed a Total Loss, I Provide them with 10 Letter of Guarantee when customer do business with other title loan companies and said company has agreed to pay off the customer’s debt with my company. I work closely with the Title Clerk when sending titles and Disclosures to DMV for processing of lien, I Maintain over 300 title loan accounts making sure to make contact with all customers. Part of my position is also skip tracing i.e. use of Experian, Accurint, BK Pacer, the Different county web sites such as Assessors/Property and or Marriage and other public web sites when information can be obtained. If unable to come to an amicable resolutions with my customers such as refusal to pay, or vehicle has been impounded, I provide the documentation and forms to the company attorney that will enables him to move forward with legal suit.

2012/2015 –- Check City Partnership LLC

Legal Rep

Lisa Pizzo 702-***-****

After being in last position with company for 7 months, I was asked to join the Legal Department. In my position as a Legal Rep. I am the last and final person to handle file before it is forwarded for Suit. I try to make contact customers to see if payment plan can be worked out. If no contact or interest on the part of the customer, I will do skip work i.e. Verification of Employment, Verification of Residence, BK Pacer, etc. before sending file to company attorney for suit.

2011-2012 - Check City Partnership LLC

Customer Service Rep

Mark Prince 702-***-****

Making outbound and receiving inbound calls to and from customers to discuss defaulted loans and offer options for payment or setting up reasonable payment plans. Provided the highest daily customer service by advising customers of various methods to rebuild credit with our company and maintaining a solid credit history through education on account management.


Pleasant Valley Adult School 1995 (Office Management)

Laney College 1984 (General Education Courses)


Microsoft Office Suite (Word, Excel, Internet,)

Type 55 wpm

Use of “Skip Tracing” Techniques

(Professional References available upon request)

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