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Manager Program

Baltimore, MD
March 16, 2018

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Ms. Tyson B. Davis-Kinlock

* ****** ***** ***. * Owings Mills, MD 21117 717-***-****

Summary of Qualifications

Highly organized and detail-focused with accurately handling responsibilities assigned by supervisors in deadline-oriented environments.

Uses of objective, critical thinking and analysis skills with a driving genuine desire to help people and excellent leadership, relationship-building and interpersonal skills.

Knowledge of finance budgeting and computer systems and the ability to interpret complex information, tactful and diplomatic in dealings with others and possess excellent communication skills

Proven ability to motivate and work effectively with other cultures.

Excellent computer skills; proficient with Microsoft Office including Excel, Access. Able to learn proprietary systems/applications quickly and easily.


Bachelor of Arts, Sociology Major, December 2007


Professional Experience

Qualified Intellectual Developmental Disabilities Professional Project ReDirect, Inc.

Washington, DC August 2015 – November 2017

Responsibilities: As a QIDP I was responsible for direct supervision of house managers and direct support professionals to include training and developing/supervising habilitation services and the daily operation of residential homes for intellectually disabled people. My responsibilities spanned to monitoring of correct services and prior authorizations from DDA/DDS. I developed person centered goals for home and community, participated and lead ISP meetings centered around a Person Centered approach, completed timely quarterly reports in full to include nursing reports, completed Person Centered Tools upon intake and annually or as changes occurred for team updates. The coordination of service implementation was a responsibility to include but was not limited to appointments, therapy completion, work site reviews and connections to community resources.

Coordinator of Community Services Total Care Services, Inc.

Lanham, MD July 2014 – June 2015

Responsibilities: Case management duties and responsibilities for individuals with intellectual and developmental disabilities. This population ranged in ages from youth to adults of retirement age. I expanded my experience into the State of Maryland with authorizations, annual planning, request for service changes and daily service management. I continued to be proficient in billing aspects of the job position and implementing the best care for people supported and their families, advocates and natural supports.

Qualified Developmental Disabilities Professional December 2012 – November 2013

Tammy Lynn Center for Developmental Disabilities Raleigh, NC

As a QDDP with experience working with ICF/MR individuals both children and adults I developed measurable annual program goals, supervised day to day operations of the residential program which included individual program plans, behavior programs, ensured safety of residents, recommended programmatic procedures and policies for approval. Participated in the hiring process and training of assigned positions in accordance with company policy and assigned staff promoting that each individual was treated as a valued member of the community. As QDDP I assisted with coordinating admissions and discharges to the program in conjunction with specified social worker. This position continued my experience in participation of administrative on-call duty, where any alleged occurrences of resident mistreatment or medical emergencies were handled in a timely prompt manner. Additional job functions included participation in management team meetings, chairing quarterly required meetings, reporting of any leave and reviewing and documentation of any resident progress on a regular basis.

Program Manager NHS Human Services Franklin/Fulton Counties

Chambersburg, Pennsylvania December 15, 2010-October 2012

Responsibilities: As a Program Manager I coordinated youth care support plans with treatment team members which included provision with Managed Care Organizations, state representatives and guardianship. Youth serviced varied in mental health diagnosis, substance abuse treatment and developmental disabilities. I directly provided support and training to foster families to supply the highest level of care for youth placed in their homes. Made community connections in areas of educational, therapeutic and recreational need and monitored progress as applicable. In this position I balanced a caseload varying in different surrounding counties and referrals from various sources, maintaining compliance with 15-20 individuals.

Home Manager/Habilitation Specialist RHA Health Services, Knoxville Unit

Knoxville, Tennessee September2008 – November 2010

Responsibilities: In this position I supervised the operations of person group home(s) servicing individuals with developmental disabilities and intellectual mental health diagnosis in the community. Communicated and interfaces with various groups of individuals, including supervisors, staff, health care providers, residents and the family members of residents. Set and enforced policies, resolved disputes, administer dietary programs, trained staff and ensured residents were properly cared for. Supervised personal care of all activities of daily living, kept medical records daily, assisted with transferring and transporting of individuals, assisted in individual self-medication goals and administering of medications prescribed. Supervision and record keeping of compliance with all safety guidelines, support plans and regulations in accordance with effective communication of supervisor.


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