Customer Service Human Resources

Monica Vo

Cellphone Number: 240-***-**** www.linkedin.com/in/monicavo Email: *********@*****.***

Summary

Dedicated and organized professional seeking an entry level Human Resources position to demonstrate superb interpersonal abilities, excellent time management skills, customer service skill set, adaptability, and comprehensive communication. Committed to utilizing years of experience in hospitality, customer service, retail and clerical experience in order to achieve success.

Experience

WORK OPPORTUNITIES UNLIMITED CAREER RESOURCE SPECIALIST SEPTEMBER 2017-CURRENT

Assist clients who face barriers with identifying skills and interests in seeking employment.

Career advising: resume writing, pre-screening, interview prep, and advising clients on overall best career practices.

Target specific jobs for clients to pursue & advocate on the client’s behalf.

Training, support, and monitoring of individuals at job sites.

Use internal portal system to organize and maintain reports and job development activities.

Networking with local business and employers to identify job leads.

Conduct Job Readiness and Retention Training with a class of up to 12 students.

Complete and submit expense reports and weekly/monthly notes in accordance with established deadlines.

CAPITAL ONE BANK BANK ASSOCIATE JULY 2016-SEPTEMBER 2017

WELLS FARGO BANK BANK TELLER JANUARY 2015-MAY 2016

Maintained and ensured balancing accuracy of teller cash compartment and retained and secured sensitive data.

Processed teller transactions in accordance with established authority limits.

Made outbound calls to uncover service opportunities.

Adhered to company guidelines for branch operations in preparation for annual audits.

Participated in and led weekly recognition calls to provide updates on current performance.

Assisted with the planning and implementation of Capital One’s Lunch & Learn event.

Worked in a team to visit offsite locations to identify and acquire more sales opportunities.

Built excellent rapport and established relationships with customers that led to the achievement of sales goals and customer satisfaction.

E-MANAGEMENT HUMAN RESOURCES ASSISTANT INTERN JUNE 2016-SEPTEMBER 2016

Coordinated projects and reported key findings for review and discussion.

Created fillable forms for Employee Change of Status.

Updated and revised existing Human Resources documents.

Worked on a variety of ad hoc projects as delegated and present to key stakeholders.

Organized and built New Hire orientation packages.

Assisted with the implementation of a new applicant tracking system.

WASHINGTON ADVENTIST HOSPITAL DIETETIC ASSISTANT AUGUST 2010-SEPTEMBER 2013

Assisted Director of Nutritions Department and dieticians with filing and updating patient diet information.

Maintained communication between all departments to ensure patients’ needs are fulfilled.

Created and organized patient menus to ensure proper delivery of meals.

Answered phone calls and relayed messages to designated individuals.

Maintained and assisted director with organization of schedule.

Served as point of contact during absence of Nutritions Director.

Provided support and assistance to other areas of the department as needed.

Education

UNIVERSITY OF MARYLAND, BALTIMORE COUNTY

Bachelor of Arts, Psychology

MONTGOMERY BLAIR HIGH SCHOOL

High School Diploma

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