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Medical Administrative Assistant

United States
March 16, 2018

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Margarita Genao


OBJECTIVE: To secure a Medical Biller position that would utilize and expand my education and hands-on experience to strengthen a facility’s operation, that seeks and rewards results. My skills and attribute are extensive in working with the general public, medical office and hospital settings. Interact well with others on all levels. Self motivated with initiative and focus. Capable of working independently as part of a team to accomplish common goals; always willing and eager to learn.


ASA College. New York., NY 06/11 – 05/12

Certificate in Medical Office Assistant with Medical Billing

Bustelo Institute Inc. 11/09 – 02/10

Certificate in Medical Billing


Medical Manager 10.0 and Medisoft Advanced MS Office for Windows; Word, Excel. And

HCPSC, ICD-9 and CPT Coding PowerPoint

Insurance Claims Processing Type 60wpm

IDX Program & Care Cast, Rumba 95/NT Excellent communication and organizational

Perfect Care for Windows application skills

EMR Bi-lingual English/Spanish


Fedcap WeCare 03/15 - Current

Outreach Specialist

Provided client reception services including, greeting participants, answering and directing phone calls

Performed telephone outreach to individuals who failed to report for Clinical Review Team (CRT)

Explained process and services to participants and obtains client signatures for consent.

Assisted in scheduling/reschedule participant appointments

Entered participant action such as FTR, FTC and or 168G codes into computerized databases

Confidently worked with the ability to follow agency and department policies and procedures

Worked with people from diverse backgrounds and be sensitive to maintaining confidentiality

Experienced working with public assistance recipients, homeless people.

Responsible in working organized and detail-oriented

Computer literate with ability to enter data into specialized database

Orange County Government Center 05/09 –08/13

Office Administrative Assistant

Used computer for various applications, such as database management or word processing.

Answer multiline telephone system and answered all inquiries to callers, staff and VIP members

recorded detail messages or transferred calls to appropriate individuals.

Created, maintained, and entered information into databases.

Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents. Complete forms in accordance with company procedures.

Typed correspondent letters and memos

Operated office equipment, such as fax machine, copiers, or phone systems.

Collated filing system

North Central Bronx Hospital 12/10 – 06/11

Receptionist for the Ambulatory Care Department

Greet clients upon arrival

Answer multi-telephone system

Registered all patient

Collect all necessary documents and information from clients

Scheduled, rescheduled, and confirmed all appointments

Posting of all ICD-9 CM and CPT Coding to process claims

Montefiore Medical Center 10/03 – 05/09

Senior Clerk Typist/Patient Service Representative

Meet and greet clients upon arrival

Courteously answered telephone, Pre-screened and routed and screened In/outside calls

to the proper department or extension number, transferred calls

Responsible in taking accurate messages and/or holds calls when necessary.

Scheduled and confirmed appointments

Pre-screen process for Kidney Transplant Evaluation

Entered orders into OTTR information system and on appropriate forms

Obtained authorizations for Specialty Care, verified coverage, collect referrals, cash, checks,

and credit card payments for balances due at the time of service.

Organized calendar for the urologists visits.

Pedia Place Inc. 01/03 – 08/03

Medical Receptionist

Registered and updated patients in Perfect Care for windows program

Entered and updated assigned medical insurance(s)

Collected all referral and co-pay if required for visit

Furnished accurate clinical information

Processed accurate ICD-9 CM and CPT Coding to process claims.

Process and update immunization record

Ordered new-born documents for follow up on initial newborn well visit

Answered multi-telephone line, filing, faxing

Elected to make sure office was left clean upon closing

Casa P.R. A. C. Inc. - 11/01- 06/02

Administrative Secretary/ HIV Supervisor

Answered multi-telephone line and faxing.

Assisted members of the community in obtaining information

for services available

Maintained liaisons with schools, community organization, and government agencies

for the purpose of providing assistance, obtaining participation and support for public services.

Conducted case management on clients’ eligibility for HIV testing.

Providing transporting to and from medical appointments.

Completed necessary documents for services rendered.

Responsible for typing reports, letter, memorandum as well as Filing of all legal documents

Montefiore Medical Group 01/98 – 09/01

Medical Receptionist

Maintained a neat and organized work environment

Experience with family practices, ENT, Dermatology, Neurology,

Optometry, Allergy and Urology Departments

Maintained chart with completed Registration, insurance information,

Family history and final test results.

Registered, data entry, scheduled and maintained accurate information

on all patients utilizing IDX system program

Answered multi telephone line of overwhelming flow of telephone calls

Relayed and retrieved all messages to and from doctor to patients.

North Central Bronx Hospital 08/84 – 04/91

Ward Unit Clerk/Unit Secretary

Answered multi-line telephone system

Maintained ward attendance record

Scheduled transportation for discharged patient going to and from medical appointments

Provided identification tags on all patients and doors

Recorded all messages and test results from the lab for doctors of patients on unit

Designated to implement emergency security procedures.

Paged code blue, fire alerts, stat calls, emergency calls, physicians, and staff, per protocol.

Responsible for filing on multi units at a time

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