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Customer Service Manager

Mumbai, MH, India
March 16, 2018

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arif hussain shah

*/**, *** **** ****, Chembur,

Mumbai - 400089

Mobile No.: 982*******

E-Mail ID:


I would like to work for a professionally managed organization to maintain a constant and steady growth with a dynamic thrust towards achieving perfectionism in my related functional area and improvising my whole self by time experience that will build my skills and allow me scope for upward movement.


Strong organizational and detail oriented skills.

Well regarded for interpersonal written and oral communication skill.

Effectively handle multiple tasks simultaneously.

Independent work with minimum supervision and contribute to a team.

Target achieving attitude



Organization : Trig Graudforce Limited (Client :- Merck Serono Lab)

Period : January 2015 to till date

Division : Security Supervisor

Designation : Jr. HR Officer.


Provide a professional, efficient, and approachable security service with associated switchboard and reception duties, maintaining a high level of customer service to staff and visitors at all times.

Carry out internal and external patrols, day and night to ensure a safe and secure environment, recording maintenance issues, potential breaches of security or unusual occurrences in the ‘Daily occurrence book’.

Provide support in an emergency or evacuation situation, in a calm and professional manner. Actively provide information to any emergency services when requested to do so.

As part of the team undertake regular testing of fire alarms and other security equipment, completing the appropriate logs, and notifying the Head of Operations of any issues of malfunctioning equipment.

Ensure and regularly check that the fire exit doors are maintained free of obstructions, reporting any defects or maintenance issues as appropriate.

Monitor and respond immediately to alarm system activations to check designated areas of concern. Effectively use the PA system to notify staff and patrons of situations or actions required of them.

Ensure that the CCTV system is professionally, effectively and sensitively monitored in compliance with the agreed standards.

Conduct individual bag or property searches, if directed to do so by the Duty Manager or a senior manager.

Ensure the effective control and maintenance of keys and security equipment including any equipment.

Maintain all security related equipment and working areas to a high standard of cleanliness and safety and ensure all defects are reported.

Complete relevant records and log books, in a professional manner providing sufficient detail.

Support and comply with the Fire, Health and Safety, and Security policies and procedures.

Working with a Building Service Technician or Fire Officer, carry out the evacuation of people from lifts, to minimise panic and ensure the safety of all concerned.

Assist in the induction and training of new members of the team.

Undertake any other duties as may reasonably be required by Head of Operations.


Organization : Steelcity Logistics

Period : From May 2013 to December 2014

Division : Courier & Corgo

Designation : Field Executive


Collection of Documents from the Client place

Verification of documents before collection

Issuing of Sim Card

Timely submission of documents

Coordination with the Cellular Company for submitting the documents and getting the connection activated.

Courier Inward and Outward.

All types of verification of the customers as given by the client.

Other verification work.


Organization : H M Shah & Co. Chartered account (Client – SBI Home Loan)

Period : From December 2010 to January 2013

Division : Chartered Accountant

Designation : Verification Executive


Conducting Site visit and verify the addresses.

Clicking photo graph of customer existences without the knowledge of the Customer as per the instructions given by the Client.

Submission of verified documents & photograph to the bank.

Verification of customer's existence, intention, capacity to repay the loan amount

Update the data as per observation.

Tele Verification of the loan files submitted by Customer

Submission of monthly and weekly reports.

Collection, follow-ups, Rechecking the Documents submitted by Customer

Coordinate with Bank for information collection

Drafting Mail to the concerns.

Collection of Cheque/Cash from the client and submitting to the Bank.

Cheque preparing.


Operating Systems : Windows XP/2007,

Applications : MS-Word, MS-Excel, PowerPoint, and Outlook.


Ability to adapt to new environments and grasp work quickly.

Having good written & verbal Communication skills.

Educational Qualification :

Passed SSC from Maharashtra State Board in 1987.


Date of Birth : 12th June 1971

Nationality : Indian

Sex : Male

Languages Known : English, Marathi & Hindi.

Hobbies : Listen soft Music, Watching Cricket matches.

Strength : Sincerity, Punctuality and Enthusiasm.



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