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Professional Experience High School

New Haven, CT
March 13, 2018

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Ms. Catherine Dorsey

** ******** ******, *** **

New Haven, Ct. 06511 / 203-***-**** (C) / 203-***-**** (H)


To obtain a position of accountability in the clinical receptionist 2 where I can display my multi-displinary functions and skills in the clinical setting as a clinical receptionist 2 whose eagerness for quality patient and customer care can be an addition to your reputable organization.


Gateway Community College

Pursued Administrative Assistance 1989

Wilbur Cross High School

General Studies High School Diploma 1975

Professional Experience

Patient scheduling

Screen patient calls

Build monthly master schedules

Builds clinic calendars

Verifies patient demographics/insurance information

Prioritizes urgency of patient appts./procedures

Initiates and completes patient billing process/referrals

Tracks completion of patient paperwork & patient needs/directs those needs directly to insure accountability

Utilizes computer input and retrieves data

Obtains patient charts and medical records/ lab reports & verifies completeness

Sorts, screens, and distributes incoming mail, and emails to ensure proper distribution, as well as maintain filing system.

Always ensures adequate coverage of reception area/desk

Performs additional functions per departmental requirements

Employment History

Yale New Haven Hospital, Nathan Smith Clinic

Clinical Secretary August 1994 – present

Hospital of Saint Raphael’s

Unit Secretary August 1997 – September 2012

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