Customer Service Sales

** ********** *****

Jackson, NJ *****

732-***-****

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KYLE DIGIOVANNI

SKILLS & ABILITIES

Intermediate knowledge of HubSpot, Excel, Word, PowerPoint, Access, Outlook (graphs, tables, formulas, managing tabs)

Advanced ability to navigate through Windows 8 and 10

Take initiative (customer service, maintenance, supplies)

Detail oriented (workspace, order accuracy)

EXPERIENCE

FINANCIAL SERVICES REPRESENTATIVE - LIKEMINDED BUSINESS SOLUTIONS

2018-01 – Present

Met clients to discuss best financial service for them

Offered business owners the best rates (Prime, Subprime)

Managed retention program

Tracked outbound/inbound client’s calls

Answered inbound calls

ASSISTANT MANAGER - PASTOSA RAVIOLI

2016-08 – Present

Trained 2 Sales Associates in customer service and routine duties

Handled monetary affairs with customers and suppliers

Contacted suppliers when inventory was low to progress sales

Guided customer, upselling in the process

Operated and repaired appliances

SALES ASSOCIATE - MCDONALD’S

2014-11 – 2016-05

Trained 2 Sales Associates in customer service, cleanliness, and daily tasks

Handled monetary affairs with customers

Lead and communicated with crew runners using a headset

Responded to customers' questions and concerns in a timely and efficient manner

Lowered customers drive-in wait times by 10 seconds

EDUCATION

STUDENT - MONMOUTH UNIVERSITY

Financial Accounting coursework

Business Management coursework

IT coursework

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