Office Administrator

Trent R. Craig

**** **** ***** ************, ** *7128 615-***-**** *********@***.*** www.linkedin.com/in/trentcraig

Objective: To pursue my passion for helping others achieve their goals while utilizing my education and people skills to achieve my career goals.

Education

Bachelor of Science-Political Science: Middle Tennessee State University, Murfreesboro, Tn.

oDouble minor in English and Business Law

Paralegal Certification: Boston University, Boston, Mass.

oTechnology Module included instruction on Lexis, Westlaw, CaseMap and other online legal research tools.

New Horizons Computer Center: Completed classes in Word, PowerPoint, Excel and Outlook towards MOS certification.

Goodwill Industries of Middle Tennessee in conjunction with Nashville State: Completed and was awarded certificate for T.R.A.C. class which is a customer service and communications course.

Professional Experience

Goodwill Industries of Middle Tennessee October 2013-Present

Office Administrator at Mill Creek Store

Creates documents, reports and postings for retail store such as completing the retail donation activity summary sheets; verifying bank deposits and cash drawer amounts and communicating over/short reports to Accounting and LP as well as month-end closing procedures.

Assists with maintaining location’s working files including attendance controller, new hire paperwork, all onboarding procedures, time off requests and training acknowledgements.

Acted as Hiring Mgr. from 2015-2017 representing the store to interview and bring in new employees both onsite as well as offsite at various Career Fairs as assigned by the Store Manager.

Maintains the department databases which include donations, employee, site, HR information and daily/weekly processing numbers for each dept. within the store.

Manages and orders the supplies of the department, which may include uniforms and office supplies

H&R Block-Client Service Professional/Tax Associate January 2013/14- April 2013/14

Responsible for welcoming clients along with identifying and addressing clients’ current needs

Responsible for maintaining a pleasant and business-like atmosphere while effectively managing client flow through the tax office

Used proprietary software to schedule and confirm appointments, check in and match clients to preferred/optimal Tax Professional and help them file the appropriate Federal Income Tax return.

The Law Office of Jonathan Augusta (Internship) February 2012-June 2012

Organized bankruptcy, criminal and civil litigation client files onto the Total Attorneys web site, alphabetically setting up client data base that significantly simplified the locating of client data; also included the monitoring of tasks to ensure their timely completion within the correct statute of limitations time frames.

Completely reorganized client files, implementing new filing system while streamlining all aspects of office procedures.

oChanges simplifying procedures made office more efficient and were embraced by entire staff

Other duties included general correspondence with insurance companies/clients about litigation matters as well as organizing attorney meetings, client interviews and maintaining attorney’s daily calendar of appointments.

Volunteer Work-Read to Succeed Program October 2011-September 2013

Read to Succeed’s Adult Literacy Program addresses basic literacy needs of adults desiring the chance to improve their skills for personal and/or career development.

Work with the Family Literacy Program and have completed training to become a Certified Tutor in the Adult Literacy Program

Volunteer Work-Greenhouse Ministries November 2012-October 2013

Serve as host/administrator for the RCCBA free legal clinic each week held at Greenhouse.

Responsible for checking in clients and participating attorneys, filing completed documents and scanning and emailing required documents to the Bar Association’s representative.

Volunteer Work- Legal Aid Society’s McHugh Saturday Legal Clinic March 2013-March 2015

Volunteer administrative assistant/paralegal responsible for checking in clients while answering their questions about the clinic’s procedures and policies as well as assisting them with the intake application.

Responsible for going through client intake applications and separating them by area of practice for ease of flow through the clinic.

Assist attorneys with client meetings, which includes, calling them from the waiting room, introducing them to the attorney, making the client feel at ease and taking notes for the attorney.

Responsible for making sure that attorney signs necessary documents and the filing of those documents with the Legal Aid Society’s officers in attendance.

Volunteer Work-3rd Saturday Free Legal Clinic at Higher Ground Worship Center June 2013-Present

Volunteer administrative assistant/paralegal responsible for checking in clients while answering their questions about the clinic’s procedures and policies as well as assisting them with the intake application.

Borders, Inc. August 1990-August 2011

Borders was a publicly held multibillion dollar bookseller operating over 650 stores and distribution centers (DCs) in North America.

SHIPPING COORDINATOR May 2010-August 2011

Responsible for ensuring high levels of service and compliance with internal and external customers involved in the shipment of Calendar and Paperchase product for the Borders/Waldenbooks retail chain.

Daily staff planning based on volume processed and carrier ship schedule

oDepartment efficiency: 99.7 % accuracy per shift which allowed associates to keep earned bonuses

oDepartment Output Per Hour: 112.4 % during peak Christmas season and 98.8% during entire year which was an increase over prior years allowing associates to earn larger incentive bonuses while keeping the dept. under budget

oAverage pallets shipped/day: 150, filling 5 trucks per day during Christmas season, 1-2 in off season allowing on-time delivery of time sensitive, dated merchandise

Responsible for the route setup, daily carrier dispatch, and carrier Bill of Lading accuracy

RECEIVING AND TICKETING ALTERNATE LEAD May 1991-January 1992

Responsible for the daily management of personnel and product flow for the Borders Ticketing department. Reporting to the Receiving Area Manager.

PREMIUM ASSOCIATE POSITION August 1990 – May 1991

A wide range of equipment and programs were used while performing these jobs, including RF gun systems, AS400, and Microsoft Office. Reported to the appropriate department Area Manager.

Positions held included Manual Pick Pack Replenisher, Regular Receiver and Forklift Driver with duties ranging from accessing Warehouse Mgmt. System identifying pick quantities for dispatch, processing outbound freight for storage as well as operating power equipment throughout the facility to load/unload trucks, pick allocated stock and moving stock to other areas as needed.

Contact this candidate