Customer Service Assistant, Social Worker

KIERRA MCCROREY

*** ***** ** *********** ** 803-***-****

**************@*****.***

Objective: secure a position where my qualities of a fast learner and the ability to take on new challenges can be used.

EXPERIENCE

Sept.17 Dec17

Resident Counselor, Children’s Attention Home

Responsible for overseeing day-to-day activities of a facility or shelter. This includes the overall care and safety of residents under my care. Monitoring the attitude and mental behavior or each resident. Ensuring residents are following all the rules and regulations set forth in the program. Planning and supervising recreational activities among residents and also assisting resident transportation.

Jan2017-April-2017

Family Preservation Intern, York County DSS

Assisting family preservation supervisor and workers with paperwork and documentation. Requesting medical and school records. Assisting caseworkers on home visits, observing foster care visits, and transporting clients. Working one on one with families and protectors.

May 2014-Oct2017

Transportation Assistant, Chester County Connector

Assisting transportation supervisor in answering calls for public transportation and Medicaid/Medicare clients, communicating with the DSS case workers, making sure that clients are put into the data base for trips the next day, and Focusing on clients and their needs reminding them of their upcoming appointments throughout the week. Working hands on with the drivers: writing up logs, counting money, communicating throughout the day in regards of clients.

Aug2014-Mar-2014

Packer, Frito Lay

Packing Frito lay products, maintaining a safe environment in the warehouse, multitasking, reading labels while packing and pushing a pallet back. Also lifting and handling heavy equipment in a timely manner.

Ross Distribution, Tilt tray inductor

Maintaining a safe environment in the warehouse, making sure that every item was properly placed on the tray, multitasking reading the computer screen and making sure all items were in the right place, lifting and handling heavy items.

May-11 Oct12

Cashier, K-Mart

Computed and recorded totals of transactions. Maintained accurate account of money in cash drawers at the beginning of my shift to ensure that amounts are correct. Established prices of goods using the cash registers, or optical price scanners. Greeted customers entering the establishment. Maintained a clean and orderly checkout area. Received payment by cash, check, credit cards, vouchers, or automatic debits. Provided excellent customer service. Making sure customers enroll for a shop your way reward cards.

Mar 10-Mar11

Transportation Assistant, Chester County Connector

Assisting transportation supervisor in answering calls for public transportation and Medicaid/Medicare clients, communicating with the DSS case workers, making sure that clients are put into the data base for trips the next day, and Focusing on clients and their needs reminding them of their upcoming appointments throughout the week. Working hands on with the drivers: writing up logs, counting money, communicating throughout the day in regards of clients.

Sept 09- Mar-10

Clerical Assistant, Department of Social Services

Assist clients with applications for federally funded programs and food assistance. Answer telephones and route calls to the appropriate departments and or persons. Meet and greet clients. Assist them with various social service applications. Answer questions regarding the application and screening process for SNAP and AFDC programs. Maintain confidentiality in regards to child and adult abuse cases. Upheld a diplomatic attitude and professional demeanor.

Jan08-Oct-08

Cashier, Wal-Mart

Computed and recorded totals of transactions. Maintained accurate account of money in cash drawers at the beginning of my shift to ensure that amounts are correct. Established prices of goods using the cash registers, or optical price scanners. Greeted customers entering the establishment. Maintained a clean and orderly checkout area. Received payment by cash, check, credit cards, vouchers, or automatic debits. Provided excellent customer service.

June O7-Dec-07

Cashier, BI-LO

Provided customer assistance by itemizing and totaling purchases, issuing receipts, and operating cash register. Provided customers with speedy check outs. Answered questions regarding products and services. Handled cash, check, EBT, credit card, and WIC voucher as payment for merchandise. Weighed items sold by weight in order to determine prices. Performed general r

EDUCATION

MAY, 2017

SOCIAL WORK, Winthrop University

MAY, 2009

SOCIAL WORK, USC-Lancaster

SKILLS

Working in a timely fashion

Multitasking

Dealing with conflict

Working with others

Being empathic with others around me.

ACTIVITIES

My activities are working with children at the children’s home. I enjoy spending time with them and showing them how to find ways to cope with their anger and loneliness in the home. Helping others has always been a passion of mine. Having the opportunity to work with York County DSS was the start of me wanting to continue helping others, and doing different things around the communities.

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