Customer Service,People Person,Management Skills

SHONITA MARIE GANAWAY

**** ***** ****, *******, ** 38134 H: 1-731-***-**** C: 1-731-***-**** ***********@*****.*** Qualified Activity Director with 10 years in fast-paced customer service and Healthcare environments. Personable and professional under pressure.

Exceptional communication skills

Strong client relations

Quick learner

customer service

Team Building

people person

Proficient in management a team

Activity Director, 10/2017 to Current

Grace Healthcare of Cordova – Memphis, TN

Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing live entertainment also reaching out volunteers .

Earned management trust by serving card holder, responsibly shopping for Residents and getting items for the facility .

Politely assisted Residents and their family in person and via telephone. Conducted weekly walk-throughs with Responsible Party to discuss Care Plans and Daily ADL'S. Design programs to encourage socialization and provide entertainment to improve daily living skills for Residents.

Medication Aide, 02/2017 to 10/2017

Quail Ridge Alzheimer's Special Care Center – Bartlett, TN Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Scheduled and accompanied clients to medical appointments. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintained a clean, healthy and safe environment.

Helped residents programming goals and increase their independence. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Document Control Clerk, 10/2017 to 12/2017

Millstone Medical Outsourcing – Olive Branch, MS

Obtained information about medical Producers Surgery Kits. Maintained a clean, healthy and safe environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing. Care Giver, 06/2016 to 09/2016

The Village At Germantown – Germantown, TN

Responded appropriately to the physical, emotional and developmental needs of patients. Maintained accurate records of patient care, condition, progress and concerns. Assit with daily ADL'S.and Med reminder.

Activity Director, 01/2016 to 05/2016

Elmcroft of Bartlett – Bartlett, TN

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and reaching out volunteers and entertainment for residents meaningful activities.. Provided an elevated customer experience to generate a loyal clientèle. Earned management trust by being a card holder, responsibly going out to stores and shopping for residents and facility.

Politely assisted customers in person and via telephone. Activity Director, 12/2009 to 12/2015

Humboldt Nursing Home Inc – Humboldt, TN

Design programs and activities to meet the needs of Residents daily.Facilitate monthly Resident Council meeting to ensure that residents voices are heard. Quarterly and yearly MDS charting on residents participation in activities.Decorate facility seasonally to ensure that it has "homelike" fee Answered an average of 10 calls per day by addressing customer inquiries, solving problems and decussing survey questions

GED: 1995

Humboldt High School - Humboldt, TN

EDUCATION

Customer Relations

Recently earned highest points for customer satisfaction, on my job CNA and CPR Certified

ACCOMPLISHMENTS

CERTIFICATIONS

Contact this candidate