Ashok R (Salesforce Technical Consultant * years Expr)
Contact – (513) -445-2317 email@example.com
Summary Of Qualifications
Around 8 Years of IT experience that includes over 1 year salesforce lightning development, 4 plus years’ experience in Salesforce.com CRM Platform and 3 Plus years of experience with Java technologies.
Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web-based and portals based object oriented enterprise applications.
Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
Experience in configuring and implementing of Salesforce.com.
Experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards.
Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
Experience in Developing Salesforce CRM AppExchange Applications in Classic as well as Lightning.
Good development experience with Apex Language, Aura framework, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and S-Control.
Strong Knowledge in Sales force Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
Experience designing and implementing new Salesforce objects, workflow rules, custom layouts, and other standard Salesforce customizations.
Experience in developing SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
Experience in application development using Java, J2EE, Hibernate, Struts, spring, JSP, Servlets, XML, SOAP, Web Logic, and Web Sphere.
Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.
Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
Identified patterns, potential issues and then translated those into requirements.
Collaborated with Global Business Operations organization as part of the team implementing configuration changes under a single Salesforce.com Data Migration and Data Manipulation.
Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem-solving skills.
Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.
Application Servers/ Webservers
SALESFORCE, IIS, Web Logic, Tomcat.
SOQL, SOSL, Oracle, SQL Server 2008
Client/Server n-tier architecture, Struts MVC, Component-Based, Lightning Framework.
SVN, TFS, GitHub.
Photoshop, Flash & Dreamweaver.
Apex Language, SOQL, SOSL, Apex (Trigger, Classes), Visual Force (Pages, Components & Controllers), S-Controls, Force.com Apex Explorer, Workflow & Approvals.
Integration/Data Management Tools
Data Loader, Informatica, RESTFULL, SOAP, WSDL.
Education And Certifications
Bachelors of Engineering from JNTU, India
Certified Salesforce Admin -(201)
Certified Salesforce Developer -(401)
Certified Salesforce Platform Developer-
Online Banking Client Support Application
Nov 16 – till date
Bank of America
Salesforce Lightning Developer
Team Size – 10
Bank of America is a global Financial company. Available in more than 35 countries, the innovative and complementary BOFA product portfolio delivers value through solutions that speed healing and leads the industry in quality, safety and customer experience.
Experience in building UI components and pages with Lightning component framework.
Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Implemented the lightning code best practices by using design tokens with customized CSS.
By implementing the salesforce lightning hybrid approach also Involved in mobile browser based responsive grid system for the application
Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with Lightning.
Created workflow rules and defined related tasks.
Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
Worked on Maintenance Stuff for the Client connect Application (Lead Management) and in converting Notes Application to force.com applications.
Time-triggered tasks, email alerts, field updates to implement business logic.
Designed, and developed the Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
Hands on configuration of sales operations transactions
Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
Lead the definition and communication of technical scope
Work with speed and urgency to achieve the timelines
Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
Involved in Data load operations using Force.com Apex Data Loader.
Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps. Customized Tabs for different business user groups and business centers.
Implemented CURD operations with Web API Technology as per service layer.
Implemented Profiles, Roles, Users, Page Layouts, Email Services, Reports, Dashboards, Tasks, Events and Audit Trials and implemented Field Level Security for sensitive data holder fields.
Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
Used JQUERY, AJAX to call Web API service methods.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Integrated Salesforce.com with an external application using SOAP/REST based web services.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Integrated with People Soft web services (People Soft Integration Broker) using salesforce web service callouts and used the Proxy server as Integration Layer. Tested the web services using SOAP UI.
Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.
Created Ajax Components for building custom animations required in Visualforce pages using different scripting codes like CSS etc.
Wrote batch classes, which can be invoked programmatically at runtime using APEX.
Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
Salesforce Lightning Design Components(SLDC), Force.com(IDE), Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports & Dashboards, Batch Jobs, Custom Objects, Custom Tabs, Email Services, Triggers, Validation Rules
Business Plans Application
Feb 2015 – Nov 2016
Sales force Consultant
Team Size - 16
Providence is the third largest not-for-profit health system in the United States, we are committed to providing for the needs of their communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington. Providence serves in a diverse range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.
Meeting Product Owners to gather requirements and implement using agile methodology.
Map functional requirements to Salesforce.com features and functionality
Perform scope and feasibility analysis of all areas considered for Salesforce implementation.
Perform SFDC administration and development activities which include managing roles, profiles, queues, assignment rules, validation rules, workflows, triggers, classes etc.,
Work on defects and enhancements through analysis, design and development using Force.com IDE.
Lead architectural and design discussions with customers to ensure technical success throughout the engagement
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.
Architect complex technical Cloud CRM solutions and integrate multiple technologies with Salesforce.com/Force.com
Serve as Technical Lead to project teams and Trusted Technical Advisor to clients
Manage and mentor technical project team members
Provide technical specs to developers and manage off-shore resources
Disseminate best practices on solution positioning and delivery
Mentor junior team members in Salesforce.com technology, Force.com, Integration Technologies, and Salesforce.com best practices
Fixings bugs in Web Applications, implementing requested enhancement and supporting in all development release for the project from offshore.
Saleforce.com platform(SFDC), Force.com(IDE), Service cloud, Apex Class, Apex Triggers, Visual force, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, CSS, Email Services, HTML, Java Script, Java, Web Services, WSDL, GitHub, Eclipse IDE Plug-in, Windows
Oct 2013 – Dec 2014
Team Size - 10
Cloud steer is a company founded by a team of dynamic and high-spirited entrepreneurs who are pioneers in the Cloud Computing technology in the region and have successfully setup and run related Cloud Computing businesses for several years. We have an extensive experience in delivering IT services and IT solutions primarily on cloud computing platform, to our customers across industry verticals and geographies. We have helped hundreds of medium to large enterprises implement, extend and connect cloud applications, services and platforms like Salesforce.com™ and Google.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Developed a web-to-lead functionality which directs leads to Sales force CRM.
Wrote Custom Formula fields and Validation rules.
Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
Developed time dependent workflows as per the requirement.
Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
Created multiple Visualforce pages for various requirement needs.
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC Designed various HTML Email templates for Auto-Response to customers.
Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
Helped integration team for accessing the SFDC data using Web Services.
Document the configuration and development changes and follow the plan during the release process.
Saleforce.com platform, Force.com Sites, Apex (Classes, Triggers), Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Components and controller, TFS, Data Loader, SF Explorer and Eclipse IDE Plug-in.
Oct 2012 – Sept 2013
Team Size - 6
The Application enables the Project Managers to create and configure the projects, activities, resources and then track the project execution against the milestones/ deadlines. Customer/ Client users can also login to see the actual on their projects, raise or approve the change requests, report bugs on the delivered modules.
Developed Flow Charts, High and Low-level design documents.
Developed various Unified Modeling Language (UML) diagrams as a part of the system design.
Worked with the team to design the system’s User Interface (GUI), Database and other structures.
Coded the system’s User Interface using the Java, Servlets, JSP, HTML, and Java Script.
Coded the request processing layer (controllers) using the Java and Servlets.
Coded the data access layer using the JDBC.
Developed stored procedures using PL/SQL and tested them using the java test programs before integrating them with the actual code.
Developed images required for the application using the macromedia fireworks tool.
Developed the database ER diagrams using the ER-Win tool.
Involved in developing the unit and integration test cases.
Participated in Unit Testing and System Testing.
Networking and communications
May,2010 – Sept, 2012
Team Size - 5
Info brain is a leading provider of communications, high-speed Internet and entertainment services in small-to-mid-size cities through the broadband and fiber transport networks. Info brain implements ensemble software. Ensemble core modules are CSM, Billing, CLIPS, Collection, A/R and Message Processing system.
Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
Responsible for Coding using JSP, Java Servers, Struts and XML.
Implemented Model View Control (MVC) architecture using Struts Framework.
Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
Responsible writing JSPs, Data Beans.
Involved in writing procedures and Packages for Report Generation using Oracle as Database.
Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.
Responsible for Testing - unit testing & integration testing using JUNIT.
Used Ant tool to build and deploy application on Tomcat Server