Health Administration/ Customer Service Sales

Tiffany Jeffrey

Ambitious, efficient, and reliable patient care associate with over 10 years experience in health care, consistently recognized for excellence in patient care and outstanding customer service

Elmont, NY • 917-***-**** • **********@*****.***

EDUCATION:

Berkeley College, New York, NY

Bachelor of Business Administration - Health Service Management, Aug 2017

GPA: 4.0

Summa Cum Laude

Sigma Alpha Pi (National Society of Leadership and Success)

Secretary of the Health Services Club

WORK EXPERIENCE:

Northwell Health, Manhasset, NY

Patient Care Associate/Patient Experience Ambassador/Magnet Champion, Jan 2012 – Present

Awarded Employee of the Year and Recognized for Excellence in Patient Care for 2015

Answered patient call signals, signal lights, bells, and intercom systems to determine patients' needs.

Recorded height, weight, and vital signs, such as temperature, blood pressure, pulse.

Collected specimens, such as blood and urine.

Transported specimens, laboratory items, and pharmacy items, ensuring proper documentation and delivery to authorized personnel.

Turned and repositioned bedridden patients.

Provided physical support to assist patients to perform daily living activities, such as getting out of bed.

Clerical Support Associate, Sep 2007 – Jan 2012

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Answer telephones and direct calls to appropriate staff.

Received and routed messages or documents, such as laboratory results, to appropriate staff.

Prepared patient charts and maintained medical records.

Transmitted correspondence or medical records by mail, e-mail, or fax.

Used word processing, spreadsheet, and other software applications to prepare reports, letters, and medical records.

Ordered and maintained an inventory of supplies.

Junior Volunteer, Mar 2004 – Jun 2004

Provide assistance throughout various departments in the hospital.

Earned one stripe after the completion of over 100 hours.

Sears, Valley Stream, NY

Customer Service Manager, Jul 2006 – Aug 2007

Greeted and assisted customers, and responded to customer inquiries and complaints.

Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Assigned employees to specific duties.

Examined merchandise to ensure that it was correctly priced and displayed.

Planed and coordinated advertising campaigns and sales promotions.

Inventoried stock and reordered when inventory drops to a specified level.

Hired, trained, and evaluated personnel in sales and marketing establishments.

Senator John Sampson's Office, Brooklyn, NY

Intern, Jan 2001 – Dec 2002

Answered phone calls

Typed letters, made copies, and filed documents

SKILLS:

CPR Certified

Microsoft Office Suite: Excel, Word, PowerPoint, Outlook

Sunrise Clinical Manager Application

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