Engineer Manager

ROSHAN RAJAN

Email: ******.*****@****.*** Cell: +1-904-***-****

PROFESSIONAL SYNOPSIS

A Tableau/Business Objects professional with 8+ years of experience.

Expert technical skills in Tableau Administration (Version 7,8,9,10: Installation/Upgradation/Maintenance/Support)

Expert technical skills in Business Objects XI R1/R2/R3 & BI 4.1 Architecture and Content Management Design and Deployment.

Knowledge in development of Tableau Dashboards as well as Web Intelligence Reports, Desktop Intelligence Reports and Universe Designing.

ACHIEVEMENTS

SAP Certified Application Associate – SAP BusinessObjects Enterprise XI 3.x

Acted as PAL (Process and Application Leader) of the team.

Awarded “Top Talent” thrice for exceptional contribution at work resulting benefit to company and client.

Awarded “ABUS Rockstar II” award for demonstrating excellent customer handling skills.

PROFILE SUMMARY.

Client interaction for requirement gathering, system study & analysis.

Understanding the technical & functional specifications.

Responsible for Tableau administration, including user provisioning, server management, license administration, and version upgrades.

Troubleshoot issues related to installation, deployment, web server configuration, scheduling, authentication, rights management, and performance tuning.

Post deployment consultation in technical and functional issues.

Trouble shooting any user issues, Qualify incoming bugs as true bugs, not user error or an issue with another software product, environment, etc.

Analyse product log files, crash dumps, network traces, etc. to provide root cause analysis

Streamline and clarify active issues by associating bugs with existing bugs, finding duplicate issues, helping uphold proper reporting/escalation/closure processes for customer issues.

Create documents and implement standards and/or complex modelling to monitor and enhance the capacity and performance of the tableau environments

Mentoring and assisting the team for optimum performance towards individual’s contribution.

TECHNICAL SKILL SET

Hardware / OS : Windows XP, Windows Server 2000, 2003, Red Hat Linux, AIX, Solaris

Databases : ORACLE 9i, 10g, SQL Server, MySQL, MS Access, Teradata

Application Servers : Apache Tomcat, IIS.

Domain Experience : Tableau Server 8/9/10, Business Objects XIR1/XIR2/XIR3 & BI 4.1

Networking : Basic networking concepts

INDUSTRY EXPOSURE

Organization

Industry

From

To

Role

Vodafone Shared Services India

IT

July ‘15

Oct ‘17

Assistant Manager

Cognizant Technology Solutions

IT

Jul ’14

Jun ‘15

Senior Associate

Saama Technologies

IT

Oct ‘12

Jun ’14

Consultant

KPIT Cummins

IT

Jan ‘09

Oct ‘12

Senior Engineer

Jul 2015 – Oct 2017 Vodafone Shared Services India Position: Assistant Manager

Title : Assistant Manager

Project : Vodafone DE (Germany)

Duration : July 2015 – October 2017

Environment : Tableau 10.2, BI 4.1 SP07

OS: Windows Server 2008

Database: MS SQL Server, Teradata

Application/Web Servers: Tomcat

Scope

Tableau:

Installation of Tableau Server and Upgrade to latest patches.

Site/Project creation and setting up security for the same.

Creation/addition of users/groups and providing access on required Sites/Projects.

Installing required DB Drivers for connectivity to different database servers from Tableau Server and assisting users with DB Connectivity related issues.

SSL Configuration.

Create and maintain script for daily backup and maintenance of Tableau Server.

Assist users with issues raised related to login (AD), dashboard refresh, new bugs etc.

SAP BO:

Applying Support Packages and Patches along with testing of BI Upgrades.

Restoring Backups to Retrieve lost data (Reports, Folders)

Testing the BO Environment to ensure that it is ready for Development and Test.

Creating Users & Groups and granting access to Universes & Folders & providing them with effective rights in CMC.

Migrating the Reports & Universes between different environments and versions

Resolving the Service Requests / Issue Tickets on priority basis.

Performing maintenance activity on BI Servers on weekly basis.

Jul 2014 – Jun 2015 Cognizant Technology Solutions Position: Sr. Associate

Title : Senior Associate

Project : Amgen

Duration : July 2014 – June 2015

Environment : BI 4.1

OS: Windows Server 2008

Database: Oracle 10g, Teradata

Application/Web Servers: Tomcat

Scope

Applying Support Packages and Patches along with testing of upgrades.

Restoring Backups to Retrieve lost data (Reports, Folders)

Testing the BO Environment to ensure that it is ready for Development and Test.

Creating Users & Groups and granting access to Universes & Folders & providing them with effective rights in CMC.

Migrating the Reports & Universes between different environments and versions

Resolving the Service Requests / Issue Tickets on priority basis.

Auditing on customized Activity universe as per Business Requirement.

Performance Tuning the BI environments to improve efficiency.

Check all the tools installed, check the connectivity, and ensure the proper privilege is provided to the development team in Dev and Test Environments.

Performing maintenance activity on servers on weekly basis.

Providing weekly and monthly status reports/metrics to the higher management.

Oct 2012 – Jun 2014 Saama Technologies Position: L3 Consultant

Title : Consultant

Project : Apple Inc. US

Duration : October 2012 – June 2014

Environment : Business Objects XI R 3.1, Tableau 7,8

OS: AIX 6.1, Mac 10.7.3

Database: Oracle 10g, Teradata

Application/Web Servers: Tomcat

Scope

Tableau:

Tableau 7/8: User creation, User access (interactor/Publisher/Admin)

New Tableau Project Setup, Mapping of Apple DS Groups to Tableau, Server Maintenance, Server Upgradation.

Assist users with dashboard connectivity to different data sources, uploading/publishing dashboards to the server.

SAP BO:

Installing BO 3.1 on Linux/AIX and Windows machines.

Applying Fixpacks, Service Packs along with testing of upgrades.

Creating Users & Groups and granting access to Universes & Folders & providing them with effective rights in CMC (R3.1).

Migrating the Reports & Universes between different environments and versions

Restoring Backups to Retrieve lost data (Reports, Folders)

Resolving the Tickets on the Priority basis, with P1 being the 2nd top most priority.

Auditing on customized Activity universe as per Business Requirement.

Fetching object info from Query builder as per Client requirement.

Performance Tuning the BO environments to improve efficiency.

Check all the tools installed, check the connectivity, and ensure the proper privilege is provided to the development team in Dev and Test Environments.

Performing maintenance activity on servers on weekly basis.

Jan 2009 – Sep 2012 KPIT Cummins, Pune Position: Sr. Engineer

Title : Senior Engineer

Project : SAP Support

Duration : January 2009 – September 2012

Environment : Business Objects XI R1/R2/R3 & BI 4.0

OS: Windows Server 2000, 2003, XP, UNIX, Linux, Solaris, AIX

Database: Oracle 9i, SQL Server

Application/Web Servers: Apache Tomcat, IIS.

Scope

Creating environments in different platforms for Testing Business Objects Consultants/Customer Issues.

Resolving Issues related to:

3-tier deployment, clustering, capacity planning, server sizing, performance tuning.

Data base Connectivity and Web / Application Servers.

Configuring Business Objects Auditor on Oracle, SQL and other supported Platform

Distributed deployment issues in BusinessObjects Servers

Scheduling in BO

Performance related issue on Business objects XIR1/R2/R3 servers

Deployment on Tomcat and IIS

Installing, Deploying and Clustering on Different Environments like different Operating System (Windows XP, 2000, 2003, UNIX, Linux and Solaris), different databases (SQL 2000, Oracle, MySQL) and different Web / Application servers (IIS, Apache, Tomcat) for clients.

Integrating Business Objects products with the Third party Authentication Tools (AD, LDAP,SSL)

CORPORATE TRAININGS

Name of the Course : Business Objects XIR2 Architecture and Deployment

Organized by : SAP & KPIT Cummins

Year : 2009

Name of the Course : Business Objects R3 Architecture and Security concepts

Organized by : SAP & KPIT Cummins

Year : 2010

Name of the Course : Database Connectivity

Organized by : SAP & KPIT Cummins

Year : 2010

Name of the Course : Informatica 8.6

Organized by : Saama Technologies

Year : 2013

Name of the Course : Introduction to SAP Lumira and Analysis for MS Office

Organized by : Cognizant Technology Solutions

Year : 2014

Name of the Course : Effective Meeting Management

Organized by : Dale Carnegie Training

Year : 2017

EDUCTATIONAL QUALIFICATION

Board/Class

Institution/University

Year of passing

Percentage

SSC

Good Samaritan School, Pune

March-2002

75.20%

HSC

SFJC, Pune

Feb-2004

57.67%

BSc. Computer Science

Indira College of Commerce and Science Pune

April-2007

67.57%

MSc. Computer Science

Indira College of Commerce and Science Pune

April-2009

60.00%

PERSONAL MINUTIAE

Date of Birth : 8th August 1986

Present Address : 220 Riverside Avenue, Unit No 625, Jacksonville, Florida 32202

Gender : Male

Language Proficiency : English, Hindi, Marathi, Malayalam

(Roshan Rajan)

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