Customer Service Representative

Matthew MacLaird

808-***-****

**********@*****.***

Education

Humboldt State University- Bachelors degree, Major in Studio Arts Work Experience

FTD- Customer Service Representative- 2017- Present SanDiego, CA

• Assisted customers via email, live chat and over the phone.

• Answered between 70-100 inbound calls per day.

• Responded to between 60-100 emails per day.

• Listened to customer queries and patiently solved them.

• Maintained records of interactions with customers in an orderly manner.

• Processed customer orders and information.

Kamaile Academy PCS Art & Garden Teacher 2013-2016 Waianae, HI

• Taught kindergarten through 6th grade classes.

• Designed garden and art curriculum.

• Hosted eight 45 minute classes a day.

• Managed classes of up to 25 students.

• Enhanced the garden program and integrated art activities.

• Attended staff meetings and professional development seminars.

• Facilitated monthly family volunteer days in the school garden.

Pacific Quest Horticulture Supervisor 2011-2013 Hilo, HI

• Supervised adolescents and young adults at an outdoor therapeutic program.

• Developed garden based curriculum.

• Helped establish the young adult facility.

• Trained staff.

• Engaged students in the landscaping and design of the property.

• Facilitated hiring seminars.

• Staff of the Quarter Summer 2012.

Skills

Mac OS, Windows OS, Microsoft Office, Salesforce.

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