Customer Service Manager
Resume:
George Martinez
Hemet, Ca *****
Home 951-***-****
Cellular Phone 951-***-****
*****************@*****.***
Employment History
Horizon Solar Power
August 2017 – December 2017
EXPERIENCE / POSITION:
Sales Consultant – Residential
ESSENTIAL JOB FUNCTIONS: Description
Overall responsibility for designing and selling custom solar operating systems, sales margins and bottom-line profits.
Employment History
Storetrieve Records Management – A member of the 2-20 family of companies March 2014 - November 2016
EXPERIENCE / POSITION:
Regional Vice President / Operations Manager of Operations January, 2014 - Present 1) Western Division
ESSENTIAL JOB FUNCTIONS: Description
Overall responsibility for operations and bottom-line profits, making sure my organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. 2) Provided consulting services and business process management business solutions. 3) In charge of creating strategies, policies, governance and operating recommendations. Design, implement and support the overall operation processing solutions. 4) Develop and guide solution designs to meet business needs. 5) Map solution requirements and business problems to re-usable end-to-end technology solutions. 6) Plan, develop, deploy, document, and support Records Management and Process Improvement solutions.
7) Identify gaps and resolve using supportable and repeatable methodologies. 8) Meet project timelines; communicate risks & progress and document results. 9) Assist with defining, writing and executing test plans. 10) Identify, track, resolve and prevent issues.
11) Manage self and prioritize tasks
DIRECT SUPERVISORS:
1. President of the company
INDIRECT SUPERVISOR:
1. EVP Human Resources and Executive Vice President, Sale DIRECT REPORTS:
1. Operations Manager
2. Operations Supervisor
Transportation Supervisor
3. Operations Service specialist
Transportation Specialist
DEPARTMENT:
12) Manager of Operations
Employment History
Arcus Data Security / Iron Mountain Records Management January 1989 - 2014 EXPERIENCE / POSITION:
Operations Manager:
1. Data Protection Facility / Records Management
ESSENTIAL JOB FUNCTIONS: Description
Overall responsibility for Branch operations and bottom-line profits as well as ensuring the quality of service, employee and customer satisfaction, and maintaining a professional corporate image with all customers and corporate personnel.
1) I am responsible for overall management of operations and administrative functions for several buildings.
2) Meeting inventory goals, managing tracking systems and acting as a liaison to other departments. 3) I oversee and monitor branch operations, along with profit and loss markers as indicated by EBITDA, Labor Ratios, Accounts Payable, and Bad Debt data comparing actual financial performance to budget. 4) I coordinate efforts with Sales on the major accounts for sales and customer service performance. 5) I manage the Employee Relations (with support of Human Resources) functions for the branch, which includes timely performance appraisals, discipline processes, employee recognition events, and employee satisfaction.
6) I participate in the recruitment of field employees including, but not limited to, screening applicants and conducting reference checks.
7) I schedule and participate in new account orientations and start-ups. 8) I implement and oversee cost control measures.
9) Oversee monthly budget, including the measurement of budget success to actual performance, and annual draft budgets for respective buildings.
DIRECT SUPERVISORS:
2. General Manager and Vice President
INDIRECT SUPERVISOR:
3. President and Chief Officers
DIRECT REPORTS:
4. Operations Supervisor
Transportation Supervisor
5. Operations Service specialist
Transportation Specialist
DEPARTMENT:
13) Manager of Operations
ADDITIONAL INFORMATION:
I started with Iron Mountain in 1989 and held several positions within the company. I started my career with Iron Mountain working in the vault processing media and taking care of customer phone requests. I also worked in the transportation department delivery customer media, to and from their data centers. On several occasions I would supported and traveled to other branches across country when requested by senior management. Currently, I oversee operations departments in five buildings for Transportations and Vault; provide annual Performance Reviews; interact with Account Managers and sales personnel; responsible for a 40 million dollar operations with 100+ employees; interacting with Billing and Accounts Payable personnel; constant interaction with vendors; customers; coordinating and overseeing special projects such a Disaster Recovery Tests; Tape Moves; Media Destruction; Air Craft Charters; monitoring and taking corrective action with SecureBase and OPIS operating systems; providing onsite assistance to other DP branches as requested; training customers with SecureSync IM website.
Employment History
Bianchi International September 1985 – 1988
ESSENTIAL JOB FUNCTIONS: Description
Performs work in response to work orders created by US Government requests and local Police agencies. 1. Warehouse / Production foreman of 40+ employees. 2. Military and law enforcement gun holsters, Leather, Vinyl and Teflon. 3. Scheduled and walked production inspections.
4. Leather inspector.
5. Maintain inventory controls on a weekly basis.
6. Shipping and receiving controller.
7. Maintains employee schedules, timesheets, and weekly reports on a weekly basis. 8. Conducted timely performance appraisals, discipline processes.
Employment History
RCR Racing / Plumbing and Heating March 1988- 1989 ESSENTIAL JOB FUNCTIONS: Description
Supplied new model homes with appliance materials. 1. Worked in warehouse operations.
2. Kept storage facilities and equipment in order and working condition. 3. Delivered interior and exterior supplies to new manufactured homes all around Southern California. 4. Performed customer service calls.
5. Created customer order requests.
6. Install appliances as needed.
Summary of Qualifications
I am a self-starter with the desire and initiative to excel. With several years of operations and customer service experience, I possess a keen understanding of the importance of working together as a team. I am capable of handling multiple tasks, while staying focused on each one individually. I maintain a professional appearance and manner. I enjoy interacting with people and thrive on learning new skills. I consistently perform my duties at a top-notch level. I wish to join a team-oriented company where my experience and knowledge can be put to good use while experiencing new challenges and establishing new friends. Completed online internal courses :
1. Safety & Security
2. Disaster Recovery Planning
3. Earthquake Preparedness
4. HIPPA Certified
5. ITAR Certified
6. Contractors State License
Education:
Lake Elsinore High School
1. Lake Elsinore, CA
2. High School Diploma 1985
Languages:
1. English
2. Spanish
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