Customer Service, Manager, Tech support

EBONY MIDDLEBROOKS

**** ********* ******, ** *******, GA 30316 Phone: 404-***-****

E-mail: *****.************@*****.*** LinkedIn: https://www.linkedin.com/in/EbonyMiddlebrooks

“Proactive Leader, Team Player and Problem Solver” PROFESSIONAL SUMMERY

Exceptional leader talented at managing, customer service, and administration. Technically-savvy with outstanding relationship building, training and presentation skills. Familiar with business and management practices. Promote and maintain great relationships to resolve client and employees' issues. Manage varies projects in a fast-paced and high-pressure environment. Excellent interpersonal and communication skills, versatile and adaptable to change.

SKILLS

Administrative & Data Entry Skills

Account & Database Management

Customer Care & Conflict Resolution

Team leadership

Web and Tech Savvy

Online Retail Product Sales

Querying & Report Creation

CRM, DNS, Google, SharePoint & Oracle

WORK HISTORY

Resource Manager (Contract) Metro Community Ministries (Atlanta, GA) 2016-2017

Managed a caseload of 40 and more, working with at-risk youth between the ages 14 to 17. Efficiently used powerful auditing, ETA reporting tool, and system for daily/weekly reporting.

Develop job readiness, college prep and character building workshops, to help increase pro-active youth.

Designed excel and word template to provide structure and increase work performance.

Scheduled, meetings, client appointments, and travel arrangements for upper-management. Office Manager & Property Manager A & T Family Management (Philadelphia, PA) 2013-2016

Supervised the day-to- day operation of a number of apartments and commercial properties located in the Philadelphia metro area.

Responsible for initiating and dispatching work orders requests, building renovations and follows up on Tenant.

Managed the local accounts receivable and payable functions and working relationships with landlords, maintained lease renewals, property budgets, and overseeing tenant relations.

Conducted employment verifications and investigations. DNS Web Support Specialist hibu (King of Prussia, PA) 2012-2014

Managed call flow and responded to technical support needs of customers using CRM.

Identified and solved technical issues with a variety of diagnostic tools, for DNS problems.

Resolved customer issues in a clear, courteous and straightforward manner, via phone and email.

Upsold products and services to increase company revenue by 40%. Administrative & Office Assistant Office Team (Philadelphia, PA) 2010-2011

Scheduled, meetings, client appointments, and travel arrangements for upper-management.

Ran reports and reconciled A/R accounts to assure no vendors are late on payments.

Communicated with clients and employees about payroll related issues and offer secure payment solutions.

Entered contracts, filed tax paperwork, created official letters, and distributed incoming mail.

Answered and managed incoming and outgoing calls while recording accurate messages. On-Air Commercial Coordinator NBC Sports-Versus Network (Philadelphia, PA) 2007-2009

Boosted Network programs ratings by 27% through a targeted commercial marketing campaign.

Implemented marketing strategies for the placement of commercial spots, which resulted in 32% growth of sales.

Generated and created reports to help develop marketing planning and previous analyst sales.

Researched and updated all required materials needed for the marketing department.

Analyzed departmental documents for appropriate distribution to programming, sales & the control room. EDUCATION

Bachelors of Arts: Professional Communication at Temple University Completed

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