Human Resources Customer Service

Lana M. Bafail

P O Box ****** Jeddah, KSA ***** Mobile: 056******* Email:**********@*******.***

SUMMARY

Energetic self-motivated Human Resources Coordinator with good communication and customer service skills. Has great ability to handle screening and hiring functions, along with deep knowledge in processing paperwork for hiring and termination. Highly effective in responding to HR related requests in a professional manner. A friendly & hard-working individual who gives support to all employees.

Objective

Seeking a position in Human Resources Department where I can use my knowledge in sourcing, posting jobs, screening and placing applicants under a well-coordinated and controlled procedures with the ultimate goal to strengthen and improve the human capital element in the company.

QUALIFICATIONS

1+ years’ work experience in human resources coordination

Knowledge in supporting HR & administrative functions

Capable in handling documentation and maintaining smooth work flow

Good user of MS Office Suite and HR modules

Certified human resources analyst - 2017

ACCOMPLISHMENTS

• My project paper findings were used in the company to correct few procedural gaps between recruitment and the other HR functions which helped in building up better standards of performance

• Communicated effectively with other departments/people to improve and speed up the work flow

PROFESSIONAL EXPERIENCE

Jeddah Aluminum Factory Co. Ltd. – KAEC –Jeddah February 2016 – Aug 2016 Human Resources Coordinator

• Handle employee hiring from abroad (India/Philippines/Egypt)

• Coordinate local hiring as per the requirements

• Post employee files in ERP system

• Obtain required approvals from Top Management regarding new HR procedures

• Maintain records of employee mix and Saudization %.

• Conduct exit interviews

• Provide administrative support

Flow Progressive Logistic Company – Jeddah Sep 2015 – Jan 2016 Human Resources Intern

• Assisted HR Supervisor in all recruitment process

• Coordinated calls & scheduling for interviews

• Prepared applicant file prior to interview and submit to Admin Section for hiring

• Participated in publishing job advertisements

• Supported Admin and IT in improving the hiring processes Millennium Business Trading – Jeddah May 2013 – Sep 2013 Sales & CRM Coordinator -Summer

• Posted sales transactions in the system

• Generated weekly customer visits report

• Made calls to customer to ensure delivery and product quality is up to their satisfaction

• Assisted sales staff to check customer accounts and receivables NCB – Training Department - Jeddah July 2011 – Aug 2011 Summer Trainee

• Assigned to fix training/seminar sessions timing with different departments in the bank

• Sent notification emails of the training/seminar details to all participants EDUCATION

UBT, Jeddah, KSA

Bachelor’s Degree in Business Administration

Major: Human Resources Management - GPA 4.35/5.00

ADDITIONAL SKILLS AND ABILITIES

• Ability to work in a team environment

• Dependable and can handle work pressure

• Adaptable and fast learner

• Excellent communication skills

• Organized and has good command on time management

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